Nick Bui
Fitzroy,VIC
Summary
Utilises deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.
Overview
4
4
years of professional experience
Work History
Election Official
Victorian Electoral Commission
11.2022 - 12.2022
- Maintained the integrity of elections by enforcing strict adherence to state regulations, guidelines, and procedures.
- Provided exceptional customer service to voters, assisting with questions or concerns about the voting process.
- Counted over 25,000 ballots to prepare official reports of election results.
- Maintained accurate voter records, verifying voter eligibility and registration status.
- Created fair, non-partisan environment to protect free choice of voters.
- Handled sensitive situations with discretion, addressing any concerns or complaints from voters professionally.
- Assisted in ballot counting and reporting processes, upholding integrity of election results.
Field Officer
Australian Bureau of Statistics
05.2021 - 09.2021
- Stayed informed about current policies and procedures related to census operations through regular training sessions and updates from supervisors.
- Ensured timely completion of assigned tasks, maintaining daily progress reports and submitting accurate documentation.
- Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
- Efficiently organised collected data, facilitating timely submission to supervisors for review and analysis.
- Adapted quickly to changing circumstances, including inclement weather and challenging neighbourhoods conditions during fieldwork.
- Utilised various technologies, such as handheld devices and mapping software, streamlining enumeration processes and improving overall efficiency.
- Provided exceptional customer service when interacting with respondents, fostering positive relationships between citizens and government agencies.
- Utilised strong communication skills for navigating language barriers and cultural differences among respondents.
- Promoted understanding of the census'' role in government funding allocation decisions, encouraging greater cooperation from community members.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
Customer Sales Assistant and Technician
ICollection Pty Limited
02.2019 - 04.2020
- Assisted customers with sales and transaction handling, ensuring an excellent in-store experience.
- Maintained up-to-date knowledge of products and services to better assist customers in their purchasing decisions.
- Managed inventory and maintained an organised store environment, reducing stock discrepancies and enhancing visual appeal.
- Conducted mobile device repairs, showcasing technical problem-solving skills.
- Carried out opening and closing duties efficiently.
- Processed cash and cards transactions accurately, maintaining a balanced register at the end of each shift.
- Utilised strong communication skills to effectively upsell relevant add-on products or services during transactions.
- Provided personalised recommendations based on customer needs to boost sales and satisfaction levels.
Education
Bachelor of Computer Science - Data Science
Swinburne University of Technology
Melbourne, VIC03-2025
Diploma of Information Technology - Information Technology
Swinburne University of Technology
Melbourne, VIC11-2018
Skills
- Time management
- Customer relationship management
- Customer engagement
- Objection handling
- Product and service sales
- Consultative sales
- Multilingual capacity
- Client needs assessment
- Brand awareness
- Cross-selling techniques
- Up-selling strategies
Languages
Vietnamese
Native or Bilingual
Timeline
Election Official
Victorian Electoral Commission
11.2022 - 12.2022
Field Officer
Australian Bureau of Statistics
05.2021 - 09.2021
Customer Sales Assistant and Technician
ICollection Pty Limited
02.2019 - 04.2020
Bachelor of Computer Science - Data Science
Swinburne University of Technology
Diploma of Information Technology - Information Technology
Swinburne University of Technology
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