Nicki Barca

Employed as a Senior Receptionist/Infant Carer

My key role at MIWM

• Managing high volume phones
• All appointment scheduling
• Medical referrals
• Incoming/Outgoing medical correspondence
• Upholding the privacy of sensitive information
• Onboarding new clinicians
• Tyro and Health Engine processes
• Medicare submissions
• General Ad hoc duties
• Conducting Interviews/Training new receptionists
• Nurses roster
• Infant care - Newborns to 12 Months+
• Banking reconciliation
• Creating spreadsheets for clinic to streamline processes
• Updating Practice manual to keep it relevant
• Coordinating Pathology
• General upkeep of whole clinic
• Greeting incoming visitors and patients professionally and providing friendly, knowledgeable assistance.
• Acting as first point of contact and set appointments for patients.
• Greeting patients and visitors in-person and via telephone calls.
• Enhancing patient satisfaction by efficiently managing front desk operations and providing exceptional service.
• Streamlining office communication by promptly answering phone calls, emails, and inquiries from patients and staff members.

Employed as a Senior Orthodontic Receptionist

My key role at MOG

• All appointment scheduling/phone & email
• Liaise with laboratory
• Orthodontists dictation and letter distribution daily
• Coordinating with General Dentists/Specialists
• Treatment contract set up
• Patient financials/contracts
• Patient treatment lodgement/scanning etc
• End of month financials
• End of month patient statistics
• General ad hoc duties that arise
• Greeted all patients professionally and provided friendly customer assistance.
• Updated client records, scanning in Radiology films
• Kept reception area clean and neat to give patients positive experience.

Employed as a Senior Dental Receptionist

My key role at Smile Solutions

• Patient care
• Patient follow up
• Coordinating laboratory/radiology & specialist appointments
• Streamlined front desk operations by effectively managing phone calls, emails, and walk-in patients.
• Medicare CDBS
• Collected Eftpos/Hicaps payments, processed transactions and updated relevant records.
• Responded to inquiries from callers seeking information.
• Patient treatment lodgement/scanning etc
• Reconciling EOD dentist day sheets
• Training new receptionists
• Confirmed appointments, communicated with patients, and updated patient records.
• Resolved patient problems and complaints.
• Kept reception area clean, neat and sanitised, following Covid-19 specific protocols in that time

Company overview: Rolandos Enterprises is a skin care company (Neoderma) with several other subsidiary Advertising companies under the umbrella of R Group, employing 60 people with head office in Netherlands.

Employed as an Executive Assistant within this company.

My key role at Rolandos Enterprises, covered many diverse responsibilities:

• Executive Assistant supporting all Directors (CEO, COO, CMO, President & Board of Directors)
• Personal Assistant to the Vice President of the company
• Travel Coordinator for company
• Customer service expert for Cyprus & International
• Diary management - Planning/scheduling meetings internally and externally
• Reception Manager (2 Receptionists)
• Facilitated training, conducting in house seminars - Training staff how to stand, how to speak and approach people in a professional, polite manner with our big Events in Cyprus and abroad, most recently the last two Beauty World Expos in Dubai 2017 & 2018
• Stock control for the company (In house restaurant & office supplies)
• Management of the in house daily cleaners from an outsourced company
• Managed company's Vice President's calendar, scheduling meetings and appointments and coordinating travel arrangements for all Executives
• Supported business and hospitality needs of Executives and visitors during meetings and company events.
• Served as a liaison between departments to facilitate effective communication throughout the company, providing full English support to the whole company.
• Greeting and escorting all business associates to the Directors on the executive floor
• Update and maintain office policies and procedures
• Screened calls and emails and initiated actions to respond or direct messages for Executives
• Develop and maintain filing systems
• Submit and reconcile expense reports
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximise team agility and performance.
• Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
• Managed mail, both incoming and outgoing correspondence, mail, email and faxes.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for CEO, CFO, President, Vice President and Executives.