Summary
Overview
Work History
Skills
Timeline
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Nick Kiaos

Paddington

Summary

Results-driven and career-focused Business Development Manager with a strong emphasis on customer service, client loyalty, and high-margin sales. Adept at building and maintaining long-term relationships, identifying new market opportunities, and implementing strategic sales initiatives to drive revenue growth. Thrives under pressure while meeting and exceeding sales targets, with extensive knowledge of demand and supply factors within the dairy industry. Skilled in risk management strategies to mitigate cost fluctuations and ensure profitability.

Overview

15
15
years of professional experience

Work History

Business Development Manager

Reliable Distributors
09.2022 - Current
  • Manage and retain strong relationships with existing clients to drive customer loyalty
  • Identify and develop new market opportunities to increase sales and expand business reach
  • Analyze customer needs and align them with business strengths to create value-driven solutions
  • Contact potential clients to establish new business relationships and grow the customer base
  • Maintain an in-depth understanding of the company’s products and value proposition
  • Stay updated on local and international industry trends to inform business strategies
  • Report on sales success, areas for improvement, and performance metrics
  • Assess cost structures and implement strategies to achieve cost savings and maintain profitability
  • Train and mentor team members to enhance their skills and performance
  • Achieved a record-high margin of 20%, the highest in the company’s history
  • Received a glowing letter of recommendation after growing an account from $700 per week to $4,000 in just six weeks
  • Assisted in shaping a menu and implemented cost-effective measures to optimize produce utilization and reduce waste
  • Started with no portfolio and successfully built a client book generating a turnover of $128,000 per week
  • Surpassed annual sales of $20 million while maintaining a margin of 15%+ within a five-year timeframe
  • Successfully visited and onboarded a minimum of 10 new accounts per week while managing existing relationships
  • Implemented risk management strategies that minimized cost fluctuations and enhanced profit margins

State Manager

Procal Dairies
04.2016 - 08.2022
  • Increased customer satisfaction levels by implementing targeted service improvement programs.
  • Managed a team of sales representatives, providing guidance and support for their professional growth.
  • Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
  • Boosted sales through successful marketing and service optimization strategies.
  • Supported the successful launch of new products by coordinating marketing campaigns and promotional events across the region.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Partnered with senior staff to develop annual and quarter plans and budgets.
  • Managed and guided staff through daily and special project work.
  • Negotiated contracts and commercial agreements with favourable terms.
  • Developed strong relationships with key clients, leading to increased revenue and market share.
  • Increased overall sales by implementing strategic marketing plans and optimizing regional resources.
  • Achieved operational efficiency through effective budget management and resource allocation.
  • Expanded the client base through targeted outreach efforts, securing new contracts and partnerships.
  • Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organisation.
  • Maintained open lines of communication with all stakeholders, ensuring alignment on goals and expectations throughout the organisation.

Sales Representative

Procal Dairies
04.2010 - 04.2016
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Identified and tapped into new markets, significantly expanding customer base.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Provided feedback from customers to product development team, influencing future product enhancements.

Skills

  • Proficiency in sales database systems
  • Microsoft Office Suite
  • CRM tools
  • In-depth product knowledge
  • Excellent communication skills
  • Attention to detail
  • Self-motivated
  • Team collaboration
  • Adaptable sales approach
  • Engaging decision-makers
  • Customer service
  • Flexibility with working hours

Timeline

Business Development Manager

Reliable Distributors
09.2022 - Current

State Manager

Procal Dairies
04.2016 - 08.2022

Sales Representative

Procal Dairies
04.2010 - 04.2016

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Nick Kiaos