Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicki Portella

Hamlyn Heights,Victoria

Summary

I am a chef by trade with over 25 years experience in the hospitality industry. I have a vast range of experience gained throughout my career. I am currently working as a casual chef and a product and cooking demonstrator. I am creative and artistic with a passion for meeting new people in all areas of life. As an employee I can offer adaptability and versatility with the ability to fit in and communicate with people from all walks of life. I am a detail-oriented team player with strong organisational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I have experience in leading events as a brand ambassador or from a culinary perspective. I work well under pressure with a stress free attitude to getting the job at hand completed in a timely and effective manner.

I have been assisting customers find desirable products and boosting sales through working as a brand ambassador, product demonstrator and chef for 13 years with V-ZUG AUSTRALIA. V-ZUG is a luxury Swiss appliance company passionate about precision, innovation, quality and sustainability. A brand I love and support and one that I am truly passionate about. The forefront of my role is presenting and educating prospective customers about product benefits and engaging commercial clients through events. I am a natural but persuasive communicator passionate about our brand to achieve company goals and growth within the company.

Overview

29
29
years of professional experience

Work History

Chef

Calibre Workforce
08.2022 - Current
  • Fully experienced in aged care, child care, catering, restaurants and cafes .
  • Collaborate with staff members to create meals for large events.
  • Monitor processes to maintain consistency in quality, quantity, and presentation.
  • Prepare meals from scratch using authentic, popular recipes to generate repeat business.
  • Modify recipes to accommodate dietary restrictions and allergies.
  • Work closely with front of house staff to facilitate excellent customer service.
  • Respond to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Disciplined and dedicated to meeting high-quality standards.
  • Develop and remain accountable for safety, quality, consistency and adherence to standards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Brand Ambassador/Product and Cooking Demonstrator/

V-ZUG AUSTRALIA
04.2010 - Current
  • Assist customers with product selection based on individual needs and preferences.
  • Communicate product information with confidence and educate consumers about the company.
  • Increase sales by effectively communicating product benefits.
  • Demonstrate products to customers to illustrate features, advantages and benefits.
  • Educate customers on product features and answer questions regarding product use.
  • Approach consumers and interact in natural conversation with goal of developing brand loyalty.
  • Greet customers warmly and pleasantly answer inquiries.
  • Collaborate with sales staff to identify target customers, promote products and increase sales.
  • Maintain clean, organized and professional work environment.
  • Show understanding of customer's personal style and preferences when offering product advice.
  • Review and implement new company initiatives and execute product activations.
  • Engage customers to communicate key product features.
  • Increase brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Communicate product value, quality, and style to educate and entice potential customers.
  • Recommend specific product options to meet customer needs.
  • Provided exceptional customer service to drive satisfaction.
  • Develop strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
  • Engage consumers in stores and at events to encourage product education and potential sales.

Education

Trade Certificate - Chef Training

South West TAFE
Warrnambool, VIC
2000

VCE Year 12 -

Cobden Secondary College
Cobden, VIC
1994

Skills

  • Product Research
  • Promotional Awareness
  • Launch New Products
  • Influential and Persuasive
  • Brand Messaging
  • Staff Training
  • Effective Communicator
  • Communication Skills
  • Brand Awareness and Identity
  • Brand Loyalty
  • Quick to learn
  • Passionate
  • Go-getter and can do attitude
  • Team player
  • Authentic, down to earth and relatable
  • Catering Events
  • Effective Customer Communication
  • Product Demonstrations and Presentations
  • Demonstrator Training
  • Tradeshows
  • Building Brand Awareness
  • Professional Relationships
  • Description and Demonstration of Products
  • Excellent Verbal Communication Skills
  • Customer Service and Assistance

Timeline

Chef

Calibre Workforce
08.2022 - Current

Brand Ambassador/Product and Cooking Demonstrator/

V-ZUG AUSTRALIA
04.2010 - Current

Trade Certificate - Chef Training

South West TAFE

VCE Year 12 -

Cobden Secondary College
Nicki Portella