Nicholas Coulter
Prahran,VIC
Summary
Results-oriented professional with a background in customer service and hospitality, seeking a customer service position. Experienced in leadership roles, I am eager to leverage my skills and provide exceptional service in a customer-focused environment.
Overview
14
14
years of professional experience
Work History
Food and Beverage Attendant
RACV
05.2020 - Current
- Provide excellent food service, including cocktail making and wine knowledge
- Offered product samples, answered questions and helped customers find items.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conduct stocktaking and manage inventory
- Write and create cocktails for seasonal menus.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Customer Service and Sales Representative (Out of Business Hours Floor Supervisor)
Red Energy
01.2017 - 01.2020
- Facilitate electricity and gas connections for customers, consistently receiving positive feedback
- Demonstrate exceptional customer service skills and address customer objections effectively
- Manage escalated calls and ensure customer satisfaction
- Supervise workflow for the operations team
- Provide feedback and coaching for call quality improvement.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Head Chef
Workshop Specialty Coffee
01.2016 - 01.2017
- Implemented food cost and waste reduction initiatives to save money.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Collaborate with front-of-house staff to ensure a seamless dining experience.
- Oversaw and helped develop and maintain online social media presence
Assistant Manager
Healthy Habits
02.2010 - 12.2014
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Certificate IV in Mental Health - Mental Health Counseling
Swinburne University
Wantirna South, VIC01.2021
Certificate II in Wine Industry Relations -
Victorian Bar School
Melbourne, VIC01.2015
Skills
- Excellent ability to work quickly and efficiently under pressure
- Strong listening and communication skills
- Effective problem solver
- Charismatic and customer service-oriented
- Fluent in English, intermediate proficiency in Spanish and French
- Call Centre Operations
- Complaint Handling
- Data Management
- Data Entry
References
Available upon request
Timeline
Food and Beverage Attendant
RACV
05.2020 - Current
Customer Service and Sales Representative (Out of Business Hours Floor Supervisor)
Red Energy
01.2017 - 01.2020
Head Chef
Workshop Specialty Coffee
01.2016 - 01.2017
Assistant Manager
Healthy Habits
02.2010 - 12.2014
Certificate IV in Mental Health - Mental Health Counseling
Swinburne University
Certificate II in Wine Industry Relations -
Victorian Bar School
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