Nick Basoeki

Used consultative sales techniques to understand customer needs and recommend vehicles, offer finance solutions and discuss Tax Benefits whilst offering relevant products and services As part of their package.

• Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
• Nurtured customer Leads and Opportunities through consistent follow-ups, ultimately converting prospects into satisfied customers.
• Generated increased sales revenue through effective lead to Opportunity generation and follow-up efforts.
• Coached sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
• Exceeded target expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
• Implemented up-selling strategies, encompassing recommendation of accessories and Insurance Products.
• Maintained sense of urgency in answering customer questions and requests through email or voice calls.
• Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.

• Advised clients on appropriate Insurance Products and Services selections based on their unique needs. eg Extended Warranty, Repair Services
• Provided sales and customer service assistance from Outbound Calls and Email notification.
• Coaching customers on the Management of existing accounts

• Suggested Salary Packagaing solutions in a Sales environment tailored to each client''s unique requirements. These would include:

- Superannuation

- Living Expenses and Meal Cards

- Novated Leases

- Portable Electronic Devices

• Management of the Settlement Team as part of the Novated Lease enquiry process
• Addressed underperformance issues promptly with corrective action plans designed to drive rapid improvement in targeted areas.
• Assessed individual strengths and weaknesses within the team, providing targeted coaching to enhance performance levels.
• Developed customized training materials, ensuring optimal understanding of job responsibilities and expectations among team members.
• Increased employee retention through personalized coaching sessions and skill development programs.

• Contract Creation and Management
• Conducting regular Follow ups
• Working towards Deadlines for Finance Settlements
• Coordinating Contact with Mutual Parties and stakeholders to ensure transparency.
• Coordinating delivery and installation of Products and Services offered.

- Customer Service for existing Salary Packaging Customers

• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.