Nichole Marie Dann

Oversee Alice Springs Office.

Supervision of 6 staff, including Rostering for in Home Services, Referrals, stakeholder liaison

• Managed a high volume of client requests, ensuring timely and effective service delivery.
• Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.

• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Drafted and distributed invoices for outstanding payments.
• Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
• Processed purchase orders, service contracts and financial reports.
• Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
• Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
• Delivered performance reviews, recommending additional training or advancements.

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
• Drafted and distributed invoices for outstanding payments.

• Delivered high-quality work on time and within budget, earning positive feedback from clients.
• Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
• Maintained comprehensive documentation throughout each phase of the construction process to ensure compliance with legal requirements and industry standards.
• Generated reports detailing findings and recommendations.
• Gathered, organized and input information into digital database.

• Provide advice, options, support and coaching to staff, recruits and managers on travel and relocation matters, demonstrating professionalism and cultural awareness at all times and operating within the boundaries of agreed policies and procedures
• Schedule and organise relocations, liaising with all parties concerned to ensure that the relocation occurs with minimal disruption, working within specific guidelines that require knowledge and understanding of operations, policies and procedures
• Manage the various integrated administrative functions and liaise with the Human Resource (HR) recruitment team, school principals, Directors and the Executive Director to ensure new recruits and transferees are relocated within required time frames
• Process, acquit and record expenditure using government systems – EIMS, NIPS, ECMS, LTF Wizard, QBT travel booking system and TRIM.

• Manage and lead a small team, including human resource and financial management with cost centre managers delegation and staff training and development
• Procurement across Primary Health Care Urban
• Manage and lead a small team, including human resource and financial management
• Oversee the Customer Service functions to ensure provision of a high quality, client focused, and culturally appropriate, consistent and efficient frontline service
• Oversee administrative functions including WHS, vehicle maintenance, purchasing/procurement and corporate record management in line with DOH policies, procedures and guidelines as directed by District Manager PHCU
• Administrative oversight of office function including WHS responsibilities
• Purchasing/procurement and Corporate Record management
• Train staff in the use of Department of Health computer systems CCIS, EIMS and ECMS
• Accountable for the effective administrative operations of PHCU and specialists
• Deal with Public Health professions (internal & external), Centre for Disease Control and Contractors in relation to referral enquiries and sit management
• Troubleshoot and exercise critical analysis of any issue effecting infrastructure affecting timely delivery of services to clients
• Develop financial and administrative knowledge and systems with PHCU
• Knowledge of Australian standards for record keeping, liaise, facilitate Urgent Minor Repairs as required for the Flynn Drive Community Health Centre site and any other duties as required
• Manage defined service quality standards, workplace health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.

• ASH Nursing Services and ASH Medical Services ensure rosters and data entry is accurate and current in Onestaff and Personal Integrated Payroll System (PIPS)
• Both systems are operationally maintained within the roster and pay cycles
• Facilitate and coordinate recruitment and Onestaff information to support the Nursing and Midwifery Services within ASH
• Act as a Liaison between Department of Corporate and Information Services (DCIS) Recruitment and Payroll Services and ASH Nursing Services and Medical Services staff regarding recruitment and payroll issues
• Provide basic One staff Helpdesk trouble shooting and support throughout CAHS
• Provide a high level of customer service
• As part of a performance development plan, contribute to the development and revision of system processes and documentation
• Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.

• Provide effective administrative service to Alcohol and Other Drugs Services Central Australia (ADSCA) management and staff in Alice Springs and Tennant Creek including procuring goods and services, records management, secretariat duties, organising Travel Request Information Processing System (TRIPS) and travel for staff and various other tasks as directed by the Business and Information Manager
• Provide an effective reception service by greeting clients, ensuring telephones are answered promptly and professionally and information disseminated efficiently
• Prepare reports and correspondence, including taking minutes and organising meetings
• Maintain a confidential filing system for all client and staff records
• Organise repairs and maintenance for work buildings and leased staff housing, medical and office equipment
• Organise vehicle service, repair and fuel cards
• Follow defined service quality standards, Workplace Health and Safety (WHS) policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.

• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Wrote detailed narrative reports for use in investigations.
• Prepared and submitted detailed reports regarding assignments and ongoing investigations.

• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
• Wrote detailed narrative reports for use in investigations.
• Coordinated operations with other emergency service groups.
• Conducted surveillance to detect suspicious activity.