Nichole Sankey
Rochedale South,QLD
Summary
Dynamic professional with extensive experience in administrative roles, notably at St Vincent De Paul Society QLD. Excelled in policy modification and documentation control, enhancing operational efficiency by 30%. Skilled in meeting facilitation and payroll management, demonstrating exceptional organizational and leadership abilities. Proven track record in driving administrative improvements and supporting recruitment processes.
Overview
19
19
years of professional experience
Work History
Administration Officer – Family Intervention Service
St Vincent De Paul Society QLD
Beenleigh
11.2022 - Current
- Assisted with the preparation of reports, presentations, and spreadsheets.
- Created and distributed documents, such as agendas and meeting minutes.
- Managed daily calendars for multiple staff members.
- Coordinated meetings and travel arrangements for employees.
- Provided administrative support to management team.
- Answered incoming calls in a professional manner.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Performed data entry tasks accurately within specified timeframes.
- Maintained employee attendance records according to company policies.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Reviewed all outgoing correspondence for accuracy prior to distribution.
- Assisted with special projects as requested by management team.
Administration Officer
Forensic & Scientific Services
Coopers Plains
10.2022 - Current
- Company Overview: Queensland Public Health & Scientific Services
- Queensland Public Health & Scientific Services
Contractor – Data Entry/Administration
Urban Utilities
03.2022 - 10.2022
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Prepared summaries of daily work completed for review by supervisors.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Maintained confidentiality of sensitive information entered into the system.
- Organized files according to established procedures for easy retrieval later on.
- Reviewed existing information for accuracy and made necessary corrections.
- Compiled reports based on gathered information.
- Updated existing records with new or revised information as needed.
- Scanned documents into appropriate databases for storage purposes.
Travel & Relocations Officer AO4
Department of Education
Alice Springs
07.2020 - 12.2021
- Provide advice, options, support and coaching to staff, recruits and managers on travel and relocation matters, demonstrating professionalism and cultural awareness at all times and operating within the boundaries of agreed policies and procedures
- Schedule and organise relocations, liaising with all parties concerned to ensure that the relocation occurs with minimal disruption, working within specific guidelines that require knowledge and understanding of operations, policies and procedures
- Manage the various integrated administrative functions and liaise with the Human Resource (HR) recruitment team, school principals, Directors and the Executive Director to ensure new recruits and transferees are relocated within required time frames
- Process, acquit and record expenditure using government systems – EIMS, NIPS, ECMS, LTF Wizard, QBT travel booking system and TRIM
Team Leader Customer Service - AO4
CAHS
07.2017 - 07.2020
- Manage and lead a small team, including human resource and financial management with cost centre managers delegation and staff training and development
- Procurement across Primary Health Care Urban
- Manage and lead a small team, including human resource and financial management
- Oversee the Customer Service functions to ensure provision of a high quality, client focused, and culturally appropriate, consistent and efficient frontline service
- Oversee administrative functions including WHS, vehicle maintenance, purchasing/procurement and corporate record management in line with DOH policies, procedures and guidelines as directed by District Manager PHCU
- Administrative oversight of office function including WHS responsibilities
- Purchasing/procurement and Corporate Record management
- Train staff in the use of Department of Health computer systems CCIS, EIMS and ECMS
- Accountable for the effective administrative operations of PHCU and specialists
- Deal with Public Health professions (internal & external), Centre for Disease Control and Contractors in relation to referral enquiries and sit management
- Troubleshoot and exercise critical analysis of any issue effecting infrastructure affecting timely delivery of services to clients
- Develop financial and administrative knowledge and systems with PHCU
- Knowledge of Australian standards for record keeping, liaise, facilitate Urgent Minor Repairs as required for the Flynn Drive Community Health Centre site and any other duties as required
- Manage defined service quality standards, workplace health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces
Nursing Recruitment Hospital – AO4
CAHS
Alice Springs
01.2017 - 06.2017
- ASH Nursing Services and ASH Medical Services ensure rosters and data entry is accurate and current in Onestaff and Personal Integrated Payroll System (PIPS)
- Both systems are operationally maintained within the roster and pay cycles
- Facilitate and coordinate recruitment and Onestaff information to support the Nursing and Midwifery Services within ASH
- Act as a Liaison between Department of Corporate and Information Services (DCIS) Recruitment and Payroll Services and ASH Nursing Services and Medical Services staff regarding recruitment and payroll issues
- Provide basic One staff Helpdesk trouble shooting and support throughout CAHS
- Provide a high level of customer service
- As part of a performance development plan, contribute to the development and revision of system processes and documentation
- Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces
Administrative Support Officer – AO4
CAHS
08.2016 - 01.2017
- Provide effective administrative service to Alcohol and Other Drugs Services Central Australia (ADSCA) management and staff in Alice Springs and Tennant Creek including procuring goods and services, records management, secretariat duties, organising Travel Request Information Processing System (TRIPS) and travel for staff and various other tasks as directed by the Business and Information Manager
- Provide an effective reception service by greeting clients, ensuring telephones are answered promptly and professionally and information disseminated efficiently
- Prepare reports and correspondence, including taking minutes and organising meetings
- Maintain a confidential filing system for all client and staff records
- Organise repairs and maintenance for work buildings and leased staff housing, medical and office equipment
- Organise vehicle service, repair and fuel cards
- Follow defined service quality standards, Workplace Health and Safety (WHS) policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces
Reception/Payroll
Centralian Motors
01.2014 - 12.2014
Booking clinic Administration Officer
IHMS Wickham Point Detention Centre
02.2013 - 09.2014
Service Coordinator/Branch Manager
Calvary Community Care
03.2011 - 12.2012
- Service Coordinator
- Accounts payable/receivable
- Supervision of 15 Staff members, including weekly rostering
- Case Manager – 30 CACP clients
- Liaising with different organisations on behalf of clients
- Filing, teaching staff companies computer packages
- Visiting indigenous town camps for Assessment purposes
- Assessing clients daily to ensure best possible care provided
- 1st line representative for Calvary Silver Circle - Alice Springs
Medication Endorsed Enrolled Nurse
Cobram District Hospital
01.2006 - 01.2011
- Assist with daily living of Aged Care residents
- Documentation
- Referrals
- Medication Administration
- All aspects of nursing
Education
Certificate IV in Health (Nursing) Medication Endorsed -
01.2005
Skills
- Policy and procedure modification
- Documentation and control
- Credit and collections
- Meeting facilitation
- Information requests
- Reporting skills
- Payroll and budgeting
- Resource optimization
- Policy writing
- Scheduling
- Recruitment support
- Administrative improvement
- Record preparation
Training
- Clinical Workstations
- EIMS
- ECMS
- CCIS
- HP Content Manager
- Internet Explorer
- MyHR
- EPASS
- Citrix
- Erecruit
- Riskman
- VBS
- Onestaff
References
- Erika Sauzier, Director - QSSS Central, Department of Education, 0448 063 454, erika.sauzier@education.nt.gov.au
- Theresa McEwan, Service Mgr. Counselling, SVDP QLD, 08 8951 6704 – 0439 838965, theresa.mcewan@svdpqld.org.au
- Katie McGilvray, Previous Service Manager, SVDP QLD, 0432 168 882
- Donna Carrick, Family Intervention Service Manager, SVDP QLD, 0412 099 064
- Emily Welsh, Family Intervention Practitioner, St Vincent De Paul Society, 0417 304 436, emily.welsh@svdpqld.org.au
Furthertraining
- Responsible Service of Alcohol
- Responsible conduct of Gaming
- OCHRE Working with Children Check
- Mandatory Fire Training/Fire Warden
- Medical Terminology
- Current First Aid
References
References available upon request.
Timeline
Administration Officer – Family Intervention Service
St Vincent De Paul Society QLD
11.2022 - Current
Administration Officer
Forensic & Scientific Services
10.2022 - Current
Contractor – Data Entry/Administration
Urban Utilities
03.2022 - 10.2022
Travel & Relocations Officer AO4
Department of Education
07.2020 - 12.2021
Team Leader Customer Service - AO4
CAHS
07.2017 - 07.2020
Nursing Recruitment Hospital – AO4
CAHS
01.2017 - 06.2017
Administrative Support Officer – AO4
CAHS
08.2016 - 01.2017
Reception/Payroll
Centralian Motors
01.2014 - 12.2014
Booking clinic Administration Officer
IHMS Wickham Point Detention Centre
02.2013 - 09.2014
Service Coordinator/Branch Manager
Calvary Community Care
03.2011 - 12.2012
Medication Endorsed Enrolled Nurse
Cobram District Hospital
01.2006 - 01.2011
Certificate IV in Health (Nursing) Medication Endorsed -
Similar Profiles
Edna Vega LujanEdna Vega Lujan
Administrative Coordinator Supervisor at The Society Of St. Vincent De PaulAdministrative Coordinator Supervisor at The Society Of St. Vincent De Paul
Leah Dann-WhiteLeah Dann-White
Administration & Youth Coordinator at St Vincent De Paul Society TasmaniaAdministration & Youth Coordinator at St Vincent De Paul Society Tasmania
Rylea BeneteauRylea Beneteau
Customer service at Society St Vincent De PaulCustomer service at Society St Vincent De Paul
Steven GauciSteven Gauci
Postdoctoral Researcher at QUT Gardens Point CampusPostdoctoral Researcher at QUT Gardens Point Campus
Kyle GabagasKyle Gabagas
Heating, Ventilation, and Air Conditioning Laborer at ShorelineHeating, Ventilation, and Air Conditioning Laborer at Shoreline