Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Nick Lemke

Melbourne,VIC

Summary

Young, enthusiastic, and motivated individual with various customer service, administration, hospitality, and supervisory skills and experience across several areas. Comfortable with the responsibilities of supervising staff and ensuring that best practices are achieved and maintained. Passionate about delivering exceptional customer service and believes it is crucial for success. Eager to develop a career further and work in a dynamic and committed organisation where current skill sets can be enhanced. Although the focus has been on developing hospitality skills and experience, exposure to various administrative and operational work has also been gained, which can be pursued. Comfortable with responsibilities that involve supervising staff and ensuring processes and best practices are achieved and maintained. Keen to develop a career path further and work in a dynamic and committed organisation. Willing to learn new skills and further develop and enhance current skill set. Passionate about providing the highest level of customer service in what I do and believes this is the basis for achieving success. While the focus has been on developing hospitality and related skills and experience, extensive exposure to broad-ranging administrative and operational work has also been gained, which can also be pursued.

Overview

11
11
years of professional experience

Work History

Front Office Attendant

Crown Metropol
11.2022 - Current
  • Greeted guests upon arrival and facilitated efficient check-in/check-out procedures.
  • High knowledge of 'Opera' software
  • Managed phone calls, emails, and messages to promptly handle reservations, inquiries, and requests.
  • Processed various forms of payment, ensuring accuracy and adherence to financial procedures.
  • Provided detailed information about hotel amenities, services, and local attractions to enhance guest experience.
  • Addressed guest complaints and issues promptly, ensuring resolution and guest satisfaction.
  • Coordinated with other hotel departments, including housekeeping, maintenance, and reservations, to ensure seamless operations.
  • Managed reservations and room assignments with a focus on accuracy and efficiency.
  • Demonstrated excellent problem-solving skills when addressing unexpected situations such as overbookings or reservation errors.
  • Maintained cleanliness and organisation of front desk area by hotel standards.
  • Upheld hotel policies and procedures, including safety and security protocols.
  • Delivered exceptional customer service to create positive guest experience and foster guest loyalty.
  • Trained new team members on front office procedures, ensuring consistency in service delivery across shifts.

Supervisor/Customer Service/Hospitality/Administration

Virgin Business Lounge
06.2022 - 10.2022
  • Supervised daily operations of the Virgin Business Lounge, ensuring exceptional customer service and hospitality standards.
  • Provided leadership and guidance to lounge staff, including training, scheduling, and performance management.
  • Managed customer inquiries, requests, and complaints, resolving issues promptly to maintain guest satisfaction.
  • Coordinated administrative tasks, such as rostering, inventory management, and reporting, to support smooth lounge operations.
  • Maintained a welcoming and professional atmosphere within the lounge, ensuring cleanliness, organization, and adherence to safety protocols.
  • Collaborated with airline partners and airport authorities to optimize guest experiences and streamline operations.
  • Upheld company policies and procedures, including compliance with aviation regulations and security measures.

Cafe Worker

OuterSquare Café
05.2021 - 06.2022
  • Busy, upmarket café in high-traffic precinct—responsible for all levels of café operations, including functions
  • Low-level management roles were also performed during this time, including running the café when the manager was absent.
  • Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.

Waiter

Embassy XO Restaurant
03.2021 - 04.2021
  • Well-known local restaurant – responsible for high-level customer service and waiting
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Hospitality All Rounder at Golf Club

Peninsula Kingwood Golf Club
01.2020 - 02.2021
  • Well-known and prestigious Melbourne Golf Club – high-level bar and catering service required for members and guests, which included a broad range of customer relations and general bar operations
  • Demonstrated versatility by performing various roles including waiter, barista, and assisting with function set-ups at Peninsula Kingswood Golf Club.
  • Provided attentive and friendly service to members and guests in a dynamic environment, ensuring a positive experience during their visit.
  • Welcomed guests warmly upon arrival, assisted with seating arrangements, and took orders accurately and efficiently.
  • Prepared and served a variety of beverages, including coffee, tea, and specialty drinks, maintaining high standards of presentation and taste.
  • Demonstrated proficiency in operating espresso machines and other coffee-making equipment to deliver quality beverages consistently.
  • Assisted with the setup and breakdown of functions and events, including arranging tables, chairs, and decorations, to ensure smooth execution.
  • Collaborated with kitchen and bar staff to coordinate food and beverage service, ensuring timely delivery and guest satisfaction.
  • Managed cash transactions and processed payments accurately, utilizing POS systems and maintaining accountability for cash handling.


Cashier

Ritchie’s IGA
01.2017 - 01.2020
  • Leading large local supermarket - as supervisor, responsible for critical operations, roster and staff management, cashier control and customer service
  • Managed cashier duties efficiently, processing customer transactions accurately and providing friendly customer service.
  • Supervised cashier team, including training new staff, scheduling shifts, and monitoring performance to ensure productivity and adherence to company policies.
  • Handled customer inquiries, resolved complaints, and addressed any issues promptly to maintain customer satisfaction.
  • Managed cash register operations, including opening and closing procedures, balancing cash drawers, and performing end-of-day reconciliations.
  • Assisted with inventory management tasks, including restocking shelves, monitoring product levels, and coordinating with purchasing department

Medical Receptionist Assistant

Face Medicine
01.2017 - 04.2017
  • Leading Independent Cosmetic Physician – customer service, reception, product sales and general administration
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Stock Control Assistant

Harvey Norman
12.2016 - 02.2017
  • Busy Melbourne-based appliance store - provided stock control, customer service, working and engaging with suppliers to assist with stock replenishment
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Fish and Chip Shop

Fins And Scales
02.2013 - 06.2014
  • Provided excellent customer service, taking orders accurately and efficiently while ensuring a positive patron experience.
  • Prepared and cooked various fish and chip dishes according to established recipes and quality standards.
  • Operated kitchen equipment safely and effectively, including fryers, grills, and food preparation tools.
  • Assisted with cashier duties, handling cash transactions and processing payments accurately.

Education

Marketing

RMIT University
Melbourne, VIC

Bachelor of Business And Hotel Management - Hotel Management

Southern Cross University
Melbourne, VIC
06.2024

Victorian Certificate Of Education

Peninsula Grammar
Mount Eliza, VIC
11.2016

Skills

  • Customer Service
  • Communication
  • Teamwork
  • Adaptability
  • Organisation
  • Attention to detail
  • roblem-SolvingP

Accomplishments

  • Highest upsell achiever of the month at Crown Metropol
  • Nominated by superior at various workplaces to train multiple employees
  • High level of positive guest feedback for good service



References

  • Jacob Denvir, 0424 707 743
  • Sevag Keroghilan, 0405 208 448
  • Andrew Peters, 0411 437 750

Timeline

Front Office Attendant

Crown Metropol
11.2022 - Current

Supervisor/Customer Service/Hospitality/Administration

Virgin Business Lounge
06.2022 - 10.2022

Cafe Worker

OuterSquare Café
05.2021 - 06.2022

Waiter

Embassy XO Restaurant
03.2021 - 04.2021

Hospitality All Rounder at Golf Club

Peninsula Kingwood Golf Club
01.2020 - 02.2021

Cashier

Ritchie’s IGA
01.2017 - 01.2020

Medical Receptionist Assistant

Face Medicine
01.2017 - 04.2017

Stock Control Assistant

Harvey Norman
12.2016 - 02.2017

Fish and Chip Shop

Fins And Scales
02.2013 - 06.2014

Marketing

RMIT University

Bachelor of Business And Hotel Management - Hotel Management

Southern Cross University

Victorian Certificate Of Education

Peninsula Grammar
Nick Lemke