Nick Flanagan
Worongary,QLD
Summary
Customer service representative with extensive industry experience and a strong track record in client relationship management. Proven ability to handle high volumes of inbound calls while maintaining customer satisfaction. Proficient in CRM systems, with exceptional active listening and multitasking skills. Committed to contributing to organizational success through effective communication and partnership cultivation.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Course Adviser
Australian Institute of Business
11.2024 - Current
- Managed high-volume inbound internet inquiries with a focus on client relationship management.
- Delivered tailored MBA course advice using a consultative approach, enhancing client outcomes.
- Utilized Salesforce CRM to maintain accurate and compliant client records, ensuring seamless experiences.
Design Consultant
Wide Span Sheds
04.2019 - 10.2024
- Conducted national internet and phone sales, demonstrating strong communication skills and attention to detail.
- Managed CRM systems to meet KPIs in a commission-based role, showcasing initiative and commitment to professional standards.
- Designed steel portal frame buildings, collaborating with internal teams for holistic support.
Finance and Insurance Group Relief Business Manager
Frizelle Sunshine Automotive
10.2015 - 03.2019
- Managed client relationships directly with sales consultants, clients, and lenders to achieve financial objectives.
- Originated and processed customer loan proposals, maintaining professional interactions and resolving queries efficiently.
- Collaborated with internal teams to deliver comprehensive financial support and ensure timely rate reviews.
Business Manager
Llewellyn Hyundai
10.2014 - 10.2015
- Accredited with major finance institutions, providing structured support for client financial strategies.
- Held accountability for client progress in automotive finance, ensuring compliance and ethical standards.
Automotive Business Manager
Huebner Motors Toyota and Mazda Beaudesert
11.2013 - 10.2014
- Implemented menu options selling process to enhance client outcomes and increase sales.
- Introduced additional lenders to maximize finance opportunities, demonstrating adaptability and initiative.
Automotive Business Manager
AHG Zupps Holden and Nissan Beaudesert
08.2009 - 08.2013
- Managed the sale of finance and insurance products, maintaining accurate client records for compliance.
- Assisted in negotiation and closing of vehicle sales, ensuring a seamless experience for clients.
Automotive Business Manager
Surfers City Holden Dealership
09.2006 - 08.2009
- Commenced as Junior Business Manager, progressing to manage client relationships effectively.
- Accredited Capital Finance and Business Manager, authorized representative of Allianz Insurance.
Vehicle Sales Person
Von Bibra Group
11.2002 - 09.2006
- Developed strong rapport building skills as a trainee motor vehicle salesperson, achieving multiple sales awards.
- Responsible for negotiation, sale, and delivery of vehicles, demonstrating high ethical standards in sales processes.
Education
Completed High School (Year 12) -
Marist College Ashgrove
01.1992
Skills
- Client relationship management
- Consultative sales
- Financial services expertise
- Communication skills
- CRM proficiency
- Attention to detail
- Organizational skills
- Proactive initiative
- Professional standards adherence
- Compliance oversight
Certification
FSRA Tier 2 accreditted
References
References available upon request.
Timeline
Course Adviser
Australian Institute of Business
11.2024 - Current
Design Consultant
Wide Span Sheds
04.2019 - 10.2024
Finance and Insurance Group Relief Business Manager
Frizelle Sunshine Automotive
10.2015 - 03.2019
Business Manager
Llewellyn Hyundai
10.2014 - 10.2015
Automotive Business Manager
Huebner Motors Toyota and Mazda Beaudesert
11.2013 - 10.2014
Automotive Business Manager
AHG Zupps Holden and Nissan Beaudesert
08.2009 - 08.2013
Automotive Business Manager
Surfers City Holden Dealership
09.2006 - 08.2009
Vehicle Sales Person
Von Bibra Group
11.2002 - 09.2006
Completed High School (Year 12) -
Marist College Ashgrove