Nicholle Aquilina

CARER TEAM

• Develop and implement training modules, programs and materials for carer development.
• Ensure compliance with regulations governing professional bodies and all probity is up to date.
• Preparation of lesson plans, course material modules and handouts.
• Collaborate with other departments within the agency to ensure that all services are provided in a timely manner.
• Maintain accurate records of client information in accordance with agency policies and procedures.
• Perform annual carer reviews, home visits to assess living conditions and household safety inspection and provide any additional support services.

GUMAGUY TEAM

• Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.
• Developed and implemented case plans to meet the individual needs of clients.
• Advocated on behalf of clients when dealing with external parties such as government departments or legal representatives.
• Counseled families on issues related to family dynamics, substance abuse prevention, recovery, domestic violence prevention, intervention and parenting skills.
• Developed relationships with local agencies to ensure access to necessary services for clients.
• Conducted outreach activities in the community in order to identify potential new referrals for program services.
• Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.

COMPLIANCE TEAM

• Drafted reports summarising findings from audit reviews and investigations.
• Ensured timely completion of periodic reports required by regulators.
• Provided support in responding to inquiries from government agencies.
• Conducted regular internal audits to ensure compliance with established standards.

• Provided excellent customer service by responding to inquiries in a timely and efficient manner.
• Developed strategies to improve customer service processes and procedures.
• Updated internal databases with new account information as needed.
• Handled escalated customer complaints and disputes in a professional manner.
• Implemented best practices regarding customer service standards across all channels.
• Ensured compliance with applicable laws and regulations related to customer service activities.
• Established trustful relationships with customers through effective communication skills.
• Resolved customer issues in an efficient and timely manner.
• Conducted regular inspections to identify any necessary repairs or improvements.
• Maintained records of all work orders, invoices, and other related documents.
• Coordinated with contractors for repairs or renovations to buildings and grounds.
• Responded quickly to emergency situations involving property damage or tenant needs.

• Ensured compliance with company policies and procedures as well as local regulations regarding health and safety.
• Collaborated with vendors for necessary supplies, equipment, and services for the organisation.
• Identified opportunities for improvement in existing systems and processes and implemented changes accordingly.
• Ordered and monitored stock levels to ensure availability of items in the swimming complex and other onsite canteen facility at all times.
• Identified cost savings opportunities through improved ordering processes or alternative suppliers.
• Assisted with scheduling and coordinating swim meets or special events at the facility.
• Resolved customer complaints.
• Assisted management with the development of new strategies for improved customer satisfaction.
• Greeted and assisted customers with new inquiries regarding swimming lessons.
• Ordered necessary ingredients for daily meal preparation.
• Organised supplies and ingredients needed for meal preparation.
• Organised and performed meal preparation for students and teachers.
• Balanced cash drawers at the end of each shift.

• Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
• Established processes to ensure efficient workflow throughout the organisation which included the drive through bottleshop, kitchen, restaurant, nightclub and bar.
• Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
• Created monthly reports for trust, accountant and partners, summarising operational performance metrics.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Conducted performance reviews for team members.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Maintained up-to-date records of employee attendance, payroll information, leave requests.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Analysed customer feedback data to develop action plans for improving services offered.
• Resolved customer complaints regarding quality of food or beverage service in a timely manner.
• Maintained accurate records of liquor inventory and purchases for budgeting purposes.
• Conducted weekly team meetings with kitchen managers to discuss upcoming events, promotions and menu changes.
• Implemented strategies designed to increase revenue through upselling techniques.
• Created promotional materials such as flyers or posters to advertise specials or upcoming events.
• Monitored patron alcohol consumption to encourage safety.
• Proven increased profits by overseeing inventory and strategically increasing menu prices, beer prices via additional promotions.

• Assist the Chief Executive Office with daily procedures, scheduling and international appointments.
• Greeted visitors warmly upon arrival at the office premises.
• Developed effective filing systems for easy retrieval of information when needed. Assisted with implementation of warranty and its services.
• Facilitated communication between senior management and staff.
• Assisted in developing policies and procedures pertaining to office administration matters.
• Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
• Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
• Facilitated communication between different departments within organisation.
• Assisted in organising conferences, seminars and other events as directed by the executives.
• Organised and managed complex calendar of appointments, meetings, and travel arrangements for executive team.

• Various appointments to organisations requiring short term services with Administrative roles and Bookkeeping roles.
• Working with various database programs, Microsoft suite, word, excel, powerpoint presentations, outlook.
• Ensured accuracy in all accounting entries and records.
• Posted journal entries to the general ledger system accurately and timely.
• Reviewed employee expense reports for compliance with company policies.
• Collaborated with external auditors during annual audits of company finances.
• Provided general clerical support as required by departmental needs.

• Assist the General Manager with administrative duties, serviced appointments and assisted other locations with various needs that would apply to supporting the GM.
• Organised travel arrangements, including flights, transportation, and accommodation.
• Coordinated meetings between internal departments and external partners.
• Maintained confidential files related to personnel records or other sensitive information.
• Managed office supplies inventory and placed orders when necessary.
• Answered incoming calls and emails promptly while managing the executive's schedule accordingly.

• Commenced within the industry as the receptionist and progressed into Property Management and a brief period in Sales.
• Daily rental collection, administration, property inspections and maintenance.
• Liaise with the tenants, landlord and maintenance providers.
• Completed the Real Estate Agents License through TAFE in 1990 and then pursued a career in sales as my final chapter within this Industry
• Legal representation in court or tribunal.
• Updated listings on various online sites and window displays.
• Handled tenant complaints in a timely manner according to established protocols.
• Organised office supplies inventory and placed orders when necessary.
• Organised and maintained filing systems for documents related to real estate transactions.
• Entrusted with the daily banking with large sums of money.
• Monthly landlord statements, cheque writing and balancing of these statements.

• Hand delivery of important documentation over the city and collection of mail and parcels
• Receptionist, telephonist, busy switch board duties for the remainder of the day