Menka Menka
9 Gift Street Craigiburn,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Service Representative
Cashiers
02.2023 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Crew Member
Customer Service
03.2023 - 11.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
Education
Bachelor Of Nursing - Nursing
ACU
Skills
Customer service
Problem-solving
Time management
Team collaboration
Decision-making
Staff training
Certification
First aid and cpr, covid 19 vaccine , flu vaccine, working with children check, ndis screening check, national and international police check
Timeline
Crew Member
Customer Service
03.2023 - 11.2023
Customer Service Representative
Cashiers
02.2023 - 10.2024
First aid and cpr, covid 19 vaccine , flu vaccine, working with children check, ndis screening check, national and international police check
Nov 2024
Bachelor Of Nursing - Nursing
ACU
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