Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Affiliations
Additional Information
Work Availability
Quote
Timeline
Generic

Nick Amada

Financial Professional/Travel Industry Manager/Office Administrator
Port Macquarie,NSW

Summary

As an Assistant Manager, Senior Personal Banker, and Team Leader, I offer over 12 years of experience leading sales personnel to achieve outstanding results. I am skilled at fostering engagement with staff through open discussions about sales performance, maintaining accountability, and acknowledging excellent work. My commitment to maintaining service standards is reflected in my support for staff in handling service issues and communicating effectively with customers.

As a Professional Sales-Focused Manager with 5 years of management experience in diverse fields, I have a proven track record of building relationships with satisfied customers. My expertise extends to both leadership and number crunching, as I am meticulous in monitoring overall operational performance to ensure customer satisfaction.

I am an organized and dependable candidate, able to manage multiple priorities with a positive attitude. I am always willing to take on added responsibilities to meet team goals and contribute to the success of the organization. With my combination of experience, skills, and commitment, I am confident in my ability & assure you to make a significant contribution to your organization.

Overview

13
13
years of professional experience
1
1
year of post-secondary education
6
6
Certifications
2
2
Languages

Work History

Assistant Relationship Manager

ANZ
07.2019 - 02.2023
  • Manager in implementing successful strategiesto meet operational and sales targets
  • Monitoring for accuracy and reducing discrepancies in businesslending application
  • Out of 15 business lending application, 11 fullaccuracy (No rededications), 2 Observations & 1 minor issue
  • Set and adhere to policies focused on increasing team productivityand strengthening operational efficiency
  • Compliance & Creditoverview for 4 quarters overall 95.5%-GREEN (Over 95% PASS-
  • GREEN)
  • Submitted reports to relationship manager to aid in businessdecision-making and planning
  • Managed weekly meetings and recommended changes to enhanceefficiency of daily activities
  • Achieved sales targets in 3 consecutive quarters and exceeded 10%overall ROE
  • Established and optimized schedules to keep coverage and servicein line with forecasted demands
  • Supported staff development and goal attainment by focusing onskill development and job satisfaction including myself weeklybasis
  • Generated repeat business through exceptional customer service and

Senior Personal Banker

ANZ
Port Macquarie, NSW
11.2017 - 07.2019
  • Science and Social Work
  • Responded to customer concerns with friendly and knowledgeablemanner
  • Offered hands-on assistance to customers, assessing their needs, andmaintaining current knowledge of their business/consumerpreferences
  • Net Promoter Score (Customer Feedback) out of 10, received 9.5
  • Maintained positive customer relationships by responding quicklyto customer service inquiries
  • Communicated with managers & stake holders of other departmentsto maintain transparency
  • Achieved recognition from senior management for contribution tostore success, including managing sales, employees, and operationsto foster optimal performance
  • Boosted sales by over 5% of the target each half
  • Exceeded salestarget by employing consultative sales tactics and superior customercare (Main focus)
  • Assisted clients in making beneficial and strategic decisionsregarding investments, low-cash financing, and mortgage lending
  • Cultivated and strengthened relationships with new clients andeducated clients on account services and capabilities particularlydigital banking
  • Partnered with local organizations to provide specialized financialplanning support to diverse populations with unique needs
  • Motivated team player who enjoys working with people and ispersonally driven to lead your team to achieve sales success byreaching targets
  • Highly driven to achieve sales and service success byachieving individual and team KPI's/targets
  • Managed quality assurance & compliance-Mere 3 mortgage breachin 2018 out of 32 lending applications
  • Resolved conflicts and negotiated mutually beneficial agreementsbetween parties
  • Devoted special emphasis to train new starters to banking industryby guiding them process, procedures, and compliance.

Personal Banker

ANZ
Port Macquarie, NSW
08.2010 - 10.2017
  • Networked to increase client base and encourage existing clients toexpand financial portfolios.10 Home loan referrals to the branchwithin a quarter in 2015 worth c$10M inclusive with whole ofwallet/cross sales
  • Helped clients plan for and fund retirements using mutual fundsand other options to manage, customize and diversify portfolio
  • Identified and investigated variances to financial plans andforecasts
  • Assisted customers with setting up or closing accounts, completingloan applications, and signing up for new services
  • Conducted detailed financial reviews for business clients to sellappropriate products to fit client's needs
  • Established new accounts for high-net-worth individuals andserviced existing accounts to maximize revenue
  • Promoted all financial products by maintaining excellent serviceoffering knowledge
  • Maximized revenue through improved sales techniques and branchproductivity
  • Expanded client base by promoting new financial products
  • Balanced cash drawers and vault accounts on daily basis with zerodiscrepancies
  • Achieved consistent recognition as top sales performer
  • Worked closely with management to strategize sales techniques toincrease branch production and customer service
  • Established rapport with new clients to increase satisfaction andloyalty.

Education

Bachelor of Commerce Degree - Commerce & Accounting

TAKUSHOKU University

High School Diploma -

English Language Diploma
Acquinas College
01.1991 - 09.1991

Skills

Genuine care & service for clientsundefined

Accomplishments

  • Supervised team of 4 staff members.
  • Used Microsoft Excel to develop credit assessment tasks.
  • Resolved product & service issues through consumer testing using CMOS system
  • Documented and resolved 15 complaints which led to 85% resolution rate without escalations.
  • Collaborated with team of 10 in the development of Webinar for Banking code of practice.

Certification

Drivers License

Interests

Community engagements

Travel and enjoy outdoor

Sport & Entertainment, egWatching Rugby league, Cricket, Tennis,movies

Playing Cricket & Tennis

Affiliations

Rotary Yoneyama Memorial Foundation member-Volunteer,Japan

Beyond Blue Volunteer for 2 years

ANZ-Volunteer program participant-5years

IRON-MAN volunteer for 4 consecutive years

Additional Information

Please also refer to LinkedIn Profile for Job experience in Japan

https://www.linkedin.com/in/nick-amada-885184266/

1)Referee:

Phillip Trojan

Branch Manager/Port Macquarie Branch-ANZ)

Mobile : 042 846 3714

Work : 02 5526 9701

Email : phillip.trojan@anz.com


2)Referee:

Sofia Ellington

Regional Executive/Commercial Banking-ANZ

Mobile: 047 840 4395

Email : sofia.ellington@anz.com

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Assistant Relationship Manager

ANZ
07.2019 - 02.2023

Senior Personal Banker

ANZ
11.2017 - 07.2019

Personal Banker

ANZ
08.2010 - 10.2017

High School Diploma -

English Language Diploma
01.1991 - 09.1991

Bachelor of Commerce Degree - Commerce & Accounting

TAKUSHOKU University

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Nick AmadaFinancial Professional/Travel Industry Manager/Office Administrator