Nick Yildirim

• Created new business opportunities
• cold calling with minimum of 45 calls p/week
• Conducted presentations
• Prepared quotations & proposals to the customers
• Closed customer deals
• Identified new business opportunities, including potential customers, partners, and industry collaborators.
• Cultivated and maintained strong relationships with existing clients, ensuring high levels of customer satisfaction and retention while identifying opportunities for upselling and cross-selling
• Developed and implement strategic plans to expand our client portfolio
• Negotiated contracts and agreements with clients
• Provided quotes to clients in a timely manner

• Monitored and tracked customer consignments
• Corresponded with carriers on consignment pickups, deliveries/delays, and other freight-related issues
• Proficient in Microsoft Office
• Strong problem-solving, organisational, and interpersonal skills.
• Solid oral and written communication skills
• General Mathematical knowledge, dealing with Exchange Rates, Foreign Currency, and General Ledger codes.
• Processed work in accordance with management directive, customer instructions, SOPs and specified requirements
• Establish and maintained strong client relationships with customers, suppliers and service providers both locally and overseas
• Communicated (verbal and written) with customers - Managing a set portfolio of customers
• Solved issues relating to information recorded on documents, calculations of costings and load size
• Planned and prioritize shipments from the relevant CargowiseOne workbenches in order to achieve milestone requirements, designated KPIs and deadlines
• Solved operational issues with a range of but not to limited: airlines, shipping lines, transport providers, co-loaders and customers
• Meet customer delivery expectations on shipments by adhering to department SOPs, milestones and KPI deadlines
• Managing a set portfolio of clients
• Provided logistical solutions for freight movements

Operations:

• Daily handling of business cases in the area of
  
  Air & Sea Cargo shipments and delivered of shipments in accordance with the procedures for dispatching and delivering
• Contacted clients, agents and shipping companies, other freight forwarding companies and customs bodies in connection with dispatching and delivering of shipments issues and monitors transportation documents, collects documents for dispatching and delivering of shipments
• Entered the data of new customers, partners and service provider and updates existing ones

• Co-Ordinated Import Air Freight movements including but not limited to : Airport Pick-up, Underbond Lodgements and Air Cargo Lodgements

• Liaising with Clients, Carriers and our overseas partners
• Delivered Exceptional Service to our Customers
• Co-Ordinate FAK & FCL containers, Including but not limited to Co-Ordination of Dangerous Goods, Container unpacking and wharf collection
• Client Invoicing
• Ensure Compliance with Australian Customs
• Quoted Rates

Handled export shipments from quoting/ booking stage through the documentation process, invoicing and file reconciliation for all kinds of export cargo.

Sales:

• Built and nurtured strong, long-lasting relationships with customers
• Assess the external environment for the trade lane market competition, economic & industry trends, and defined competitive position
• Helped in the development of new and prospective customers while maintaining existing accounts
• Assisted in preparation and negotiation of bids, RFQ’s and quotations with customers, suppliers and overseas agents
• Negotiated and closed business deals to secure profitable contracts and partnerships
• Collaborate with multiple departments, align strategies
• Participate in network events
• Negotiated contracts and agreements with clients
• Provided quotes to clients in a timely manner
• Monitored and analysed sales performance metrics, pipeline activity, and market trends to track progress towards goals and identify areas for improvement