Nick Dangol
Mowbray,TAS
Summary
Compassionate Case Manager experienced in worker's compensation environment. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Allianz Insurance
09.2023 - Current
- Manage a diverse portfolio of claims for corporate or government clients.
- Work in partnership with internal and external stakeholders, adhering to Allianz’s service principles.
- Determine liability and perform timely assessment of treatment requests.
- Appropriately document claims decisions.
- Utilize claims management systems.
- Develop and implement claims strategies that deliver positive and sustainable outcomes.
- Meet key compliance and performance measures.
- Coach and support newer team members.
Job Coach | Placement Consultant
Max Employment
06.2022 - 09.2023
- Arranging for advertising of job vacancies, interviewing and testing of applicants, and selection of staff
- Maintaining personnel records and associated human resource information systems
- Providing advice and information to management on workplace relations policies and procedures, staff performance and disciplinary matters
- Arranging the induction of staff and providing information on conditions of service, salaries and promotional opportunities
- Receiving and recording job vacancy information from employers such as details about job description, wages and conditions of employment
- Providing information on current job vacancies in the organization to employers and job seekers
- Ensuring job seekers fulfill their mutual obligations as directed by Workforce Australia and monitoring
- Compliance with these obligations.
Dispatch Officer
Statewide Independent Wholesalers
06.2021 - 06.2022
- Established a system to monitor and track officer locations, ensuring efficient deployment during high-priority incidents.
- Maintained accurate and up-to-date records of all dispatched units, ensuring smooth handovers between shifts.
- Managed a high volume of incoming calls from both emergency responders and the public, prioritizing requests based on urgency and available resources.
- Coordinated multi-agency responses to large-scale events or emergencies, facilitating effective collaboration between various departments and organizations.
Administrative Assistant
Compass Group Australia
09.2019 - 03.2021
- Schedule and coordinate meetings, appointments, and travel arrangements for supervisors and managers
- Trained 2 freshers during a period of company to ensure attention to detail and adherence to company policy
- Provide assistance and basic advice to managers, supervisors and employees in relation to Recruitment and Human Resource issues and enquiries
- Maintain utmost discretion when dealing with sensitive topics
- Manage travel and expense reports for department team members.
Recruitment Officer
Hospoworld Resourcing
06.2018 - 08.2019
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Hired employees and initiated new hire paperwork process.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Improved overall hiring quality by partnering with department managers to develop detailed job descriptions and requirements for each role.
Human Resources Manager
Focus Fox Pty Ltd
06.2016 - 08.2018
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Education
Master's in Professional Accounting - Accounting And Finance
Kings Own Institute
Sydney, NSW01-2021
BBA - Business Administration And Management
People's Campus
Nepal01-2018
Skills
- Workers' compensation Claims
- Portfolio management
- Customer Relationship Management (CRM)
- Stakeholder communication
- Written & Verbal communication
- Conflict resolution
- Proactive
- Quick learner
- Technical Proficiency
- Analytical skill
- Empathy
- Compliance management
- Interpersonal skills
- Return to work
- Recruitment and Onboarding
Certification
- Emerging Financial Risk Management
- Excel and ChatGPT: Data Analysis Power Tips
- Generative AI: The Evolution of Thoughtful Online Search
- Leading Projects
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Professional Working
Interests
Fitness and health, reading books, watching NETFLIX documentaries, horror movies and travelling
Timeline
Case Manager
Allianz Insurance
09.2023 - Current
Job Coach | Placement Consultant
Max Employment
06.2022 - 09.2023
Dispatch Officer
Statewide Independent Wholesalers
06.2021 - 06.2022
Administrative Assistant
Compass Group Australia
09.2019 - 03.2021
Recruitment Officer
Hospoworld Resourcing
06.2018 - 08.2019
Human Resources Manager
Focus Fox Pty Ltd
06.2016 - 08.2018
Master's in Professional Accounting - Accounting And Finance
Kings Own Institute
BBA - Business Administration And Management
People's Campus
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