Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Nick Alsford

Ashby,Western Australia

Summary

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.

Overview

8
8
years of professional experience

Work History

Vice President of Non-Technical Operations

Trilogy - Global
05.2023 - Current
  • Managed an international team of 20 research and data analysts
  • Created playbooks and policies that these teams abided by
  • Stakeholder management including C-suite level relationships
  • Managed significant technical and non-technical projects
  • Bridged the gap between tech and non-tech teams

Executive Assistant Manager

Vetroblu Hotels
06.2021 - 05.2023
  • Full-scale recruitment and policy creation for two newly acquired properties
  • Ongoing recruitment and management of two existing properties
  • Oversaw payroll requirements for 70 staff across four properties
  • Managed projects from renovations, IT and POS systems
  • Created an unbeatable team culture focused on delivering exceptional guest experiences and operational excellence.

Operations Manager

Airport Apartments by Aurum
08.2015 - 06.2021
  • Managed all departments and oversaw financials, human resources, and day-to-day operations
  • Managed multiple six-figure projects, including extensive renovations and upgrades across the entire hotel property.
  • Supervised operations staff and kept employees compliant with company policies and procedures
  • Developed systems and procedures to improve operational quality and team efficiency
  • Developed and maintained relationships with external vendors and suppliers
  • Hired and trained new employees on proper protocols and customer service standards

Education

Bachelor in Applied Hospitality and Tourism Management - Tourism

Pacific International Hotel Management School
New Zealand
07.2013

Skills

  • Project and Operational Management
  • Team Leadership
  • Training & Culture Development
  • AI Integration and Prompt Engineering
  • Stakeholder Management
  • Budget Oversight
  • Process Improvement
  • Business Growth and Marketing Strategies
  • Process Optimization
  • Policy and Procedure Development
  • Critical Thinking
  • Project Oversight
  • Conflict Resolution
  • Customer and Employee Rapport
  • Coaching and Mentoring
  • Risk and Mitigation Analysis

Timeline

Vice President of Non-Technical Operations

Trilogy - Global
05.2023 - Current

Executive Assistant Manager

Vetroblu Hotels
06.2021 - 05.2023

Operations Manager

Airport Apartments by Aurum
08.2015 - 06.2021

Bachelor in Applied Hospitality and Tourism Management - Tourism

Pacific International Hotel Management School

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Nick Alsford