Nickcole Bolewski
Calliope,QLD
Summary
Proven Bar and Gaming Attendant with a track record of enhancing customer satisfaction and boosting revenue at Old Bundy Tavern, Bundaberg. Expert in drink preparation and inventory management, coupled with exceptional customer service skills.
Demonstrated ability to maintain high standards of cleanliness and safety, fostering positive experiences and community among patrons. Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.
Reliable Gaming Attendant with over ten years of Bar, Gaming and TAB experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee.
Overview
6
6
years of professional experience
Work History
Bar Attendant/Gaming Attendant Level 3
Club Hotel Gladstone
01.2024 - Current
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maximized sales by upselling premium drinks and promoting daily specials.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Efficiently managed inventory levels, placing orders as needed to ensure product availability.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
Bar Attendant/Bar Gaming Machine Attendant Level 3
Old Bundy Tavern
04.2022 - 05.2024
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Contributed to increased revenue by effectively managing machines and ensuring optimal performance.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
- Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
- Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
- Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
- Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
- Educated customers about responsible gambling practices, fostering positive experiences while mitigating potential risks.
- Conducted thorough inspections of gaming areas to ensure adherence to cleanliness standards and regulatory guidelines.
Bar Attendant/Gaming Attendant Level 3
BeachHouse Hotel
03.2018 - 03.2022
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Maximized sales by upselling premium drinks and promoting daily specials.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Efficiently managed inventory levels, placing orders as needed to ensure product availability.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Improved customer satisfaction by addressing any issues or concerns professionally and efficiently.
- All facets of TAB
- Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
Skills
- Ingredient Preparation
- Menu Planning
- Wine serving
- Drink garnish preparation
- RSA Certificate
- RSG Certificate
- Inventory Management
- Conflict Management
- Wine Knowledge
- Drink Preparation
- Receipt balancing
- Customer Service
Timeline
Bar Attendant/Gaming Attendant Level 3
Club Hotel Gladstone
01.2024 - Current
Bar Attendant/Bar Gaming Machine Attendant Level 3
Old Bundy Tavern
04.2022 - 05.2024
Bar Attendant/Gaming Attendant Level 3
BeachHouse Hotel
03.2018 - 03.2022
Similar Profiles
Hayley PorterHayley Porter
Cleaner at Gladstone HotelCleaner at Gladstone Hotel
Rhys GavinRhys Gavin
Head Chef at Heritage Hotel GladstoneHead Chef at Heritage Hotel Gladstone
Gabrielle KellyGabrielle Kelly
Bartender/Kitchen - Hand at Gladstone HotelBartender/Kitchen - Hand at Gladstone Hotel
Cooper PhilpCooper Philp
Labourer at Calliope Plumbing Pty LtdLabourer at Calliope Plumbing Pty Ltd
Leticia McPhersonLeticia McPherson
Administration & Junior Paraplanning at Financial Framework Wealth AdvisersAdministration & Junior Paraplanning at Financial Framework Wealth Advisers