Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nickola Fleming

Goodwood,Australia

Summary

Adaptable professional with a proactive attitude and quick learning ability. Strong work ethic and effective communication skills. Seeking to contribute to a dynamic team and support organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Officer

Oldaker & Associates
Burnie , Tasmania
01.2022 - 07.2023
  • Provided information and connected callers to appropriate personnel.
  • Greeted visitors in a courteous manner and directed them to the appropriate office or person.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Provided administrative support to various departments within the organization.
  • Coordinated internal meetings, including scheduling and logistics, with Microsoft Teams.
  • Organized and maintained filing systems for sensitive documents.
  • Assisted with onboarding of new employees by providing information packets and training materials.
  • Scheduled travel arrangements for business trips, conferences, and other events.
  • Ordered office supplies as needed to maintain adequate inventory levels.
  • Maintained accurate records of employee attendance, vacation requests, absences.
  • Assisted in the preparation and monitoring of the office budget, processing invoices and expense reports to track financial expenditures.
  • Prepared and processed payroll using MYOB.
  • Completed reconciliations of various accounts including petty cash, credit cards and bank accounts.

Online Personal Shopper

Woolworths
Burnie, Tasmania
01.2019 - 05.2022
  • Providing exceptional customer service.
  • Picking and packing orders.
  • Assisting online customers and in-store customers with all their questions and queries.
  • Keeping the workspace clean, tidy, and clutter-free.
  • Keeping customers personal details private and confidential.
  • Staff training and supervision.
  • Provided detailed product information to customers.
  • Responded promptly to customer inquiries via phone or email.
  • Processed refunds, returns and exchanges efficiently.

Customer Service Supervisor

Big W
Pacific Fair
01.2017 - 01.2019

Customer Service Representative

Woolworths
Ulverstone
01.2011 - 01.2017

Education

Certificate III - Business Administration

01.2015

Certificate II - Business

01.2014

Skills

  • Office Administration
  • Time Management
  • Schedule and calendar management
  • Telephone Etiquette
  • Document Management
  • Meeting planning
  • Tax preparation and compliance
  • Data entry
  • Clear oral/written communication
  • Staff hiring
  • Office Management
  • Payroll and accounts payable and receivable
  • Proficient with Microsoft Office Suite and Microsoft Teams
  • Microsoft Office expertise
  • Problem solver and dynamic thinker

Certification

  • Full and current Drivers License

References

Gerald Oldaker: CEO- Oldaker and Associates, Phone: 03 6432 4706

Samuel Williams: Paraplanner- Mancell Financial Group, Phone: 0479053163

Timeline

Administrative Officer

Oldaker & Associates
01.2022 - 07.2023

Online Personal Shopper

Woolworths
01.2019 - 05.2022

Customer Service Supervisor

Big W
01.2017 - 01.2019

Customer Service Representative

Woolworths
01.2011 - 01.2017

Certificate III - Business Administration

Certificate II - Business

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Nickola Fleming