Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Nick Hadland

Nick Hadland

Burpengary,QLD

Summary

Dynamic Quality Assurance Supervisor at Telstra with expertise in quality inspection and HS&E auditing. Proven track record in training and mentoring team members to enhance compliance and operational efficiency. Adept at problem-solving and implementing corrective actions, ensuring adherence to industry standards while fostering a culture of continuous improvement.

Overview

28
28
years of professional experience

Work History

Quality and HS&E Assurance Specialist

Telstra
08.2013 - Current
  • Collaborated with contractors to ensure compliance with quality standards.
  • Document inspection results using internal systems
  • Engaged in problem-solving discussions to address quality-related issues effectively.
  • Educated contractors and employees on specific QA standards and confirmed maintenance of standards.
  • Conducted comprehensive quality and HS&E audits to ensure compliance with industry standards and regulations.
  • Collaborated with contract representative teams to implement corrective actions for non-conformance's.
  • Trained staff on quality and HS&E control procedures and best practices to enhance operational efficiency.
  • Maintained a strong understanding of Telstra and manufactures standards to ensured company compliance through regular audits.
  • Trained new Auditors on best practices, increasing their proficiency in performing audits effectively.
  • Applied coaching techniques and tools to support key stakeholders in improving performance.
  • Meet productivity goals while maintaining a high standard of quality
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

Telecommunications Technician

Telstra
08.2004 - 08.2013
  • Installed and configured telecommunications equipment for Residential and Business customers
  • Diagnosing and restoring service outages to customers within designated time frames
  • Adapting to changes in technology and services in a rapidly evolving market
  • Managed inventory of telecommunication components and consumables to ensure adequate supply was available for future jobs
  • Interacting with all diversities within the community to achieve desired outcome for all
  • Maintaining productivity levels and expectations set by management
  • Training and mentoring of new starters helping them to understand and enjoy the business
  • Maintaining productivity targets while producing a very high quality of work

Telecommunications Trainee

Electro Group
05.2002 - 08.2004
  • Learning all aspects of the Telecommunications sector
  • Paired up with full time employees to better understand day to day activities
  • Attend TAFE to complete mandatory modules in order to gain a CERT 2 and CERT 3 in Telecommunications
  • Gain experience be able to perform expected activities solo

Storeman

P&O Trans Australia
04.1998 - 05.2002
  • Unloading of Cotton bales from trucks using forklift
  • Loading of shipping containers for export and domestic markets
  • Office and Administrative duties
  • leasing by phone with shipping companies to acquire correct documentation for shipping

Cold Storage Store Man

Davids Distribution
01.1998 - 04.1998
  • Order picking in Chiller and Freezer rooms
  • Administration task
  • Shift work various rosters

Cold Storage Order Picker

Fridgemobile Cold Storage
09.1997 - 01.1998
  • Order picking in Freezer and chiller rooms
  • administrative duties
  • Taking part in stocktake

Storeman

P&O Trans Australia
03.1997 - 09.1997
  • Clerical and warehouse duties
  • Stocktaking
  • General duties

Education

Certificate 3 in Telecommunications -

SouthBank Institute of TAFE
09-2004

Year 12 Senior Certificate -

Alexandra Hills State High School
Alexandra Hills, QLD
11-1996

Skills

  • Quality inspection
  • HS&E auditing
  • Training and mentoring
  • Great team worker
  • Attention to detail
  • Ability to work under pressure
  • Ability to work solo or in groups
  • Problem-solving skills
  • Risk management
  • Strong work ethic

Interests

  • Camping
  • Motorbike riding
  • Exercising
  • All outdoor activities
  • Spending quality time with my family

Timeline

Quality and HS&E Assurance Specialist

Telstra
08.2013 - Current

Telecommunications Technician

Telstra
08.2004 - 08.2013

Telecommunications Trainee

Electro Group
05.2002 - 08.2004

Storeman

P&O Trans Australia
04.1998 - 05.2002

Cold Storage Store Man

Davids Distribution
01.1998 - 04.1998

Cold Storage Order Picker

Fridgemobile Cold Storage
09.1997 - 01.1998

Storeman

P&O Trans Australia
03.1997 - 09.1997

Certificate 3 in Telecommunications -

SouthBank Institute of TAFE

Year 12 Senior Certificate -

Alexandra Hills State High School

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Nick Hadland