Summary
Overview
Work History
Skills
Timeline
39
Nicholle Schantl

Nicholle Schantl

Customer Administration
Langwarrin,VIC

Summary

Dynamic Operation Support Officer at Ames Australasia with a proven track record in effective relationship development with peers and Management.

Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.

Overview

10
10
years of professional experience

Work History

Operation Support Officer

Ames Australasia
03.2023 - Current
  • Gathered, organized and input information into digital database for all pallet transfers to then forward information and liaise with Paltrak on a regular basis.
  • Frequently conduct Pallet racking inspections reports for NDC, Northcote, Pope and Hoppers warehouses.
  • Conduct monthly Warehouse Hazard Inspections for all sites at NDC.
  • Conducted training sessions for new hires and current staff, ensuring consistent level of OHS information provided via Toolbox Talks and SOPS.
  • Delivering exceptional service as a HSR through effective communication from DWG's (Designated work Groups) to the OHS Committee while also being Chairperson of the committee.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Conduct daily SSA (Short Supply Audit) outbound pallet inspections and maintained detailed database to allow accurate information on pickers performance.
  • Provided excellent assistance by responding to requests, assisting with product selection and handling deliver details.
  • Member of Wellness Week Committee, have been for the past 4 years. Assisting Ames to show their support and appreciation of all their employees.
  • Member of Green Leaders Team, ensuring to identify and report areas of improvement required.
  • Cross-trained and provided backup support for invoicing and 3PL stock returns.
  • Accurately picking when required. Ensuring the stock reaches the customer undamaged.
  • Ensured timely completion of tasks with daily task prioritization, delegation, and follow-up's required.
  • Continually sought methods for improving daily operations, communications with staff, recordkeeping, and data entry for increased efficiency.

Sales Support Officer

Ames Australasia
04.2022 - Current
  • Assisted sales team in achieving targets through diligent support in administrative tasks and followups.
  • Supported proposal development with well-researched market data, contributing to persuasive presentations that secured new contracts.
  • Strengthened relationships through consistent communication, fostering trust and loyalty.
  • Reduced order errors with meticulous attention to detail in data entry and order tracking.
  • Increased customer retention by addressing inquiries promptly and resolving issues efficiently.
  • Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
  • Helped team improve sales statistics by efficiently executing requirements through Zendesk.

Operation Support Officer

Ames Australasia
02.2020 - Current
  • Improved customer satisfaction by addressing inquiries, resolving issues, and maintaining open communication channels.
  • Streamlined operational processes by identifying inefficiencies with nested set ordering and implementing necessary improvements.
  • Facilitated interdepartmental collaboration by fostering open communication channels between teams working towards common goals.
  • Maintained database system.

Sales Support Administrator

Kirkfood Pty Ltd
07.2017 - 02.2020
  • Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
  • Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
  • Enhanced customer satisfaction with prompt and accurate order processing.
  • Annual stocktake data input.
  • Boosted sales by providing effective administrative support to the sales team also contacting retailers directly with weekly specials and promoting ongoing orders.
  • Conducted Tastings at our Boutique Supermarket stores, taking samples of our products to display, discuss and promote.
  • Attended food festivals offering tastings of our products. Great Business Development oppotunities.


Disability Support Worker

Max Employment Services
09.2015 - 07.2017
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Established strong relationships with local employers to match clients with suitable job opportunities.
  • Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
  • Enhanced client employability by conducting weekly training sessions.
  • Forged relationships with employers to gain insight into job openings and career opportunities.
  • Maintained records of consumer employment activity such as potential and current employers.
  • Recognized client employment barriers and devised strategies to resolve.
  • Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
  • Assisted clients in accessing additional resources such as training programs, educational courses, or financial assistance when needed.

Skills

  • Effective Relationship Development
  • Proactive Issue Identification
  • Cross-Department Collaboration
  • Process Optimization

Timeline

Operation Support Officer

Ames Australasia
03.2023 - Current

Sales Support Officer

Ames Australasia
04.2022 - Current

Operation Support Officer

Ames Australasia
02.2020 - Current

Sales Support Administrator

Kirkfood Pty Ltd
07.2017 - 02.2020

Disability Support Worker

Max Employment Services
09.2015 - 07.2017

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Nicholle SchantlCustomer Administration