Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

NICHOLE P LANDSBOROUGH

Armidale,NSW

Summary

Professional with high standards and strong background in maintaining cleanliness and hygiene. Known for reliable and thorough cleaning practices, contributing to healthier environment. Team-oriented with focus on collaboration and adaptability to meet changing needs. Skilled in using cleaning tools and following safety procedures.

Diligent Desired Position with solid background in maintaining clean and organized environments. Proven ability to handle cleaning tasks efficiently and improve overall cleanliness standards. Demonstrated expertise in using cleaning equipment and chemicals safely, as well as following established protocols.

Professional cleaner with strong focus on maintaining high standards and delivering consistent results. Known for effective team collaboration and adaptability to changing needs. Skilled in sanitizing, organizing, and using cleaning equipment. Reliable, hardworking, and always ready to meet demands of job.

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Reliable and honest Job Title skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cleaner

Novatel Wireless
01.2022 - 12.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Emptied trashcans and transported waste to collection areas.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Housekeeping Cleaner

Rydges
01.2022 - 02.2022
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Adhered to professional house cleaning checklist.

Cleaning Supervisor

Myers Industries
10.2017 - 01.2019
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
  • Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Maintained required records of work hours, budgets and payrolls.
  • Established and enforced safety protocols and guidelines for staff.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Monitored staff performance and provided feedback to drive productivity.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Completed schedules, shift reports, and other business documentation.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Increased employee performance through effective supervision and training.
  • Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
  • Coordinated, directed and monitored cleaning staff in Type and Type duties by use of manual and electrically powered tools and equipment.
  • Cultivated strong relationships with clients through clear communication and attentiveness to their needs, resulting in repeat business.
  • Assisted in hiring process by interviewing potential candidates and selecting top performers.
  • Demonstrated commitment to continuous improvement by seeking feedback from clients and team members, applying lessons learned to future operations.
  • Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
  • Ensured adherence to all relevant industry regulations and company policies during daily operations at various worksites.
  • Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
  • Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
  • Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
  • Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
  • Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
  • Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.

Education

Hotel, Motel, And Restaurant Management

University of New England
Armidale, NSW
07.2023

Bachelor Of Business Administration And Management - Business Administration And Management

Rozelle University
Sydney, NSW
04.2018

Physical Education Teaching And Coaching

Oz Education
North Ryde, NSW
02.2016

Skills

  • Cleaning and sanitizing
  • Sweeping and mopping
  • Housekeeping
  • Customer service
  • Reliability and punctuality
  • Efficient cleaning techniques
  • Interior and exterior cleaning
  • Health and safety compliance
  • Professional appearance
  • Health and safety regulations
  • Quality assurance
  • Basic maintenance
  • Exceptional time management
  • Strong work ethic
  • Communication and interpersonal skills
  • Productivity and time management
  • Multitasking Abilities
  • Excellent communication
  • Conscientious and Detail-oriented
  • Laundry management
  • Time management
  • Team collaboration
  • Restroom sanitation
  • Attention to detail
  • Administrative support
  • New employee training
  • Facilities maintenance
  • Facility maintenance
  • Relationship building
  • Checklists and recordkeeping
  • Fixture cleaning and polishing
  • Restroom servicing
  • Task prioritization
  • Safety standards and protocols
  • Flexible schedule
  • Adaptable and flexible
  • Teamwork and collaboration
  • Multitasking
  • Upholstery maintenance
  • Sanitization procedures
  • Organizational skills
  • Floor polishing and buffing
  • Furniture moving
  • Carpet steaming and shampooing

Accomplishments

  • Supervised team of Number staff members.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by introducing Software for Type tasks.
  • Collaborated with team of Number in the development of Project name.

Certification

  • Carpet Cleaning Technician (CCT) - Institute of Inspection, Cleaning, and Restoration Certification (IICRC).
  • Certified Custodial Technician Advanced (CCTA) - Cleaning Management Institute (CMI).
  • First Aid Certification
  • Forklift Certification
  • Occupational Safety & Health Administration (OSHA) 10-Hour General Industry Training - OSHA.
  • For the occupation of Janitors and Cleaners, Except Maids and Housekeeping Cleaners, while there aren't as many formal credentialing systems as found in other professions, there are still several certifications that can be beneficial for those looking to advance their careers or demonstrate professionalism and competence in the field. Here are some relevant credentials, .

Timeline

Cleaner

Novatel Wireless
01.2022 - 12.2024

Housekeeping Cleaner

Rydges
01.2022 - 02.2022

Cleaning Supervisor

Myers Industries
10.2017 - 01.2019

Hotel, Motel, And Restaurant Management

University of New England

Bachelor Of Business Administration And Management - Business Administration And Management

Rozelle University

Physical Education Teaching And Coaching

Oz Education

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NICHOLE P LANDSBOROUGH