Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Nick Hughes

Carina,QLD

Summary

I am a confident and outgoing university student, with a strong passion for delivering excellent customer service and maximising customer satisfaction, and ensuring the retention of a repeat customer base. I am currently in the second year of a Law and Property Economics course at QUT, and aspire to work in property development.

Overview

3
3
years of professional experience

Work History

Suit Sales Stylist

Van Heusen And Calvin Klein Suiting
09.2022 - Current
  • Consistent demonstration of problem solving and sales excellence through the styling of formalwear garments, ensuring attention to detail with colour pallettes, and accessory style.
  • Management of a section and strong independence, through being the sole worker for this section within the department store for upwards of 6 months, ensuring strong presentation and customer service for the duration of this period
  • Excellence in fulfilling KPI's, as per NPS surverys I have a 100% customer satisfaction rating for 2024, far exceed the $ per transaction KPI, and my store consistently performs in the top 3 stores nationally

Retail Sales Assistant

Oakley Sunglasses
09.2021 - 04.2024
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Maintained high standards of sales and customer service, with experience working toward high NPS and internal KPI scores.

Food Service Worker

The Yiros Shop
05.2022 - 11.2022
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Trained new team members efficiently, and conducted job interviews, assessing candidate's aptitude to food service and their attitude
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.

Education

Double Degree of Law And Property Economics -

Queensland University of Technology
Brisbane, QLD
06.2028

Skills

  • Autonomy and manageability, I am often the sole worker for the section on 3 our of 4 weekly shifts, and self-sufficiently maintain presentation and sales standards in the absence of a manager on site
  • Friendliness and attitude, I am confident and well spoken, with a passion for building relationships with clients and leaving a lasting positive connection
  • Building a repeat client base and delivering outstanding service
  • Maximising UPT through suggestive sales techniques

Hobbies

Football: I currently play in a 6-a-side tournament, with a history of playing high division football, with the experience of having trained at English Premier League teams' academies, such as at Chelsea, Manchester United and Liverpool.


Languages

Spanish
Professional Working

Timeline

Suit Sales Stylist

Van Heusen And Calvin Klein Suiting
09.2022 - Current

Food Service Worker

The Yiros Shop
05.2022 - 11.2022

Retail Sales Assistant

Oakley Sunglasses
09.2021 - 04.2024

Double Degree of Law And Property Economics -

Queensland University of Technology

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Nick Hughes