Summary
Overview
Work History
Education
Skills
Timeline
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Nicki Mclean

Onslow

Summary

Dynamic and results-driven professional with extensive experience as a Patient Service Assistant at WACHS Pilbara. Proven ability in problem-solving and maintaining patient confidentiality while enhancing team morale. Skilled in conducting property inspections and fostering a collaborative work environment, ensuring compliance with health and safety regulations for optimal patient care.

Overview

18
18
years of professional experience

Work History

Patient Service Assistant

WACHS Pilbara
01.2019 - Current
  • Helped maintain a safe clinical environment with strict adherence to infection control protocols and guidelines.
  • Cultivated a positive atmosphere within the clinic by actively participating in staff meetings, trainings, and contributing to ongoing process improvement initiatives.
  • Boosted team morale by consistently demonstrating professionalism, empathy, and attentiveness towards colleagues and patients alike.
  • Disinfected tools, equipment and surfaces between patients.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Maintained database of housing resources, landlords and management companies.
  • Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.
  • Coordinated move-ins and move-outs smoothly to reduce vacancy rates and turnover time.
  • Maintained detailed records of tenant information, work orders, and inspection reports for easy access as needed.
  • Performed regular safety inspections to minimize hazards and protect residents'' wellbeing.
  • Collaborated with maintenance teams to prioritize repair requests for prompt resolution of issues affecting residents'' quality of life.
  • Participated in community events to promote services and engage with public.
  • Developed risk assessments for various tasks, reducing the likelihood of accidents or incidents occurring in the workplace.
  • Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
  • Created a proactive approach to hazard identification by encouraging employee feedback on potential risks they encountered during their daily activities.
  • Served as a liaison between employees and management on health and safety matters, fostering open communication channels.
  • Championed mental wellbeing initiatives within the workplace, contributing to a more supportive work environment.
  • Ensured compliance with OSHA regulations through regular audits and corrective action plans.
  • Promoted continuous improvement in health and safety performance by setting measurable goals and monitoring progress regularly.
  • Provided new-employee health and safety orientations and developed materials for presentations.

Hotel Manager

Chesters Tavern
02.2007 - 01.2009
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both guests and staff.
  • Oversaw renovation projects to modernize facilities, ensuring minimal disruption to hotel operations and guest satisfaction.

Education

High School Diploma -

Brooks High School
Tasmania
11-2002

Skills

  • Patient confidentiality
  • Scheduling appointments
  • Teamwork
  • Time management
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication

Timeline

Patient Service Assistant

WACHS Pilbara
01.2019 - Current

Hotel Manager

Chesters Tavern
02.2007 - 01.2009

High School Diploma -

Brooks High School

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Nicki Mclean