Nick McMahon
DUBBO,NSW
Summary
Spirited automotive professional adept at establishing positive rapport with customers, upselling products and building loyal clientele. Accomplished at achieving highest per-day sales averages by upselling orders and suggesting additional accessories. Multitasks to provide individualized service to customers in demanding and high-volume settings.
Overview
21
21
years of professional experience
Work History
Sales/spare Parts
Dubbo 4x4
03.2022 - Current
- Developed and maintained strong relationships with key suppliers, ensuring timely delivery of critical parts for urgent customer requests.
- Reviewed warranty claims for validity before initiating returns or replacements, protecting company revenue from unnecessary costs due to fraudulent claims or faulty documentation.
- Enhanced customer satisfaction with prompt and accurate delivery of spare parts orders.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Promoted and up-sold products and services to meet needs of customers.
Yardman
Oz Car
05.2020 - 03.2022
- Washing cars
- Vacuuming cars
- Fitting number plates
- Keeping sales offices in a clean and presentable condition
- Maintaining lawns and gardens
- Delivering cars across NSW
Service Manager/Spare Parts Interpreter
Readfords Motorcycles
03.2005 - 03.2020
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Daily bookings of workshop
- Warranty Claims
Spare Parts Traineeship
Regional Auto Supplies
01.2004 - 12.2004
- Customer Service
- Phone sales
- Delivery driver
- Unpacking supplier orders and sorting
- Stocktake
Education
High School Diploma -
Delroy High School
Skills
- Customer relationship development
- Self-Motivated
- Multitasking Abilities
- Teamwork and Collaboration
- Dependable and Responsible
- Documentation and reporting
- After-sales support
- Invoice Processing
- Improving customer satisfaction
- Parts identification
- Ordering parts
- Inventory Restocking
Timeline
Sales/spare Parts
Dubbo 4x4
03.2022 - Current
Yardman
Oz Car
05.2020 - 03.2022
Service Manager/Spare Parts Interpreter
Readfords Motorcycles
03.2005 - 03.2020
Spare Parts Traineeship
Regional Auto Supplies
01.2004 - 12.2004
High School Diploma -
Delroy High School
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