Nick Walker
Kedron,QLD
Summary
Results-oriented Sales Leader with 15 years of experience in SaaS solutions and customer success. Proven track record in performance monitoring, team management, deal structuring, and navigating complex transactions. Adept at engaging C-level executives and leveraging performance metrics to drive optimized outcomes. Passionate about digital transformation and advancing service delivery excellence to bridge industry skill gaps and overcome business challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Enterprise Development Manager
HINDSITE Industries
BRISBANE
04.2022 - Current
- Developed and executed a robust CRM management plan, increasing productivity by 27%
- Formulated a growth strategy for a new technical sales department
- Revamped account executive system, securing multiple corporate clients and key partnerships
- Achieved $1M in new and recurring sales
- Excelled in managing relationships up to C-Level and closing complex strategic transactions.
IMPACT & RESULTS
- Enhanced sales targets through strategic initiatives.
- Successfully implemented detailed account/territory plans.
Sales Solutions & Customer Success Manager
SERKO LTD
BRISBANE
11.2014 - 04.2022
- Acquired new commercial customers for Serko Zeno Expense platform
- Consulted with business and finance leaders to control expenditure, increase efficiency, and implement financial management solutions
- Expanded customer base for Serko cloud-based Corporate Travel Online Booking Tool and Expense Management System.
IMPACT & RESULTS
- Generated over $2.5M in new and recurring sales.
- Increased sales by 41% in the last two years.
- Consistently met annual targets, even during Covid-19.
- Onboarded over 68 top-tier clients and conducted 1500+ client demonstrations.
National Sales Manager
BCD TRAVEL
BRISBANE
04.2013 - 10.2014
- Analyzed travel programs to tailor solutions with high ROI using market-leading technology and services
- Sold comprehensive Online Booking Tools (Serko, Concur, Sabre, GetThere, AeTM).
IMPACT & RESULTS
- Secured over $1.8M in new business sales.
- Increased sales by 26%.
- Implemented solutions for over 58 top-tier clients and performed 175+ client demonstrations.
Education
Graduate Management Trainee (GMT) -
01.2009
Bachelor of Business & Advanced Diploma of Hotels & Hospitality Management -
01.2004
Anglican Church Grammar School (ACGS) Churchie -
01.2001
Skills
- SaaS Sales Strategy
- Customer Success Management
- CRM Optimization (HubSpot, Salesforce, Dynamics)
- Performance Metrics & KPIs
- C-Level Relationship Management
- Complex Deal Structuring
- Territory & Account Planning
- Digital Transformation
- Sales Leadership
- Team Development
Affiliations
- Gym
- Indoor Beach Volleyball
- Wine Enthusiast
- Co-Founder of Brisbane Horror Film Society
Certification
- Selling with Perspective, Miller Heiman Group (November 2023, November 2000)
- Sales Leadership, SGPARTNERS (April 2023)
- Blue Ocean Strategy, Blue Ocean Strategy (October 2019)
- Covey's Seven Habits of Highly Effective People, Franklin Covey (August 2018)
- Leadership & Self Deception, The Arbinger Institute (March 2017)
- Good to Great, Jim Collins (January 2016)
Timeline
Senior Enterprise Development Manager
HINDSITE Industries
04.2022 - Current
Sales Solutions & Customer Success Manager
SERKO LTD
11.2014 - 04.2022
National Sales Manager
BCD TRAVEL
04.2013 - 10.2014
Graduate Management Trainee (GMT) -
Bachelor of Business & Advanced Diploma of Hotels & Hospitality Management -
Anglican Church Grammar School (ACGS) Churchie -
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