Nicky Bodley
CORAKI,NSW
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
7
7
years of professional experience
Work History
Manager
Hi-Way Snacks
CORAKI, NSW
04.2022 - Current
- Facilitated team meetings and workshops.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Directed recruitment, hiring, and training of new staff members.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Assistant Store Manager
Merivale
Sydney, NSW
02.2018 - 03.2022
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Delegated work to staff, setting priorities and goals.
- Organized weekly meetings with department heads to review progress on key objectives.
- Maintained a safe working environment by enforcing safety regulations.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Opening and closing the venue.
- Back of house administration and banking.
- Provided training and development developing and motivating a team.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling and hiring.
Education
Law
Southern Cross University
NSWSkills
- Critical thinking
- Strategic planning
- Time management
- Team leadership
- Clear communication
- Innovation management
- Task delegation
- Multitasking Abilities
Timeline
Manager
Hi-Way Snacks
04.2022 - Current
Assistant Store Manager
Merivale
02.2018 - 03.2022
Law
Southern Cross University
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