Nick Halyday
Ipswich,Queensland
Summary
Results-driven Operations Manager with extensive experience in retail management and logistics. Proven success in leading teams, optimizing workflows, and upholding safety standards. Currently overseeing crematorium operations and grounds maintenance, ensuring high presentation and respectful care of deceased remains. Skilled in problem-solving, decision-making, and managing competing priorities while delivering exceptional service.
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Operations Manager
InvoCare
10.2025 - Current
- Outlined primary duties:
- Oversee and coordinate daily crematorium operations to ensure efficient, professional and respectful service delivery.
- Oversee the respectful handling, care and placement of deceased remains in their designated final resting places.
- Monitored daily operational requirements, addressing issues to ensure smooth and effective operations.
- Support compliance with workplace health and safety requirements and established operational procedures.
- Coordinated daily activities and workload of grounds team to meet maintenance and presentation standards.
- Organised and prioritised tasks to complete operational responsibilities efficiently and to required standards.
- Ensured safe and compliant cremation processes.
Availability Leader
BIG W
08.2022 - 10.2025
- Outlined primary duties
- Maintained accurate stock levels across multiple departments through regular inventory checks and weekly cycle counts, ensuring optimal product availability.
- Identified and investigated stock discrepancies to enhance inventory accuracy, directly supporting product availability.
- Maintained accurate stock levels across multiple departments through regular inventory checks and weekly cycle counts.
- Coordinated the receiving and dispatching of stock to support efficient store operations.
- Coordinated stock movement and replenishment to uphold product availability and presentation standards across departments.
- Supported team members with daily priorities, operational requirements and problem-solving.
Night Manager
BIG W
06.2016 - 07.2022
- Outlined primary duties and tasks.
- Led daily team meetings to communicate priorities, allocate tasks, and organize workload for optimal performance.
- Coordinated stock replenishment and operational duties among team members to meet strict timelines.
- Coordinated team members to ensure stock replenishment and operational duties were completed within required timeframes.
- Monitored workflow and adjusted priorities to ensure operational requirements were met.
- Made decisions regarding the placement and allocation of incoming stock to support efficient replenishment and storage.
- Oversaw the organisation and storage of excess stock within back-of-house areas.
- Managed end-of-day security procedures, including securing cash in the safe after business hours.
- Directed team members to enhance productivity and ensure accountability in daily operations.
Assistant Night Manager
BIG W
05.2011 - 06.2016
- Outlined primary duties performed in the role.
- Coordinated daily workloads with Night Manager to streamline operations.
- Assisted with the allocation of tasks and monitoring of team productivity.
- Facilitated stock replenishment for team members to maintain full shelves.
- Organized and coordinated stock deliveries for efficient distribution. the receiving and splitting of stock deliveries for distribution throughout the store.
- Organized and packed excess stock for safe storage. away excess stock to ensure safe and efficient storage.
- Operated a walkie stacker to access pallets stored in warehouse racking.
- Resolved operational issues to ensure timely completion of tasks.
Store Team Member
BIG W
11.2007 - 05.2011
- Outlined primary duties for the role.
- Ensured high standards of store presentation and merchandising to enhance customer experience.
- Replenished shelves and organized product displays for optimal visibility and accessibility.
- Replenished shelves and ensured products were displayed neatly and correctly.
- Provided friendly, helpful service to assist customers with enquiries and improve satisfaction.
- Maintained clean, tidy and organised work areas.
Education
High School Certificate -
Bundamba State Secondary College
Bundamba , Qld 02.2004 - 01.2008
Skills
- Operations and facilities management
- Workplace health and safety compliance
- Warehouse and logistics operations
- Stock control, inventory management and cycle counting
- Receiving, dispatching and processing deliveries
- Daily workload planning and task allocation
- Team leadership, supervision and coordination
- Staff training, support and development
- Problem-solving and operational decision-making
- Cash handling, security procedures and store closure
- Electric pallet jack and walkie stacker operation
- Customer service and stakeholder communication
Additional Information
Extensive experience progressing through multiple levels of retail leadership and management., Experience undertaking Store Manager relief responsibilities., Practical experience with stock handling equipment, including electric pallet jacks and walkie stackers., Strong understanding of safe work practices, operational procedures and team coordination., References available upon request.
Phone
0435861499
Personal Information
Title: Operations Manager
Timeline
Operations Manager
InvoCare
10.2025 - Current
Availability Leader
BIG W
08.2022 - 10.2025
Night Manager
BIG W
06.2016 - 07.2022
Assistant Night Manager
BIG W
05.2011 - 06.2016
Store Team Member
BIG W
11.2007 - 05.2011
High School Certificate -
Bundamba State Secondary College
02.2004 - 01.2008