Nickon Acharya
Parramatta,NSW
Summary
Career Summary Highly motivated and energetic IT Graduate seeking a Helpdesk position to utilize my skills and abilities and achieve professional growth while being resourceful, innovative, and flexible and to be an add-on asset to the esteemed organization as an active member with technical and interpersonal skills. My goal is to demonstrate my ability to use my knowledge and enthusiasm to learn new technologies while ensuring the company is reflected consistently and professionally.
Overview
2
2
years of professional experience
Work History
Manager
Roadhouse Restaurant
01.2022 - Current
- Helping customers with complaints and questions
- Giving customers information about products and services
- Taking orders, processing refunds
- Recording inventory, conducting paperwork
- Doing quality checks
- Working with POS system
- Key Achievements
- Successfully handled 100 customers in a single day keeping their satisfaction to the maximum level as well as keeping staff members motivated and maintaining workflow
- Adding new items to the menu and removing items that are not available now from the POS database makes it easier for other staff to deal with the customers and take orders.
Education
Professional Year -
Education Centre of Australia
Parramatta, NSW02.2024
Bachelor of Information Technology -
Victoria University
Sydney, NSW2022
Skills
- Technical skills:
- Computer Systems:
- Linux, Windows, MacOS
- Computer Software:
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Programming Languages:
- CSS, HTML, Python, and SQL framework
- Helpdesk skills:
- Troubleshooting, Active Directory, Microsoft 365
- Soft Skills:
- Decision-making and problem-solving
- Team player and customer service
- Complaint handling
- Enthusiastic
- Resilience
- Self-motivated
- Goal oriented
Accomplishments
- Windows 10 for IT Support: Troubleshooting Basics (LinkedIn learning)
- IT Help Desk for Beginners (LinkedIn learning)
- Intro to Service Management with ITIL 4 (LinkedIn learning)
- Azure Active Directory: Basics (LinkedIn learning)
- Windows Desktop Management: Default Applications (ACS)
- Windows 11 Backup & Recovery Options (ACS)
- Windows Administration: Managing Applications (ACS)
Affiliations
Australian Computer Society (ACS)
Golden Key International Honour Society (GKA)
Additional Information
Reference available upon request
Timeline
Manager
Roadhouse Restaurant
01.2022 - Current
Professional Year -
Education Centre of Australia
Bachelor of Information Technology -
Victoria University
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