Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Nick Broad

Armstrong Creek,Australia

Summary

Dynamic Security Officer with a proven track record at Latrobe Regional Hospital, excelling in emergency response and conflict resolution. Skilled in premises patrol and relationship management, I enhance safety and foster a secure environment. Committed to superior customer service, I effectively de-escalate conflicts and ensure compliance with safety protocols.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Security Officer

Latrobe Regional Hospital
01.2020 - Current
  • Company Overview: Dedicated Security Officer with extensive experience at Latrobe Regional Hospital, excelling in emergency response and conflict resolution. Proven ability to enhance safety through effective premises patrol and visitor tracking. Committed to superior customer service and building strong relationships, ensuring a secure environment for patients and staff alike.
  • Responded to alarms and investigated disturbances.
  • Manned entrance and exit posts and checked authorization for personnel and visitors.
  • Answered phones and responded to inquiries at security desk.
  • Checked interior offices after business hours to confirm entries were locked and secure.
  • Escorted patients to X-ray and other diagnostic imaging processes.
  • Responded to emergency situations, such as medical incidents or physical altercations.
  • Participated in ongoing training related to safety, security, and emergency preparedness procedures.
  • Defused conflicts using de-escalation and crisis management techniques.
  • Dedicated Security Officer with extensive experience at Latrobe Regional Hospital, excelling in emergency response and conflict resolution. Proven ability to enhance safety through effective premises patrol and visitor tracking. Committed to superior customer service and building strong relationships, ensuring a secure environment for patients and staff alike.

Crowd Controller

National Operations Network
01.2019 - 01.2020
  • Utilized conflict resolution skills to deescalate tense situations between patrons when possible.
  • Kept detailed records of incidents involving ejections, disturbances, or violations of venue policies.
  • Collaborated with fellow bouncers to maintain order and create positive atmosphere for guests.
  • Maintained visible presence in high-traffic areas to deter potential issues or conflicts.

Education

Diploma - Science

Deakin College
Geelong, VIC
01-2024

Certification 2 - Security Operations

International Security Training
Dandenong
03.2019

High School -

Gippsland Grammar
Sale
11.2018

Bachelor - Biomedical Sciences

Deakin University
Geelong, VIC

Skills

  • Premises patrol
  • Identification verification
  • Relationship building and management
  • Security guard license
  • Emergency response
  • Fire safety training
  • Conflict resolution techniques
  • Crisis management
  • Superior customer service
  • Problem solving
  • Microsoft office

Certification

  • Security license
  • Working with children check

References

References available upon request.

Timeline

Security Officer

Latrobe Regional Hospital
01.2020 - Current

Crowd Controller

National Operations Network
01.2019 - 01.2020

Diploma - Science

Deakin College

Certification 2 - Security Operations

International Security Training

High School -

Gippsland Grammar

Bachelor - Biomedical Sciences

Deakin University
Nick Broad