Nick Ball
Secret Harbour,WA
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
10
10
years of professional experience
Work History
Service / Relationship Manager
Post Office Ltd
10.2022 - 05.2023
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Customer Service Manager
Post Office Ltd
05.2016 - 10.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Prepared detailed Excel reports by collecting and analysing customer information.
Customer Care Executive
Post Office Ltd
10.2013 - 05.2016
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept accurate records of all customer interactions and transactions.
- Maintained and managed customer files and databases.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Took ownership of customers issues to follow problems through to resolution.
- Coordinated timely responses to online customer communication and researched complex issues.
Education
Advanced Level Apprenticeship in Management - Business Skills Sector
Barley Associates
Chesterfield, Uk09.2018
Functional Skills in Mathematics Level 2 - Mathematics
NCFE
Chesterfield, UK09.2018
Functional Skills in ICT Level 2 - Information And Communication Technology
NCFE
Chesterfield, UK09.2018
Diploma in Management Level 3 - Management
Barley Associates
Chesterfield, UK09.2018
Skills
- Customer Service
- Microsoft Excel (Advanced)
- Critical Thinking
- Monitoring
- Conflict Mediation
- Team Development
Timeline
Service / Relationship Manager
Post Office Ltd
10.2022 - 05.2023
Customer Service Manager
Post Office Ltd
05.2016 - 10.2022
Customer Care Executive
Post Office Ltd
10.2013 - 05.2016
Advanced Level Apprenticeship in Management - Business Skills Sector
Barley Associates
Functional Skills in Mathematics Level 2 - Mathematics
NCFE
Functional Skills in ICT Level 2 - Information And Communication Technology
NCFE
Diploma in Management Level 3 - Management
Barley Associates
Similar Profiles
Alison BuckAlison Buck
Administration Officer at Post Office LtdAdministration Officer at Post Office Ltd
Hayley DraperHayley Draper
Supervisor at Australia Post/Byford Post OfficeSupervisor at Australia Post/Byford Post Office
Amanda CampbellAmanda Campbell
Customer Service Representative at Briar Hill Post Licensed Post OfficeCustomer Service Representative at Briar Hill Post Licensed Post Office