Nick Solomon

As a Senior Business Solution Consultant at Clarivate, I lead strategic engagements across the APAC region, aligning complex client needs with innovative product and service solutions. My work is centred around driving customer success, delivering product insights, and enabling long-term value through technology, process optimization, and stakeholder collaboration.

Customer Success & Relationship Management

• Built and nurtured long-term relationships with clients across industries, ensuring exceptional customer experience and retention.
• Conducted regular customer health checks, usage reviews, and feedback sessions to proactively address issues and unlock value.
• Delivered tailored onboarding, product training, and enablement workshops—impacting audiences of up to 300 participants.
• Served as a trusted advisor, providing ongoing strategic and technical guidance throughout the customer lifecycle.

Product & Solution Strategy

• Collaborated with Sales, Product, and Marketing teams to translate customer requirements into successful solution designs and product strategies.
• Provided input to product teams on customer pain points, feature enhancements, and market trends—helping shape product roadmap decisions.
• Developed and delivered compelling proposals, solution demonstrations, and industry-specific recommendations to drive adoption and growth.
• Supported product releases by educating clients on new features and managing seamless transitions through effective change management.

Consulting & Implementation

• Led end-to-end solution design and implementation, ensuring alignment with client business goals and operational needs.
• Identified and recommended improvements across client systems, workflows, and user engagement strategies.
• Facilitated business process assessments and delivered actionable insights to enhance efficiency and customer satisfaction.

Analytics & Growth Enablement

• Analysed customer behaviour, product usage data, and health metrics to uncover upsell opportunities and optimize service delivery.
• Created and executed tailored strategies for customer expansion, retention, and long-term success.
• Maintained competitive and industry intelligence to anticipate client needs and inform strategic planning.

Communication & Enablement

• Delivered impactful presentations, reports, and proposals to executive stakeholders.
• Created bespoke learning resources to support product adoption and improve team capabilities internally and externally.
• Responded to RFPs and developed customized value propositions for clients across multiple sectors.

• In my role supporting intellectual property strategy and management, I organized and analysed large volumes of technical and legal material to streamline litigation support and prosecution workflows. I conducted comprehensive reviews of scientific literature and prior art to assess the novelty, utility, and state-of-the-art relevance of various inventions. By synthesizing complex data from multiple sources into clear summaries, timelines, and flowcharts, I enabled informed decision-making across legal and technical teams.
• I also managed docketing activities for patent portfolios, ensuring compliance with key deadlines and procedural requirements. Collaborating closely with inventors, attorneys, engineers, and scientists, I played a key role in the development and evaluation of IP assets. My contributions supported patentability assessments, portfolio development, and strategic patent research aligned with organizational goals.
• Additionally, I led a team of four professionals, overseeing their workload, mentoring junior staff, and ensuring consistent quality and efficiency across IP research and administrative tasks.
• Through effective leadership and support, I fostered a collaborative environment that encouraged growth, accountability, and high performance.