Summary
Overview
Work History
Education
Skills
Administration Organisational Skills
Personal Information
Licence
Interests And Hobbies
References
Training
Languages
Affiliations
Certification
References
Timeline
Generic

Nicholine Wilson

East Jindabyne,NSW

Summary

To continue my career and take on new challenges while using my proven skillset as an office all rounder and people person. I have fantastic multitasking and organisational skills, and am a great communicator with a flair for creating new connections.

I am seeking opportunities to take on new challenges and take pride in the benefits I bring to my workplace. I have an willingness to learn and be able to help facilitate company goals at the same time.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Facilities Officer

Snowy Monaro Regional Council
Jindabyne
01.2017 - Current
  • Demonstrate leadership by making improvements to work processes while utilizing outstanding communication skills to create harmonious facility environment.
  • Ability to identify needs of customers and tenants promptly and efficiently, while making connections that foster and enhance relationships with the Centre
  • Provide excellent customer service and understanding to tenants when dealing with difficult situations such as during COVID 19
  • Display strong telephone etiquette, effectively handling difficult calls and ability to deal with difficult people.
  • Exceed customer satisfaction by finding and working with others for creative solutions to problems.
  • Collaborate with others to discuss new opportunities within the scope of budget and business constraints.
  • Assist with customer/patient/tenant requests and ability to answer questions and solve problems.
  • Coordinate and establish connections with allied health workers to establish multidisciplinary teams and address issues related specific to our region.

Administration Manager

Snowy Monaro Regional Council
Jindabyne
01.2014 - 01.2017
  • Assisted in the development of administrative procedures and systems to improve accuracy and efficiencies within fast pace office environment.
  • Oversaw Customer Service procedures, including the implementation of new corporate data systems.
  • Ensured compliance with policies and procedures as well as applicable laws and regulations such as WHS.
  • Supervised daily operations of the administrative team to ensure timely completion of tasks, providing feedback and assistance where required.
  • Monitored office inventory to maintain supply levels
  • Recruited and trained new customer service officers
  • Conducted staff performance evaluations, monitoring progress and individual skills to identify areas for improvement.
  • Implemented Customer Service Training for entire organisation
  • Skilled at having difficult conversations and provided back up support for difficult ratepayers and customers.

Executive Assistant

Snowy River Shire Council
Berridale, NSW
01.2007 - 01.2015
  • Acted as first point of contact for Mayor and General Manager of Local Council
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for Mayor, General Manager and other Councillors.
  • Maintain confidentiality of dealings and sensitive records relating to Council operations
  • Acted as a liaison between the General Manager, Councillors and executives to facilitate time management and communication flow.
  • Daily monitoring of General Manager's emails and providing responses as required
  • Preparation of reports, presentations, agendas, minutes, and other documents for Mayor and General Manager including all research and data for meeting preparations.
  • Weekly preparation of agendas and minute taking as well as dissemination of information and actions to staff
  • Provided all event coordination and logistics for Council and community events such as ANZAC Day, Citizenship Ceremonies and Council meetings including catering and coordination with other Community Groups.
  • Assisted in organizing conferences, seminars and other events as required
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.

Executive Assistant

Perisher Pty Limited
Perisher Valley, NSW
01.2004 - 05.2007
  • Acted as a liaison and first point of contact between CEO and all other stakeholders including the greeting of all visitors and guests for CEO;
  • Monitored incoming emails for CEO
  • Maintained professional discretion associated with CEO office of Australia's largest ski resort and protected business operations by keeping sensitive information confidential.
  • Organised all travel arrangements for private VIP guests and families for ski holidays including meals, ski lessons / hire / purchases
  • Scheduling and arranging travel for all Company staff.
  • Provided administrative support and documentation required for daily business activities.
  • Responded promptly to inquiries from guests and other parties;
  • Managed all aspects of catering needs in conjunction with Food & Beverage departments for special events hosted by the organization and CEO
  • Coordinated meetings, agenda creation and minute taking for weekly Management Group meetings
  • Worked in conjunction with Marketing department with event logistics for senior management events.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.

Property Assistant

Kosciuszko Thredbo Pty Limited
Thredbo, NSW
06.2001 - 01.2004
  • Performed all secretarial and administrative tasks within busy Property Office located in Ski Resort within a National Park.
  • Provided support for the Property Manager dealing with all legal and sensitive issues resulting from the Thredbo Landslide disaster.
  • Monitored compliance with applicable laws with NSW National Parks.
  • Creation of quarterly bed levy invoices and collection of same for home owners within the resort area
  • Creation and execution of commercial leases with tenants within ski resort areas.

Legal Secretary

Ebsworth & Ebsworth Lawyers
Sydney, NSW
02.1998 - 06.2001
  • All duties relating to a busy large commercial law firm including but not limited to: answered incoming calls .
  • Preparing correspondence, memos, reports and other legal documents;
  • Maintaining lawyer calendar by keeping track of appointments, meetings and conferences.
  • Transcribing dictation from audio recordings into written form utilizing digital recording equipment.
  • Proof reading documents for submission and review.
  • Opening new client files and new matters in CMS.
  • Processed and distributed invoices to clients.

Education

Diploma of Nutrition -

Cadence Health
01.2017

Diploma of Management -

TAFE Illawarra
03-2014

Short Course - Introduction to Management -

Monash University
01.2002

Diploma of Secretarial Studies -

St Patricks (Mactech) Business College
01.1991

Skills

  • Well presented, friendly, professional and courteous
  • Passionate about creating meaningful professional bonds with co workers and connections within the community
  • Excellent oral and written skills
  • Excellent listening skills with knack for effectively communicating ideas and opinions
  • Highly self motivated with a solid work ethic Acknowledge different working styles and adapt to same
  • Recognition of service level gaps and enjoy collaboration for problem solving
  • Ability to liaise effectively with a broad range of parties including those at corporate high level, Ministers of Parliament, Councillors, ratepayers, Government officials, medical practitioners, etc
  • Ability to take responsibility and accept constructive criticism
  • Advanced Microsoft Word, Excel, PowerPoint, Outlook,Publisher, FinanceOne/BusinessOne,Civica Authority,Citrix Workplace, Seamless Content Management, TRIM Data Management System, Proclaim One, Map Info, TECOM Security Monitoring

Administration Organisational Skills

  • 80+ words per minute typing
  • Excellent oral and written skills with ability to draft reports, correspondence
  • Attention to detail, Dictaphone, diary management, travel arrangements
  • Minute taking and meeting arrangements
  • Exceptional organisational skills and ability to manage and prioritise workloads
  • Creation of file management/archival systems
  • Shorthand skills
  • Media release preparation

Personal Information

  • Health: Excellent
  • Date of Birth: 05/16/75

Licence

Class C

Interests And Hobbies

Trail running, skiing, yoga, cooking, health & nutrition reading/writing

References

  • Mr Joseph Vescio, Former General Manager, Snowy Monaro Regional Council, vescio55@bigpond.net.au
  • Lee Clark, Teacher, Business Services, TAFE NSW, 0404 087 020

Training

  • 03/2020, Wizard Corporate Training, InDesign Essentials
  • 11/2018, Property Council of Australia, Leasing Fundamentals
  • 05/2015, Peter Berry Consultants, Hogan Profile Training
  • 05/2014, Local Government & Shires Association, Finance for Non-Finance Managers
  • 05/2014, Odyssey Training, Advanced Microsoft Word
  • 08/2013, Australian Institute of Management, Personal & Team Leadership for PA’s
  • 2013, Apply First Aid, Updated First Aid Course
  • 10/2012, Australian Institute of Management, Strategic Business Writing
  • 05/2012, Marketing Institute of NSW, Writing for PR & Promotional Copy

Languages

English

Affiliations

  • Trail running, yoga, skiing, health & fitness
  • Travel, shopping, food, fashion, photography
  • Health & well being, sustainability, cooking
  • Home building, architecture, interior design
  • Reading / writing

Certification

  • Diploma of Management
  • Certificate in Nutrition

References

References available upon request.

Timeline

Facilities Officer

Snowy Monaro Regional Council
01.2017 - Current

Administration Manager

Snowy Monaro Regional Council
01.2014 - 01.2017

Executive Assistant

Snowy River Shire Council
01.2007 - 01.2015

Executive Assistant

Perisher Pty Limited
01.2004 - 05.2007

Property Assistant

Kosciuszko Thredbo Pty Limited
06.2001 - 01.2004

Legal Secretary

Ebsworth & Ebsworth Lawyers
02.1998 - 06.2001

Diploma of Nutrition -

Cadence Health

Diploma of Management -

TAFE Illawarra

Short Course - Introduction to Management -

Monash University

Diploma of Secretarial Studies -

St Patricks (Mactech) Business College

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Nicholine Wilson