Nick Broad
Armstrong Creek,Australia
Summary
Dynamic Security Officer with a proven track record at Latrobe Regional Hospital, excelling in emergency response and conflict resolution. Skilled in premises patrol and relationship management, I enhance safety and foster a secure environment. Committed to superior customer service, I effectively de-escalate conflicts and ensure compliance with safety protocols.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Latrobe Regional Hospital
01.2020 - Current
- Company Overview: Dedicated Security Officer with extensive experience at Latrobe Regional Hospital, excelling in emergency response and conflict resolution. Proven ability to enhance safety through effective premises patrol and visitor tracking. Committed to superior customer service and building strong relationships, ensuring a secure environment for patients and staff alike.
- Responded to alarms and investigated disturbances.
- Manned entrance and exit posts and checked authorization for personnel and visitors.
- Answered phones and responded to inquiries at security desk.
- Checked interior offices after business hours to confirm entries were locked and secure.
- Escorted patients to X-ray and other diagnostic imaging processes.
- Responded to emergency situations, such as medical incidents or physical altercations.
- Participated in ongoing training related to safety, security, and emergency preparedness procedures.
- Defused conflicts using de-escalation and crisis management techniques.
- Dedicated Security Officer with extensive experience at Latrobe Regional Hospital, excelling in emergency response and conflict resolution. Proven ability to enhance safety through effective premises patrol and visitor tracking. Committed to superior customer service and building strong relationships, ensuring a secure environment for patients and staff alike.
Crowd Controller
National Operations Network
01.2019 - 01.2020
- Utilized conflict resolution skills to deescalate tense situations between patrons when possible.
- Kept detailed records of incidents involving ejections, disturbances, or violations of venue policies.
- Collaborated with fellow bouncers to maintain order and create positive atmosphere for guests.
- Maintained visible presence in high-traffic areas to deter potential issues or conflicts.
Education
Diploma - Science
Deakin College
Geelong, VIC01-2024
Certification 2 - Security Operations
International Security Training
Dandenong03.2019
High School -
Gippsland Grammar
Sale11.2018
Bachelor - Biomedical Sciences
Deakin University
Geelong, VICSkills
- Premises patrol
- Identification verification
- Relationship building and management
- Security guard license
- Emergency response
- Fire safety training
- Conflict resolution techniques
- Crisis management
- Superior customer service
- Problem solving
- Microsoft office
Certification
- Security license
- Working with children check
References
References available upon request.
Timeline
Security Officer
Latrobe Regional Hospital
01.2020 - Current
Crowd Controller
National Operations Network
01.2019 - 01.2020
Diploma - Science
Deakin College
Certification 2 - Security Operations
International Security Training
High School -
Gippsland Grammar
Bachelor - Biomedical Sciences
Deakin University