Summary
Overview
Work History
Skills
Timeline
Generic

Nick Dawson

West Wodonga,VIC

Summary

Having spent 30 years working on heavy diesel equipment in various roles from engine reconditioning in a small business, working for a manufacturer in cummins diesel, working on military equipment, working in the mining industry and working in agricultural/ construction and turf machinery dealership in a managerial role .

i am now looking for a new challenge working outdoors carrying out gardening, mowing or assisting in farming etc

i have good experience operating tractors, zero turn mowers, chainsaws and other small equipment and enjoy doing this.

Overview

31
31
years of professional experience

Work History

Service Manager

Cadmac Wodonga
09.2015 - 10.2023
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.

Heavy Diesel Fitter

Bis Industries
08.2013 - 09.2015
  • Improved equipment efficiency by conducting regular preventative maintenance on heavy diesel machinery.
  • Reduced downtime for repairs by swiftly diagnosing and troubleshooting mechanical issues in heavy diesel equipment.
  • Enhanced safety standards through meticulous inspections of heavy diesel machines, identifying potential hazards and addressing them promptly.
  • Collaborated with team members to complete large-scale projects on time and within budget constraints, utilizing expertise in heavy diesel mechanics.
  • Increased productivity by ensuring proper operation of hydraulic systems, engines, and transmissions in heavy diesel equipment.
  • Maintained accurate records of all performed service work, contributing to a well-organized workshop environment that prioritized efficiency and quality control.
  • Contributed positively to overall team morale, fostering an atmosphere of collaboration and mutual support among colleagues working with heavy diesel machinery.
  • Demonstrated commitment to safety protocols during daily operations, resulting in consistently low accident rates within the workshop environment.
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Removed components and completed repairs or installed new replacements.
  • Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
  • Inspected [Vehicles] for repair and maintenance needs.
  • Assessed engines to inform preventive maintenance work.
  • Diagnosed mechanical problems for repair or replacement.
  • Serviced and maintained engines by performing regular oil and filter changes.
  • Performed preventive maintenance on diesel engines, preventing malfunctions.
  • Changed faulty or damaged fuel injectors, air filters and spark plugs in diesel engines.
  • Replaced and repaired fuel injection systems for diesel engines in buses and trucks.
  • Executed tune-ups on diesel engines by adjusting valves and setting engine timing.

Heavy Diesel Fitter

Gulf Group/ Transport
01.2007 - 08.2013
  • servicing and repairs to road trains and underground road trains
  • engine rebuilds in chassis
  • servicing and repairs to plant equipment such as wheel loaders and excavators, screening equipment, graders, light towers etc
  • field service and break downs on and off minesite
  • underground break downs on underground road trains
  • welding repairs to trailer bins, loader buckets etc
  • diagnosis and repair of electrical issues
  • diagnosis and repair of hydraulic issues
  • assembly and installation of hydraulic hoses
  • operation of service truck fueling machinery and lubricating

Diesel Mechanic

Tenix Defence
10.2004 - 12.2006
  • Enhanced engine performance by conducting regular maintenance and repairs on diesel engines.
  • carried out servicing and repairs to power packs for leopard tanks
  • strip down / inspect components on leopard tank mtu V10 diesel engines
  • rebuild mtu V10 diesel engines for leopard tanks
  • reconditioning of mtu V10 sub assemblies such as superchargers, oil pumps, fuel pumps, supercharger gearboxes etc
  • rebuilding mercedes 6 cylinder diesels for army unimogs
  • rebuilding mack 6 cylinder diesels for army mack trucks
  • operation of engine dyno facility

Heavy Duty Diesel Mechanic

Cummins Diesel
04.1998 - 10.2004
  • Enhanced equipment reliability by performing comprehensive diagnostics and repairs on cummins heavy-duty diesel engines.
  • Reduced downtime for fleet vehicles by providing efficient maintenance services and troubleshooting mechanical issues.
  • Improved fuel efficiency for clients'' fleets through expert tuning, calibration, and optimization of engine performance.
  • carried out after hours breakdown diagnosis and repairs
  • carried out engine block machining onsite such as re sizing counterbores, installing wear sleeves to upper and lower counterbores
  • carried out in chassis and out of chassis engine rebuilds

Heavy Duty Diesel Engine Reconditioner/Diesel Mechanic

Gerry Bajema Pty Ltd
01.1993 - 03.1998
  • Enhanced engine performance by conducting regular maintenance and repairs on diesel engines.
  • strip down of engines and cleaning of components
  • reconditioning cylinder heads
  • reconditioning engine blocks
  • reconditioning conrods
  • crank linishing
  • measurement of all engine components
  • crack testing and repair
  • engine assembly

Skills

*good mechanical skills and experience

*experience managing staff and all of the challenges that come with this

*work well in a team situation, also work well by myself

*very reliable self motivated employee

*always willing to go the extra mile

*experience operating trucks, tractors, ride on mowers, small engine equipments etc

Timeline

Service Manager

Cadmac Wodonga
09.2015 - 10.2023

Heavy Diesel Fitter

Bis Industries
08.2013 - 09.2015

Heavy Diesel Fitter

Gulf Group/ Transport
01.2007 - 08.2013

Diesel Mechanic

Tenix Defence
10.2004 - 12.2006

Heavy Duty Diesel Mechanic

Cummins Diesel
04.1998 - 10.2004

Heavy Duty Diesel Engine Reconditioner/Diesel Mechanic

Gerry Bajema Pty Ltd
01.1993 - 03.1998

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Nick Dawson