Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nicholle Farrelly

Rockingham,WA

Summary

High-energy Duty Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Along with being a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Duty Store Manager

ALDI
08.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

KFC Shift Supervisor

KFC Rockingham Beach (Collins)
12.2022 - 06.2024
  • Managed shift operations, supplied resources and monitored team performance to keep the business profitable and running smoothly.
  • Helped store management meet standards of service and quality in daily operations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated leadership skills in managing teams in a fast pace environment whilst hitting KPI's.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.

Customer Service Team Member

KFC Rockingham Beach (Collins)
12.2018 - 12.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Sought ways to improve processes and services provided.

Education

First Aid Certificate -

St Johns
11.2022

Western Australian Certificate of Education -

Rockingham Senior High School
Rockingham, WA
10.2022

Cert IV In Preparation For Health And Nursing -

Health Science Hub
10.2022

Skills

  • Loss Prevention Goals Monitoring
  • Effective Customer Communication
  • Emergency Situations
  • Valid Driver's License
  • Proactive and Hardworking
  • Upbeat Personality
  • Multitasking and Organization
  • Dependable and Responsible

Accomplishments

  • Achieved Customer Service Team Member of the year in both 2018 and 2022 through effectively helping to provide incredible customer service.
  • Supervised team of 10+ staff members during both day and night times.
  • Achieved Food Safety Supervisor Certificate, deeming competency in handling food safely in a retail environment.

Timeline

Duty Store Manager

ALDI
08.2023 - Current

KFC Shift Supervisor

KFC Rockingham Beach (Collins)
12.2022 - 06.2024

Customer Service Team Member

KFC Rockingham Beach (Collins)
12.2018 - 12.2022

First Aid Certificate -

St Johns

Western Australian Certificate of Education -

Rockingham Senior High School

Cert IV In Preparation For Health And Nursing -

Health Science Hub

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Nicholle Farrelly