Nick Jones
Wanneroo,WA
Summary
Dynamic leader with a proven track record at Ramsay Health Care, enhancing team productivity and customer satisfaction through effective staff management and problem-solving. Skilled in training and mentoring, with a keen focus on patient safety and process improvement. Demonstrates exceptional computer literacy and a goal-oriented approach, ensuring operational excellence without compromising quality.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work History
Patient Transport Supervisor
Ramsay Health Care
01.2000 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Training Patient Transport staff
- Reviewing procedures and processes for improvement.
- Analyzing Carps data to identify inefficiencies requiring action
Education
Certificate in Laboratory Practices -
Carine TAFE
Carine, Western Australia10.1987
High School Diploma -
Craigie SHS
Western Australia11.1985
Certificate II + III Health Care -
Joondalup TAFE
Joondalup 01.2013 - 05.2014
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Personally driven
- Pro-active in Patient Safety
- Computer literacy
- Excellent problem-solving skills
Timeline
Certificate II + III Health Care -
Joondalup TAFE
01.2013 - 05.2014
Patient Transport Supervisor
Ramsay Health Care
01.2000 - Current
Certificate in Laboratory Practices -
Carine TAFE
High School Diploma -
Craigie SHS
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