NICK FAIELLO
Lightsview,Australia
Summary
Dynamic Business Development Manager with a proven track record at Menulog, excelling in lead generation and relationship management. Achieved the highest sales in Australia, leveraging effective communication and analytical thinking to exceed targets. Passionate about driving growth and implementing creative solutions to enhance client satisfaction and business success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Business Development Manager
Menulog
08.2020 - 12.2024
- Primary goal is to utilise sales tools provided, as well as self-lead generation to bring food service, convenience, grocery & retail businesses on to the Menulog platform.
- With my extensive hospitality knowledge and FMCG experience and industry contacts, I was able to better understand and form meaningful connections with business owners, earning trust amongst them & forming lasting business relationships.
- Have successfully met & exceeded monthly sales targets and have been attributed by my superiors as being responsible for the success of Menulog in SA.
- Cold calling min 20 per day
- Develop & implement strategies to drive business growth
- Building & maintaining relationships with new & existing customers
- Training & development of other staff members
- Maintain Sales force CRM
- Attend weekly & monthly sales meetings
- Highest number of Sales in Australia
- Consistently met & exceeded sales targets & KPI's
- Key account manager for X Convenience sites in SA & WA Barnacle Bills & Ban Ban restaurants
- Secured key accounts of Subway, Boost Juice, Pasta Go Go, Coffee Clubs & Elite Supplements
Business Development Manager
TheFork, A Tripadvisor Company
08.2019 - 08.2020
- Lead generation as well as initiatives that increase sales effectiveness and efficiency.
- Responsible for increasing sales revenue & brand awareness in SA, through new restaurant signings to The Forks Electronic Reservation Book and other products.
Business Development Manager
Unique Lines Australia
02.2017 - 08.2019
- Identifying sales leads, sourcing new business and presentation of product range.
- Account management and building of good working relationship with new and existing customers in FMCG industry.
- Researching new products and opportunities
- Managing and retaining relationships with customers
- Increasing client base
- Identifying and mapping business strengths and customer needs
- Researching industry trends both locally and overseas
- Creation, design and implementation of new brand
- Increased new customers by 35%
- Secured sole distribution rights for two products, one locally and the other from overseas
Director/Owner
Gusto Ristorante
09.2003 - 02.2017
- Responsible for the everyday operation of the restaurant including, training and supervision of more than 20 employees, stock control and ordering, developing and implementing procedures and monitoring them, liaising with customers, suppliers, government industry personnel and staff and ensuring highest level of customer satisfaction.
- Supervision of dining room and kitchen employees
- Staff rosters and schedules
- Payroll and Human Resource Management
- Staff training and development
Business Development Manager
The Observatory Function Centre
03.2001 - 08.2003
- Primary focus was acquisition of new business and growing existing relationships.
- Responsible for sales and execution of all client functions to ensure maximum profitability and customer satisfaction.
- Contacting prospective clients through a combination of social media, networking events and cold calling
- Monitoring competitor activity, market conditions and trends
- Managing and coordinating all sales activity through to operational level to ensure all functions and events delivered to the required level of customer satisfaction and profitability
- Design and development of new sales kits
- Developed and implemented new Sales and Marketing Plan and Business Continuity Plan
Education
HLTAID003 -
CBD College
03.2019
Bachelor of Business - Tourism and Hospitality
University of South Australia
12.1999
Bachelor of Business - Hotel Management
University of South Australia
12.1999
Swiss Hotel Association Diploma - International Hotel Management
International College of Hotel Management
12.1998
Le Cordon Bleu Diploma - Culinary Arts
International College of Hotel Management
12.1998
South Australian Certificate of education -
Rostrevor College
12.1994
Skills
- Leadership and management
- Effective communication
- Financial analysis
- Sales and marketing
- Budget management
- Analytical thinking
- Problem solving
- Expense control
- Goal orientation
- Project coordination
- Creative solutions
- Work ethic
- Microsoft Office proficiency
- MYOB expertise
- CRM software proficiency
- Lead generation
- Negotiation tactics
- Relationship management
Hobbies and Interests
- Spending time with my children
- Cooking
- Travelling and exploring different cultures
- Reading
References
- Kirst Mallia, Team Leader WA/SA/QLD, Menulog, 0431 556 409, kirst.mallia@justeattakeaway.com
- Carmine Iommazzo, General Manager, Westin Anaheim Resort, 808-478-1020, ciommazzo@wincomeusa.com
- Kristian Livolsi, Business Growth Mindset, 0458 226 700
Awards
- Silver medal for academic achievement on completion of Swiss Hotel Association Diploma of International Hotel Management
- Restaurant and catering SA – Awards for Excellence Finalist 2004, 2005, 2006 and 2007
- Increased annual turnover and net profit every year from year 1 to year 13
- Planned, organised and project managed two major renovations from beginning until completion
- Linguine Granchio ‘Crab Pasta' named in The Advertiser top 20 dishes of all time in South Australia 2010
Certification
- Full C-class driver's license
- Provide First Aid - HLTAID003
Languages
English
Native/ Bilingual
Italian
Professional
References
References available upon request.
Timeline
Business Development Manager
Menulog
08.2020 - 12.2024
Business Development Manager
TheFork, A Tripadvisor Company
08.2019 - 08.2020
Business Development Manager
Unique Lines Australia
02.2017 - 08.2019
Director/Owner
Gusto Ristorante
09.2003 - 02.2017
Business Development Manager
The Observatory Function Centre
03.2001 - 08.2003
HLTAID003 -
CBD College
Bachelor of Business - Tourism and Hospitality
University of South Australia
Bachelor of Business - Hotel Management
University of South Australia
Swiss Hotel Association Diploma - International Hotel Management
International College of Hotel Management
Le Cordon Bleu Diploma - Culinary Arts
International College of Hotel Management
South Australian Certificate of education -
Rostrevor College
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