Nick Bastion-Macdonald
Miami,QLD
Summary
Growing up in a hospitality orientated family with multiple successful businesses gave me a passion for the industry, after moving to Australia I have become a proactive In-Room Dining Supervisor and Assistant Manager with extensive experience in hospitality management. Effectively led teams, improved customer satisfaction, and streamlined operations. Skilled in staff training, customer relations, and financial oversight, bringing strong leadership and organizational abilities to advance my career. With a back ground in Hospitality management and restaurant and bar work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
In Room Dinning Supervisor/Assistant Manager
The Star Gold Coast
2023.04 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Given the Opportunity to help transition the department through Higher duties as an assistant manager since July 2024
Duty Manager
Rosies Red Hot Cantina
2022.02 - 2022.08
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Managed a team of over 20 staff at any one time.
Bartender/Duty Manager
The Sprig and Fern
2017.11 - 2023.03
- 2017-2018 I worked as a Bartender which begun my skillset with a focus on our customer relations and craft beer knowledge.
- 2022-2023 I returned back to Nelson after being given the opportunity to take on a front of house Managers role in one of Nelsons top Hospitality buisnesses
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Duty Manager
The Vic Public House
2020.12 - 2022.02
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Restaurant Host/Special Events Bartender
Dunedin Casino Grand Bar and Cafe
2016.09 - 2017.11
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Responsible for Handling a personal cash float reaching upwards of $20,000 daily
- Coordinated large party reservations, ensuring adequate staffing levels and table arrangements to accommodate group needs effectively.
Education
Certificate IV - Hospitality & Sports And Exercise Science
Otago Polytechnic
Otago,NZ11.2017
Skills
- Staff Management
- Training and mentoring
- Employee Motivation
- Complex Problem-Solving
- Inventory Control
- Operations Management
- Schedule development
- POS management & Control for a system integrating 20+ venues
Certification
- Responsible Management of Licenced Venues(QLD)
- Responsible Service of Alcohol (QLD)
- Food Safety Supervisor Certificate (Aus,NZ)
- Duty Managers License (NZ)
- Licence Controller Qualification (NZ)
Additional Information
- Rosie's - Jordan Stewart 0204666770
- The Vic - Howard Williams 0212614795
- Sprig & Fern - Allanah Sutherland 0204735579
Timeline
In Room Dinning Supervisor/Assistant Manager
The Star Gold Coast
2023.04 - Current
Duty Manager
Rosies Red Hot Cantina
2022.02 - 2022.08
Duty Manager
The Vic Public House
2020.12 - 2022.02
Bartender/Duty Manager
The Sprig and Fern
2017.11 - 2023.03
Restaurant Host/Special Events Bartender
Dunedin Casino Grand Bar and Cafe
2016.09 - 2017.11
Certificate IV - Hospitality & Sports And Exercise Science
Otago Polytechnic
- Responsible Management of Licenced Venues(QLD)
- Responsible Service of Alcohol (QLD)
- Food Safety Supervisor Certificate (Aus,NZ)
- Duty Managers License (NZ)
- Licence Controller Qualification (NZ)
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