Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicki Portella

Hamlyn Heights,Victoria

Summary

I am a chef by trade with over 25 years experience in the hospitality industry. I have a vast range of experience gained throughout my career. I am currently working as a casual chef and a product and cooking demonstrator. I am creative and artistic with a passion for meeting new people in all areas of life. As an employee I can offer adaptability and versatility with the ability to fit in and communicate with people from all walks of life. I am a detail-oriented team player with strong organisational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy. I have experience in leading events as a brand ambassador or from a culinary perspective. I work well under pressure with a stress free attitude to getting the job at hand completed in a timely and effective manner.

I have been assisting customers find desirable products and boosting sales through working as a brand ambassador, product demonstrator and chef for 13 years with V-ZUG AUSTRALIA. V-ZUG is a luxury Swiss appliance company passionate about precision, innovation, quality and sustainability. A brand I love and support and one that I am truly passionate about. The forefront of my role is presenting and educating prospective customers about product benefits and engaging commercial clients through events. I am a natural but persuasive communicator passionate about our brand to achieve company goals and growth within the company.

Overview

29
29
years of professional experience

Work History

Chef

Calibre Workforce
Geelong And Surrounds
08.2022 - Current
  • Fully experienced in aged care, child care, catering, restaurants and cafes .
  • Collaborate with staff members to create meals for large events.
  • Monitor processes to maintain consistency in quality, quantity, and presentation.
  • Prepare meals from scratch using authentic, popular recipes to generate repeat business.
  • Modify recipes to accommodate dietary restrictions and allergies.
  • Work closely with front of house staff to facilitate excellent customer service.
  • Respond to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Disciplined and dedicated to meeting high-quality standards.
  • Develop and remain accountable for safety, quality, consistency and adherence to standards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Brand Ambassador/Product and Cooking Demonstrator/

V-ZUG AUSTRALIA
Melbourne, VIC
04.2010 - Current
  • Assist customers with product selection based on individual needs and preferences.
  • Communicate product information with confidence and educate consumers about the company.
  • Increase sales by effectively communicating product benefits.
  • Demonstrate products to customers to illustrate features, advantages and benefits.
  • Educate customers on product features and answer questions regarding product use.
  • Approach consumers and interact in natural conversation with goal of developing brand loyalty.
  • Greet customers warmly and pleasantly answer inquiries.
  • Collaborate with sales staff to identify target customers, promote products and increase sales.
  • Maintain clean, organized and professional work environment.
  • Show understanding of customer's personal style and preferences when offering product advice.
  • Review and implement new company initiatives and execute product activations.
  • Engage customers to communicate key product features.
  • Increase brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Communicate product value, quality, and style to educate and entice potential customers.
  • Recommend specific product options to meet customer needs.
  • Provided exceptional customer service to drive satisfaction.
  • Develop strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
  • Engage consumers in stores and at events to encourage product education and potential sales.

Education

Trade Certificate - Chef Training

South West TAFE
Warrnambool, VIC
2000

VCE Year 12 -

Cobden Secondary College
Cobden, VIC
1994

Skills

  • Product Research
  • Promotional Awareness
  • Launch New Products
  • Influential and Persuasive
  • Brand Messaging
  • Staff Training
  • Effective Communicator
  • Communication Skills
  • Brand Awareness and Identity
  • Brand Loyalty
  • Quick to learn
  • Passionate
  • Go-getter and can do attitude
  • Team player
  • Authentic, down to earth and relatable
  • Catering Events
  • Effective Customer Communication
  • Product Demonstrations and Presentations
  • Demonstrator Training
  • Tradeshows
  • Building Brand Awareness
  • Professional Relationships
  • Description and Demonstration of Products
  • Excellent Verbal Communication Skills
  • Customer Service and Assistance

Timeline

Chef

Calibre Workforce
08.2022 - Current

Brand Ambassador/Product and Cooking Demonstrator/

V-ZUG AUSTRALIA
04.2010 - Current

Trade Certificate - Chef Training

South West TAFE

VCE Year 12 -

Cobden Secondary College
Nicki Portella