Nici Ferreira
Brookvale,NSW
Summary
An organised, dependable and quick learning individual seeking a role within a team where I will be encouraged to challenge and develop my real estate skills and knowledge.
With extensive customer service and administrative experience, including clerical support and client facing tasks, I excel in both written and verbal communications, task prioritisation, database and maintenance administration and management.
I believe I will excel in this role as it directly relates to my interests and skills attributed over my career both in and outside of real estate.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tenancy Concierge
DiJones Real Estate
01.2024 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Communicated effectively with property managers, residents, and on-site associates.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
- Provided exceptional service to clients, building rapport through active listening skills and empathetic responses to their needs.
- Ensured timely rent collection by implementing efficient payment systems and closely monitoring delinquent accounts.
- Enhanced tenant satisfaction by resolving conflicts and addressing concerns in a timely manner.
- Maintained accurate records of tenant interactions, allowing for seamless follow-up on outstanding issues or requests.
- Ensured tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
Cafe Supervisor / All Rounder
Glass Café & Catering Mittagong
11.2016 - 01.2024
- Front of House - serving customers in a café / restaurant environment, waitressing at private functions and events both at the café and offsite, plating cakes and deserts, taking cash and eftpos payments and operating the POS system
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Trained new staff on food preparation and safety procedures.
- Maintained high personal grooming standards and uniform presentation.
- Maintained composure and work quality while under stress.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
Customer Service Officer
Bank Of Queensland
01.2022 - 03.2023
- Established and accurately prepared customers accounts to complete new purchases.
- Responded to customer requests for products, services, and company information.
- Completed data entry to record call notes, suggestions and questions.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Updated account information to maintain customer records.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Administration Assistant
About Time Plumbing And Civil Construction
04.2021 - 12.2021
- Assisted development and implementation of new administrative procedures.
- Prepared weekly employee work schedules to meet operational needs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
- Executed record filing system to improve document organization and management.
- Implemented time-blocking and schedule notifications to optimize time management.
- Managed and coordinated daily schedule for team of 15+ tradesmen.
- Inbound and outbound calling to customers and team to ensure jobs fulfilled in a timely manner.
- Typed and proofread job quotes ready to be sent off.
- Recorded and maintained updated records of equipment and vehicles, registrations, services etc.
Education
Bowral High School
Bowral, NSW11.2019
Certification
Assistant Agent Certificate of Registration
Timeline
Tenancy Concierge
DiJones Real Estate
01.2024 - Current
Customer Service Officer
Bank Of Queensland
01.2022 - 03.2023
Administration Assistant
About Time Plumbing And Civil Construction
04.2021 - 12.2021
Cafe Supervisor / All Rounder
Glass Café & Catering Mittagong
11.2016 - 01.2024
Bowral High School
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