Nicki Mclean
Onslow
Summary
Dynamic and results-driven professional with extensive experience as a Patient Service Assistant at WACHS Pilbara. Proven ability in problem-solving and maintaining patient confidentiality while enhancing team morale. Skilled in conducting property inspections and fostering a collaborative work environment, ensuring compliance with health and safety regulations for optimal patient care.
Overview
18
18
years of professional experience
Work History
Patient Service Assistant
WACHS Pilbara
Onslow, WA
01.2019 - Current
- Helped maintain a safe clinical environment with strict adherence to infection control protocols and guidelines.
- Cultivated a positive atmosphere within the clinic by actively participating in staff meetings, trainings, and contributing to ongoing process improvement initiatives.
- Boosted team morale by consistently demonstrating professionalism, empathy, and attentiveness towards colleagues and patients alike.
- Disinfected tools, equipment and surfaces between patients.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Maintained database of housing resources, landlords and management companies.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Coordinated move-ins and move-outs smoothly to reduce vacancy rates and turnover time.
- Maintained detailed records of tenant information, work orders, and inspection reports for easy access as needed.
- Performed regular safety inspections to minimize hazards and protect residents'' wellbeing.
- Collaborated with maintenance teams to prioritize repair requests for prompt resolution of issues affecting residents'' quality of life.
- Participated in community events to promote services and engage with public.
- Developed risk assessments for various tasks, reducing the likelihood of accidents or incidents occurring in the workplace.
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Created a proactive approach to hazard identification by encouraging employee feedback on potential risks they encountered during their daily activities.
- Served as a liaison between employees and management on health and safety matters, fostering open communication channels.
- Championed mental wellbeing initiatives within the workplace, contributing to a more supportive work environment.
- Ensured compliance with OSHA regulations through regular audits and corrective action plans.
- Promoted continuous improvement in health and safety performance by setting measurable goals and monitoring progress regularly.
- Provided new-employee health and safety orientations and developed materials for presentations.
Hotel Manager
Chesters Tavern
Esperance, WA
02.2007 - 01.2009
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Maintained compliance with health and safety regulations, ensuring safe environment for both guests and staff.
- Oversaw renovation projects to modernize facilities, ensuring minimal disruption to hotel operations and guest satisfaction.
Education
High School Diploma -
Brooks High School
Tasmania11-2002
Skills
- Patient confidentiality
- Scheduling appointments
- Teamwork
- Time management
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
Timeline
Patient Service Assistant
WACHS Pilbara
01.2019 - Current
Hotel Manager
Chesters Tavern
02.2007 - 01.2009
High School Diploma -
Brooks High School