Summary

Overview

Work History

Education

Skills

Timeline

Nicolas Andrew

Belmont,NSW

Summary

Experienced with enhancing customer interactions to boost loyalty and sales. Utilizes effective communication and problem-solving strategies to address customer needs. Track record of maintaining high levels of customer satisfaction and achieving sales targets consistently.

Overview

2026

years of professional experience

Work History

Professional Car Detailer

Adrenaline Detailing

2021 - Current

Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
Assisted in training new employees on proper car detailing techniques, improving overall staff performance.

Receptionist

Carworx Automotive Specialists

2021 - 2023

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Used Car Sales Consultant

Why Walk Used Cars

2018 - 2021

Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
Spearheaded training initiatives for new hires within the sales team, enhancing their skill sets and accelerating productivity levels from early stages of employment.
Conducted market research to stay updated on industry trends and competitor offerings, adjusting strategies accordingly.
Managed vehicle inventory efficiently by regularly updating online listings and creating eye-catching advertisements.
Improved client retention rate by ensuring top-notch after-sales support and addressing concerns promptly.
Negotiated trade-ins fairly while maximizing dealership profits, striking a balance between meeting customer expectations and achieving company goals.
Generated leads through strategic marketing efforts such as social media advertising and community outreach programs.
Performed cash, card, and check transactions to complete customer purchases.

Customer Service Representative

Abercrombie & Kent

2016 - 2020

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.

Personal Trainer

Fitness Local

2016 - 2017

Educated clients on proper exercise techniques, reducing risk of injury during workouts.
Motivated clients to stay on track with fitness goals with positive and friendly approach.
Trained clients during strength training, cardio vascular exercise, and stretching.
Assisted clients with personal fitness goals through realistic objectives.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Corresponded with clients through email, telephone, or postal mail.
Maintained confidentiality of information regarding clients and company.
Maintained clean and welcoming reception area, contributing to positive first impression for visitors.