Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nick Finlay

Howrah,TAS

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

17
17
years of professional experience

Work History

Manager Service Delivery

MyState
Hobart, Tasmania
06.2011 - Current
  • Performed regular maintenance tasks such as patching, upgrades, creating backups.
  • Analyzed user feedbacks and identified areas where further improvement could be done in order to enhance user experience.
  • Maintained records of changes made to the system configuration and documented all procedures used in configuring the system.
  • Collaborated with other teams such as DevOps, IT Security and Network Operations to ensure proper functioning of applications running on the ServiceNow platform.
  • Negotiated contracts with vendors to ensure cost-effectiveness of services provided.
  • Conducted regular reviews of ITIL policies and standards to ensure compliance with current industry best practices.
  • Ensured that all staff are aware of their responsibilities when it comes to managing services according to ITIL principles.
  • Documented operational procedures for managing storage systems in accordance with ITIL best practices.

Network Systems Engineer

Tasmanian Perpetual Trustees
Hobart, Tasmania
11.2007 - 07.2011
  • Configured and maintained LAN and WAN networks, routers, switches, firewalls, and wireless access points.
  • Installed new hardware components including servers, workstations, storage devices, and networking equipment.
  • Assisted in the development of disaster recovery plans in case of system outages or data loss events.
  • Troubleshot complex technical problems related to server applications and hardware failures.
  • Provided technical support for users experiencing network-related issues.

Education

The Friends School
Hobart
12-2020

Bachelor of Technology (Information Systems) - Technology

Swinburne University of Technology
Melbourne
03-2010

Skills

  • Contract Management
  • Staff Management
  • Complex Problem-Solving
  • Financial Management
  • Operations Management
  • Workforce Management

Timeline

Manager Service Delivery

MyState
06.2011 - Current

Network Systems Engineer

Tasmanian Perpetual Trustees
11.2007 - 07.2011

The Friends School

Bachelor of Technology (Information Systems) - Technology

Swinburne University of Technology

Similar Profiles

CREATE PROFILE
Nick Finlay