NICHOLETTE TE WAO
Maroubra,NSW
Summary
Motivated and organized professional with over 10 years of experience in local government, specializing in business administration, strategy, service delivery and people management skills. Skilled in assessing operational needs and developing cost-saving solutions, improving revenues, and driving customer satisfaction. Recognised for resourcefulness and strong organisational skills, with a proven track record in leadership and team building.
Overview
17
17
years of professional experience
Work History
Fleet Workshop Coordinator
City of Sydney Council
06.2021 - Current
- Assist in the development and implementation of several Fleet Services projects, contracts and service improvement initiatives whilst working on aligning the business unit with the City’s strategic objectives
- Facilitate and coordinate the fleet workshop to ensure efficient and effective service and maintenance of the City's fleet
- Comprehensive understanding and experience in the City’s tender, procurement and contract management processes
- Promoted a positive work environment by addressing any participant concerns or issues promptly and professionally.
- Implemented the use of digital job cards in the workshop that streamlined the information provided regarding repair and maintenance of our fleet.
- Lead and consult with a diverse range of internal and external customers to deliver Fleet Services service improvement initiatives
- Develop, and implement the Chain of Responsibility Policy and provide advice to ensure the City is meeting its responsibilities under Heavy Vehicle National Law
- Experience in risk assessing, developing safe work procedures, completing quarterly reports
- Demonstrated experience in the City’s WHS processes, have cultivated a strong relationship with our WHS unit
Security Operations Coordinator
City of Sydney Council
08.2008 - 01.2021
- My role is as a direct report to the Manager of Security and Emergency Services to maintain the continuity of security operations, mitigate security risk and contribute to projects that align with the organisation’s strategic objectives
- Member of project team for the Local Government Bushfire Recovery Support Group 2020
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Comprehensive experience with working with different work groups across the organisation as a subject matter expert
- Extensive experience in the City’s procurement lifecycle and contracts governance, including preparation of initiation briefs, project plans and associated documents
- Assist with the preparation of the unit's annual budget and ensure that expenditure on current projects provide value for money
- Maintain strong and positive working relationships with key external and internal parties in order to build sound relationships and support networks
- Manage the acquisition of budgeted resources and software programs and implement within the unit
- Member of project team in delivery of the City of Sydney's Crowded Places Protection Project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverables
- Conduct systematic and programmed strategic risk assessments of key Council facilities and improvement/asset acquisition projects, and monitor the implementation of actions arising from these assessments
- Experience in performance management, developing KPI's and auditing
Emergency Management Coordinator
City of Sydney Council
01.2014 - 01.2015
- Role is to provide support to the Systems Manager and coordinate the City's emergency planning and response
- The position is also accountable for the management, ongoing maintenance and periodic testing and auditing of physical and electronic security (keys, intrusion detection, electronic access control and CCTV systems) and all new installations and project works
- Developed and deepened relationships with state emergency services to facilitate smooth planning and coordination of emergency response
- Experience in Gallagher access control system, the issuing of security passes and various alarm monitoring systems
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature
- Manage a team of three direct reports who provide support for emergency planning, evacuation drills, emergency exercises and access control systems
- Produce tender documentation for the engagement of security contractors/consultants and evaluation of tenders prior to the awarding of contracts
Education
Certificate - Introduction to Security Risk Management
PTSC, Attorney General's Department
Canberra, ACT01.2016
Certificate 4 - Training and Assessment
Performis
Sydney, NSW01.2015
Graduate Certificate - Business Administration
Southern Cross University
Lismore, NSW01.2013
Skills
- Strong communication skills
- Detail-oriented approach
- Networking and partnership building
- Continuous improvement mindset
- Teamwork and collaboration
- Multitasking Abilities
- Staff development
- Problem-solving aptitude
Timeline
Fleet Workshop Coordinator
City of Sydney Council
06.2021 - Current
Emergency Management Coordinator
City of Sydney Council
01.2014 - 01.2015
Security Operations Coordinator
City of Sydney Council
08.2008 - 01.2021
Certificate 4 - Training and Assessment
Performis
Graduate Certificate - Business Administration
Southern Cross University
Certificate - Introduction to Security Risk Management
PTSC, Attorney General's Department
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