Nick Bowen
Melbourne,VIC
Summary
Highly adaptable project manager with over 15 years of diverse experience across industries such as government, banking, healthcare, gaming, telecommunications, utilities, and mining. Demonstrated expertise in stakeholder management, navigating complex relationships for project success. Proficient in traditional and Agile methodologies, tailoring approach to meet project requirements. Solid understanding of cyber security initiatives for executing projects with utmost protection and risk mitigation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Business Analyst
Alinta Energy
03.2020 - 01.2020
- For this role, Nick put his Business Analyst hat on to meet a deadline requiring the creation of key handover operating documentation as this project was nearing completion.
Senior Delivery Services Manager
Hide and Seek Digital
04.2024 - 09.2024
- Hide and Seek Digital are website developers and managed service providers, with many notable Federal Government, State Government and Corporate clients
- For their website Managed Service clients, Hide and Seek required the services of a Senior Delivery Services Manager
- Nick was engaged, initially on a contract basis, later converted to a full-time role, to carry out Delivery Service manager duties
- This has provided Nick with in depth exposure to, and use of, JIRA and Confluence in support of Ticket Management requirements.
Senior Project Manager
Victorian Department of Health
02.2024 - 04.2024
- DoH and DFFH were created via an MoG from The Department of Health and Human Services
- A common Shared System division services both DoH and DFFH
- Nick was engaged via the Communications and Engagement division of DH to implement new web pages for Safer Care Victoria (SCV) addressing My Surgical Journey, the first phase to be delivered by 30 June 2024
- This was proceeding smoothly until in early April, when SCV tabled a list of “Must Haves”, several of which could not be delivered within the timeframe or cost
- As a result, the project was put on hold and services terminated.
Senior Project Manager
Australia Post
08.2023 - 10.2023
- Nick was engaged to Project Manage the Evaluation and Delivery phases of a project to migrate CyberArk from “on prem” to the Cloud
- After six weeks of getting everything tracking to plan, he was told that, because another project had been cancelled, it’s Project Manager (an AusPost employee) had been reassigned to this project and he was given 2 weeks’ notice, finishing on October 6th
Senior Project Manager
Victorian Department of Health, The Victorian Department of
02.2023 - 06.2023
- Fairness and Hosing were created via an MoG from The Department of Health and Human Services
- A common Shared System division services both DoH and DFFH
- Nick was engaged to completed a server migration to Azure Cloud project that had been underway for nearly 3 years
- In addition, to initiate a WiFi uplift project across all offices of both DFFH and DH (87 offices in total) starting with the main office at 50 Lonsdale Street, Melbourne ( completed successfully before 30 June 2023)
- Both projects are tracking to successful completion by the end of the current Financial year.
Senior Project Manager
Fair Work Commission
09.2020 - 01.2023
- The Fair Work Commission is Australia’s workplace tribunal
- We create awards, approve enterprise agreements and help resolve issues at work
- Nick was engaged to bring a degree of project management maturity to a low-maturity IT environment
- In the 28 months since, Nick has personally delivered 22 projects successfully, the most important being a totally new website for the Commission as well as a new internal website document publishing capability
- Nick has also overseen the successful delivery of more than a dozen smaller projects by a junior PM and assisted in the Cyber Security uplift program that saw the Commission achieve Maturity Level 2 on the ACSC Essential 8 scorecard
- Also helped define project management standards in a structured Teams environment, developed numerous templates, mentored junior staff, and automated numerous internal manual processes.
Senior Project Manager
Versor
03.2020 - 08.2020
- Versor is a well-established IT Consultancy specialising in Data & Analytics.
Senior Project Manager
Newcrest Mining | AI/Cognitive
04.2020 - 07.2020
- Consulted closely with key Newcrest Mining stakeholders to enable them to create a clear AI/Cognitive strategy, across Intelligent Support, Computer Vision, Natural Language Processing, Advanced Information Search, Advanced Content Analytics, Robotic Process Automation and Personal Productivity, with strong focus on providing clear business value to Newcrest Mining
- This involved assessing the Current State by interviewing over 70 key business stakeholders as well as conducting numerous vendor workshops, then followed by creating a Future State strategy, designed to maximise value-creating opportunities whilst leveraging platform investments and emerging technologies
- This will enable Newcrest Mining to achieve considerable productivity and safety outcomes, as well as retiring costly legacy platforms.
Senior Project Manager
City West Water | ICON Replacement
03.2020 - 06.2020
- Using agile project management techniques, Nick helped City West Water to migrate their data & analytics platform from a bespoke (and difficult to manage) environment to an Azure Data Factory and DataBricks platform with PowerBI reporting
- With daily stand-ups and fortnightly sprints (with JIRA and Confluence being the key management tools) the project was delivered exactly on time and on budget.
Senior Project Manager
Department of Justice
05.2019 - 12.2019
- Community Service, for their YJAS software development project, resolved significant team issues and brought development back on track and met Go Live target date, all in under 3 months
- For the Gaming Division of Tabcorp, identified, tested and implemented a solution which ensured longevity of Gaming systems in Venues and cost avoidance of >$25m to migrate to IP network
- For Alinta’s Victorian building consolidation, working on “Move Weekend” with Site Electrical Engineers to overcome major electrical issue affecting every new workstation position
- 100% success achieved, avoiding massive disruption if users could not have been relocated on time., Working closely with key stakeholders, Nick provided key support to the lead BA responsible for the gathering of evidence to support NAB's Attestation of Compliance to the SWIFT Customer Security Program, a key element in enabling NAB to continue to trade on the international funds transfer market
- The standard and quality of NAB’s evidence was raised to a level that enabled NAB to achieve full SWIFT Compliance, on time and under budget., and Community Safety (DJCS) provides justice-related services to the community and leads the smooth operation of the justice system in Victoria
- DJCS planned to digitize the Youth Justice Assessment questionnaires, replacing the current manual processes
- All development and testing were conducted in-house, and numerous internal issues had resulted in cost overruns, schedule delays and personality conflicts
- By liaising closely with the developers, testers and key business product owner, Nick slowly improved internal lines of communication, helped developers apply greater focus to unit testing, leading to greater pass rates in formal testing cycles, in turn improving target completion dates and release dates
- In addition, the feedback ‘loop’ between developers & testers and the business product owner was reduced from weekly to daily, raising confidence and morale
- In summary, Nick enabled
- The project to be brought back on schedule and under budget
- The project to meet it’s committed “Go Live” target date with a successful “Launch”
- Restored intra-project communication and cooperation
- Restructured and integrated the project teams to work as an agile factory.
Justice
YJAS
10.2018 - 02.2019
Senior Business Consultant
Terra Firma Business Consulting, National Australia Bank
06.2015 - 02.2019
- Terra Firma Business Consulting is a long-established IT Consultancy, with over 200 experienced Project Managers and Business Analysts, deployed across Melbourne, Sydney and Brisbane
- Client:, ! SWIFT CSP 2019 Compliance project
Senior Project Manager
Telstra Wholesale, HFCIO
08.2017 - 10.2018
- Telstra Wholesale (TW) is the wholesale arm of Telstra, supplying nbn services to Telstra Retail Service Providers
- As new nbn services become available, these must be designed, built and tested through Telstra Wholesale provisioning systems
- Nick provided the governance liaison between TW interests and the Corporate Program of Works implementing nbn FTTC and HFC IO service rollouts
- Nick ensured successful deployments were achieved through effective management of teams of 15-20 SMEs, BAs, Testers, Process Analysts, and Customer Support.
Senior Project Manager
CyberArk Upgrade
11.2016 - 07.2017
- NAB is the second largest of Australia’s financial institutions
- NAB needed to upgrade their CyberArk platform that provided a secure, encrypted vault for Admin passwords for most of NAB’s critical top 200 applications/systems
- At short notice, and working closely with vendors and internal SMEs, Nick enabled
- The build of a complex DEV environment
- Completion of full implementation planning & scheduling prior to contract expiry, Project: Cloud Security Monitoring
Senior Project Manager
Security Services
03.2017 - 06.2017
- NAB planned to implement better Cyber Security controls across users accessing Amazon Web Services
- Nick conducted workshops to collect and document the business and technical requirements
- Nick ensured development progress was maintained according to schedule (via use of JIRA)
- Nick oversaw the successful implementation of the controls ahead of schedule and under budget
- Project: Hardening Working Environments, NAB wished to implement a more secure desktop environment for its SWIFT users, involving collection of Windows Events from desktops to central, collector servers and real-time dashboard reporting
- Leading a team of NAB internal Cyber Security SMEs and Vendor SMEs, Nick achieved the following key objectives:
- Turned the project around from “not possible’ to a working Pilot Group
- Overcame issues across NAB’s multiple network domain architecture
- Proved the feasibility of a wider implementation.
Senior Project Manager
Tivoli Upgrade, Security Services
09.2015 - 04.2017
- NAB had a requirement to upgrade the platform that performs Central ID Authentication of all users of the bank’s top 200 applications/systems
- Prior to Nick’s engagement, three internal project managers had tried to deliver this project, without success
- Nick brought together 3 vendors, 5 direct reports and a wider team of 40 to review project goals, activities and timelines and reset expectations
- Nick then successfully guided the project as it transitioned through multiple test cycles
- Nick actively participated onsite during multiple, carefully planned, cut-over weekends, ensuring all appropriate tests were conducted and passed
- Nick ultimately enabled the upgrade to complete on time and under ($2.5m) budget, with zero negative impacts
- Nick received an internal NAB Recognition Award as an outcome.
Senior Project Manager
Worksafe Victoria
06.2015 - 09.2015
- WorkSafe is the Victorian Government statutory authority that administers the Victoria’s Workers Compensation scheme and is the State’s regulator on workplace health and safety with the aim to make all workplaces free from injury, risk and disease
- WorkSafe had a requirement to implement a new Electronic Documents and Records Management System (EDRMS) for its Insurance Agents, prior to its relocation to Geelong
- As a prelude to issuing a Public Tender for this activity, WorkSafe needed to have all the business requirements captured and documented, a process that some internal stakeholders believed could not be done in less than one year
- Nick assembled a team of 4 BAs and established a daily Scrum / weekly sprint approach, by which;
- Workshops were held to elicit requirements; requirements were then documented, reviewed by internal SMEs, edited and corrected (2-day turnaround)
- A total of 8 BRS documents were produced in 9 weeks on schedule
- Independent peer reviews were conducted to maintain quality assurance
- Project was completed on time and on budget
- Exceeded client expectations regarding quality and timeliness.
Senior Project Manager
Orica
09.2014 - 05.2015
- Orica is a major global player in the Mining industry, being one of the largest providers of explosives and associated services across 53 countries
- This role is in the “personal IT” space and is responsible for upgrading various aspects of the desktop SOE and associated mobile devices, globally
- Nick successfully delivered the following outcomes for Orica:
- Global deployment of IE10
- Video Conferencing upgrade to Orica Boardroom & Head Office
- Specialist communications infrastructure & application deployment to MMUs
- Cloud-based software update capability to Track & Trace Mobile Device Scanners
- Implementation of GPS-based GIS system to Orica MMUs in Australia
- Upgrade of ServiceNow from Calgary to Eureka version.
PMO Project Manager
Telstra Wholesale
01.2013 - 08.2014
- TW Structural Separation
- As part of the Telstra – NBN transaction, the ACCC required Telstra to carry out a Structural Separation Undertaking to logically & physically separate it’s major business units – Retail, Wholesale & Digital
- Nick successfully delivered the following outcomes for Telstra Wholesale;
- Established PMO and Reporting to enable TW to monitor, track and prioritise TW SSU project activities/resources
- Provided “Dashboard” style reporting for management visibility
- Provided uplift in Project Management capability among TW PMs.
Portfolio Manager
Bupa Australia
01.2012 - 01.2013
- Service Delivery
- Bupa is the second largest Health Insurance provider in Australia
- Nick successfully achieved the following outcomes for Bupa;
- Implemented metrics & new Dashboard reporting of 80+ Service Delivery Initiatives (internal projects) underway at any given time
- This gave management, for the first time ever, a view of where time and resource effort was being expended, and ability to prioritise internal projects
- Successful implementation of ServiceNow (ITSM)
- This was a ‘rescue’ mission, as the manager who initiated the engagement of a vendor to implement ServiceNow had no PM experience and was about to run seriously over time and budget
- Project was brought back on schedule, and delivered within budget
- CIO commented that this was the smoothest system implementation he had ever witnessed
- Significant focus was given to communications with Service Desk users spread across Australia, Philippines and India, including ‘Sandpit’ exposure, ‘Brown Bag’ Webex sessions, and FAQs and Countdown bulletins
- Successful implementation of Nimsoft IT Infrastructure Monitoring & Alerting System
- Provide Project/Program management rigour to delivery of initiatives
- Provided tutoring and mentoring in Project Management methodologies, techniques, and problem solving to deputy CIO and others undertaking their MBA.
Project Manager
Landmark Australia
01.2011 - 01.2012
- Landmark is a rural agriculture retail business, with head office in Melbourne
- In a short, 3-month period, Nick was able to provide the following outcomes for Landmark;
- Business Case development for an SoE rollout (2000 seats), Novell to AD, Notes to Exchange, Citrix Branch Repeaters
- Investigation of alternative solutions (e.g
- Office365)
- Conducted a Data Centre relocation feasibility study
- Identified and implemented a number of physical site improvements within existing Data Centre, resulting in 80% load reduction on Air-conditioning plant and elimination of server outages due to heat-related issues
- Ultimately, the new owners of Landmark (Canadian-based Agrium) insisted their centralised IT model be adopted, resulting in most senior IT management at Landmark departing.
Project Manager
Dimension Data
01.2011 - 01.2012
Program Manager
Dimension Data
01.2008 - 01.2011
- Is an IT Services organisation
- Although a brief 3-month engagement, Nick was nevertheless able to deliver detailed project scoping for a number of Infrastructure projects for Oz Minerals, a client in the Mining industry
- Background: Tabcorp is a major player in Gaming, Wagering and Casinos in Australia
- Nick’s key achievements for Tabcorp Gaming Division:
- Responsible for upgrade of Gaming network infrastructure from DDN to IP network
- Identifying a working solution, testing and implementation
- This involved sourcing, evaluating and assessing a ‘black box’ solution (inexpensive option) against an IBM team working to re-engineer the Gaming system communications protocols to enable migration of the entire Gaming network from serial communications to an IP-based infrastructure
- All Gaming venues successfully migrated to new IP network, ensuring no business loss due to Telstra decommissioning of DDN network, using the ‘black box’ solution
- Alternative option costing >$25m extra avoided
- Nick’s key achievements for Tabcorp Group Technology Division:
- Successfully migrated Core Corporate systems and 5000 Wagering and Keno Venues to new IP network
- Initiated decommissioning of the legacy network, saving business upwards of $250k per month
- Completed the business case for a new SOE environment (AD2008, SCCM2007, Windows 7, Exchange 2007)
- Provided tutoring and mentoring in Project Management methodologies, techniques, and problem-solving to a number of junior and/or aspiring PMs undertaking PM Methodology Accreditation (all passed)
- Nick’s key achievements for TGS (Tabcorp Gaming Services)
- Led the planning for the Tabcorp Gaming ELT (Marketing, Legal, HR, Finance, Operations, Sales) to identify and scope tasks necessary to establish a new business arising out of the loss of the Victorian Gaming license
- Developed a ‘Stairway to Success’ phased approach model, with required outcomes from all areas at completion of each ‘Step’ on the Stairway
- Built a sustainable sale canvassing model, taking account of number of visits required per site
- Established ‘breakeven’ sales target to obtain full Board endorsement of business model
- Managed the ELT with project management rigour to ensure tasks and timelines met
- Ensured breakeven sales targets were met on time, enabling Board endorsement of new business model
- Ensured all tasks on the ‘Stairway to Success’ completed on time
- Major outcome - Tabcorp’s TGS division became the largest provider of Gaming Facilities Management services in Victoria
- Nick’s key achievements for Aitken Hill Demerger Working Group
- In December 2010, the Tabcorp Board decided to de-merge the Casinos division into a new, separate entity (initially named Echo Entertainment Group)
- Nick selected by the CIO to participate in a 5-day offsite workshop key at Aitken Hill to identify and scope the IT work required to split out Casinos from Tabcorp, whilst still maintaining essential services for those services that would take time to replicate/replace
- Workshop identified the systems that could be replicated quickly, and high-level work breakdown structure necessary to complete, costed
- Workshop further identified those systems that would take time to replicate/replace and established a ‘Technical Services Agreement’ (TSA) model for Tabcorp to continue providing such services until no longer required
- There were separate TSAs for each such service
- Workshop established costs for these TSAs, and target timelines for transition to self-management (for Echo) - i.e
- Cessation of TSA
- Summarisation of costs provided to Board as component of separation costs
- Echo Entertainment met it’s ‘Go Live’ date, and subsequently transitioned off all TSAs ahead of schedule (post my departure from Tabcorp).
Project Manager
Sensis
01.2007 - 01.2008
- Delivers Yellow & White Pages Directories and various online services
- Division of Telstra
- Nick's Key Outcomes:
- Undertook the implementation of an IPSAN-based enterprise Backup & Recovery capability based around Layer 3 IP SAN architecture
- Completed establishment of successful Proof-of-Concept, which subsequently enabled successful implementation of production version, allowing backup of all production systems.
Program Manager
Jemena, ex Alinta, Alinta
01.2005 - 01.2007
- (now Jemena) was a WA-based Utility Power Company with strong presence in Victoria
- Nick’s Key Outcomes
- Melbourne Relocations: Managed a team of 5 project managers responsible for the relocation of several Victorian Alinta offices, Data Centres, Electricity Control Centre & Call Centre upgrade into new facilities at Axxess Park (Mt Waverley), particular emphasis on IT LAN/WAN infrastructure, telephony & security
- Also relocated Asset Owners into new facility at Ricketts Road including the provision of a new Ring-Fenced IT environment
- On relocation day (‘Day 1’), support teams on each floor of new building resolved all issues, resulting in standing down of support teams at close of business on Day 1
- Perth Relocations: Managed a team of 5 project managers responsible for the relocation of several Perth Alinta sites, two Data Centres and Gas Pipeline Control Room in Perth to new facilities in Perth CBD, including creation of a “ring-fenced” physical and IT environment for DBNGP Asset Owners
- Coordinated site consolidations (IT infrastructure) across Australia following acquisition of Agility business from AGL
- Resolved major electrical issue the weekend of major move of 500 people to new Axxess Park building, avoiding significant business disruption
- With Perth relocations, involving 700 people, were able to “stand-down” the support teams at midday on Day One as no issues remained to be resolved, successfully achieving minimal business impact
- CEO commended the Project Team for the smoothest transition he had ever experienced.
Education
HND Degree - Business Studies, Major in Computer Science
Twickenham College of Technology
01.1971
Skills
- IT & Business Project & Program Management
- PMO processes / procedures / reporting
- Portfolio Management
- Stakeholder Management
- Risk & Issue Management
- Vendor Management
- Bid, Tender & Business Case Preparation
- IT & Network Infrastructure
- ITSM implementations (ServiceNow and Ivanti)
- CyberArk upgrades/migrations
- Nimsoft implementation
- Data & Analytics (ADF, Databricks, PowerBI reporting)
- Prince2
- PMBOK
- SAFe
- JIRA
- Confluence
- Waterfall Project Management
- Agile Project Management
- SAFe4 accredited
Accomplishments
- Led migration of 5000+ venues to wide-area IP networks
- Avoided ~$25m in network migration costs for a Gaming supplier
- Delivered 20+ significant projects for Fair Work Commission, including new website and ITSM system
- Implemented multiple cyber security initiatives for NAB and Fair Work Commission, achieving ACSC Essential 8 ML2
- Rescued a key government software development project
- Designed DR failover structure for Australia Post's SAP environment
Otheracademicachievements
- ISO 9002 Requirements
- DDI Year 2000 Methodology
- TEAM Program Management (Unisys)
- TEAM Project Management (Unisys)
- TEAM Process Redesign (Unisys)
- TEAM Information Planning (Unisys)
- Prince2 Methodology
- PMBOK
- Professional Communications
- Strategic Selling Skills
- Communications Technology
- Essential Consultancy Skills
- Facilitation Skills
- Financial Retail Delivery in the ‘90s
- Postal Solutions CRM Training
- SAFe Certification 2019
Hobbies and Interests
- Music & films
- Model Railway
- Rugby Union
Industries
- Telecommunications
- Government
- Banking
- Healthcare
- Utilities
- Mining
- Gaming
Certification
SAFe4
NAB Internal Award for project success
NAB were looking to update their Identity Access Management System and 3 previous project managers had failed to deliver a successful outcome. Nick was engaged and re-baselined all aspects, brought together a strong team of expert technicians and, after overcoming significant difficulties, finally delivered a successful outcome, resulting in both he and his Delivery Manager receiving an Internal Recognition Award for excellence in Project Delivery.
Timeline
Senior Delivery Services Manager
Hide and Seek Digital
04.2024 - 09.2024
Senior Project Manager
Victorian Department of Health
02.2024 - 04.2024
Senior Project Manager
Australia Post
08.2023 - 10.2023
Senior Project Manager
Victorian Department of Health, The Victorian Department of
02.2023 - 06.2023
Senior Project Manager
Fair Work Commission
09.2020 - 01.2023
Senior Project Manager
Newcrest Mining | AI/Cognitive
04.2020 - 07.2020
Business Analyst
Alinta Energy
03.2020 - 01.2020
Senior Project Manager
Versor
03.2020 - 08.2020
Senior Project Manager
City West Water | ICON Replacement
03.2020 - 06.2020
Senior Project Manager
Department of Justice
05.2019 - 12.2019
Justice
YJAS
10.2018 - 02.2019
Senior Project Manager
Telstra Wholesale, HFCIO
08.2017 - 10.2018
Senior Project Manager
Security Services
03.2017 - 06.2017
Senior Project Manager
CyberArk Upgrade
11.2016 - 07.2017
Senior Project Manager
Tivoli Upgrade, Security Services
09.2015 - 04.2017
Senior Business Consultant
Terra Firma Business Consulting, National Australia Bank
06.2015 - 02.2019
Senior Project Manager
Worksafe Victoria
06.2015 - 09.2015
Senior Project Manager
Orica
09.2014 - 05.2015
PMO Project Manager
Telstra Wholesale
01.2013 - 08.2014
Portfolio Manager
Bupa Australia
01.2012 - 01.2013
Project Manager
Landmark Australia
01.2011 - 01.2012
Project Manager
Dimension Data
01.2011 - 01.2012
Program Manager
Dimension Data
01.2008 - 01.2011
Project Manager
Sensis
01.2007 - 01.2008
Program Manager
Jemena, ex Alinta, Alinta
01.2005 - 01.2007
HND Degree - Business Studies, Major in Computer Science
Twickenham College of Technology