Nick Patel
Perth
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
12
12
years of professional experience
Work History
Branch Manager
Commonwealth Bank
08.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
- Maintained friendly and professional customer interactions.
- Developed a high-performing team through observation and giving one to one feedback, creating development plan for team to succeed
Customer Service Specialist
Commonwealth Bank
08.2023 - Current
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Implemented feedback from supervisors to improve performance in key areas such as empathy and active listening.
Store Manager
Petbarn
02.2016 - 05.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Head Chef
Garnet Cafe
01.2013 - 01.2016
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Placed orders to restock items before supplies ran out.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
Education
Advanced Diploma - Hospitality
Meridian International Hospitality
09.2009
Bachelor of Commerce - Accounting
G B SHAH COLLEGE
06.2006
Skills
- Strong Multitasking Skills
- Operations Oversight
- Organizational Structuring
- Customer Service
- Retail Effectiveness
- Staff Relations
- Visual Merchandising
- Inventory Control
Hobbies
Love my Cricket
Long Drive with my Family
Painting with Kids
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Nepali
Professional Working
Timeline
Branch Manager
Commonwealth Bank
08.2024 - Current
Customer Service Specialist
Commonwealth Bank
08.2023 - Current
Store Manager
Petbarn
02.2016 - 05.2023
Head Chef
Garnet Cafe
01.2013 - 01.2016
Bachelor of Commerce - Accounting
G B SHAH COLLEGE
Advanced Diploma - Hospitality
Meridian International Hospitality
Similar Profiles
Pradeepa DiasPradeepa Dias
Account Manager at Commonwealth BankAccount Manager at Commonwealth Bank
Bradley MenardBradley Menard
Home Lending Executive at Commonwealth BankHome Lending Executive at Commonwealth Bank
Swati SarupSwati Sarup
Lead Automation Test Engineer at Commonwealth BankLead Automation Test Engineer at Commonwealth Bank