Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicky Kumar

Hebersham

Summary

Dedicated Senior Support Worker with a proven track record at Achieve Australia, enhancing client satisfaction through personalized care and support. Expert in patient charting and compassionate caregiving, I significantly improved service quality by developing and implementing innovative policies. My ability to foster strong relationships and ensure safety standards positions me as a valuable team player in any healthcare setting.

Positive, compassionate, and patient with deep commitment to providing exceptional care and support in diverse environments. Possesses strong knowledge in patient care and crisis intervention, along with proficiency in communication and conflict resolution. Capable of creating positive outcomes and enriching lives of those receiving support.

Offering strong interpersonal and communication skills, combined with genuine desire to contribute to well-being of others. Brings understanding of patient care principles and importance of empathy in support roles.

Experienced with client care, communication, and crisis management. Utilizes problem-solving skills to address client needs and ensure their well-being. Knowledge of team collaboration and adaptability to dynamic environments.

Professional support worker with history of delivering high-quality client care and assistance. Known for reliable team collaboration and adaptability to changing needs. Skilled in communication and crisis management, ensuring seamless support and effective resolution of client issues.

Experienced AIN knowledgeable about safe patient ambulation, personal grooming assistance, and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Support Worker

Achieve Australia
10.2017 - 12.2024
  • Enhanced client satisfaction by providing personalized care and support tailored to individual needs.
  • Maintained strict confidentiality regarding client information, adhering to all relevant privacy laws and organizational guidelines.
  • Played a key role in the development and implementation of new policies, procedures, and protocols to improve service quality.
  • Facilitated successful transitions between services by collaborating closely with case managers, families, and other service providers.
  • Actively participated in team evaluations of client progress towards meeting identified goals.
  • Assisted clients in achieving personal goals, fostering their growth and development through targeted support interventions.
  • Developed strong relationships with clients'' family members and external stakeholders, fostering trust through consistent communication.
  • Provided essential daily living assistance to clients, enabling them to live independently within their own homes.
  • Implemented behavior management techniques to address challenging behaviors while maintaining a positive therapeutic environment for all clients.
  • Contributed to the development of person-centered care plans, promoting independence and well-being among clients.
  • Improved team communication and collaboration through the implementation of regular staff meetings and open channels for feedback.
  • Maintained accurate records of client progress, allowing for effective monitoring and adjustments as needed.
  • Delivered high-quality care to clients with diverse needs, ensuring a safe and comfortable living environment.
  • Mentored new staff members, contributing to a supportive workplace culture that prioritized teamwork and collaboration.
  • Conducted risk assessments for potential hazards within the home environment, ensuring client safety at all times.
  • Coordinated community outings and activities, enriching the lives of clients through social engagement opportunities.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Disinfected tools, equipment and surfaces between patients.
  • Completed necessary reports and documentation on time and to specifications.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Answered patient inquiries and provided information about healthcare services.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.
  • Cleaned and set up rooms in preparation for patient appointments.
  • Prepared and delivered meals to patients, assisting with feeding when necessary.
  • Maintained accurate records of patient visits and treatments in patient medical files.
  • Scheduled patients for appointments and maintained master calendar.
  • Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
  • Performed basic laboratory tests and collected specimens for further testing.
  • Inspected equipment for defects and completed basic repairs.
  • Provided family members with general health education and tips for patient care.
  • Assisted patients with therapy exercises as specified by care team.
  • Obtained patient or family member authorizations for tests and procedures.

Certified Nursing Assistant In Training

Ageing, Disability And Home Care Services
03.2007 - 10.2017
  • Used effective communication skills when interacting with diverse populations within the healthcare setting.
  • Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
  • Provided customized care according to individual health plan.
  • Prevented bedsores through regular repositioning of bedridden patients, preserving skin integrity.
  • Enhanced patient comfort by providing compassionate care and assistance in daily living activities.
  • Delivered high-quality personal care, including bathing, grooming, and dressing, fostering a sense of dignity for each patient.
  • Managed time efficiently while prioritizing tasks according to urgency and importance for optimal patient outcomes.
  • Ensured patient safety by closely monitoring and reporting changes in health status to nursing staff.
  • Supported patients'' emotional well-being by developing trusting relationships and actively listening to concerns.
  • Improved patient satisfaction by efficiently responding to call lights and addressing individual needs.
  • Provided companionship during recreational activities, enhancing social engagement for residents within the facility.
  • Collaborated with interdisciplinary healthcare team members to develop comprehensive care plans for residents.
  • Participated in ongoing training opportunities, staying up-to-date on best practices within the nursing assistant field.
  • Facilitated safe transfers and ambulation, promoting increased mobility among residents.
  • Organized and managed patient charts and files.
  • Conducted accurate vital sign measurements for timely identification of potential health issues.
  • Maintained thorough documentation of patient care tasks and progress towards treatment goals.
  • Aided in mealtime experiences that encouraged healthy eating habits while adhering to dietary restrictions.
  • Cleaned and sterilized medical instruments and disposed of contaminated supplies.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Worked alongside certified nursing assistants to check vitals and tend to patient needs.
  • Provided informational resources to patients and families regarding treatments, guidelines and plans.
  • Worked closely with physical therapists to support patients'' personalized exercise regimens and rehabilitation efforts.
  • Offered nursing station clerical and data-entry assistance to streamline operations.
  • Educated family members about caregiving techniques, enabling them to confidently support their loved ones at home effectively.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Documented patient information and care activities in electronic health record.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Assistant in Nursing

Baptist Community Services Aminya Age Care
08.2000 - 06.2007
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Streamlined patient care procedures, improving efficiency and reducing wait times for treatments.
  • Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
  • Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
  • Facilitated smooth transitions for patients from hospital to home care, ensuring continuity of care.
  • Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
  • Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
  • Maintained clean and safe environment, reducing risk of infections and promoting health.
  • Supported patients with personal care tasks to preserve dignity and promote independence.
  • Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
  • Increased patient engagement by organizing recreational and therapeutic activities.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Education

No Degree - FIRST AID

ALLENS TRAINING
Saint Marys, NSW
06-2024

No Degree - Sterilisation Services

TAFE NSW
NSW
12-2017

No Degree - Certificate IV In Disability

TAFE NSW
NSW
02-2013

No Degree - TRAIN SMALL GROUPS

NSW VOCATIONAL EDUCATION & TRAINING ACCREDITATION
Baulkham Hills, NSW
07-2005

No Degree - Certificate III NURSING ASSISTANT

TAFE NSW
NSW
07-2003

No Degree - CERTIFICATE III IN COMMUNITY SERVICES PERSONAL ASS

TAFE NSW
NSW
12-2001

Skills

  • Health and safety awareness
  • Patient charting
  • Reliable team player
  • Patience and tolerance
  • Safety standards
  • Self-awareness
  • Supply replenishment
  • Training and mentoring
  • Blood sample collection
  • Safety precautions
  • Confidentiality adherence
  • Environmental control
  • Compassionate caregiver
  • Boundary setting
  • Bathing assistance
  • Companionship and emotional support
  • Basic life support
  • Positioning patients
  • Service coordination
  • Vital signs monitoring
  • Motivation techniques
  • Dressing assistance
  • Patient lifting
  • Needs assessment
  • Maintaining confidentiality
  • Urinary catheter care
  • Personal care assistance
  • Patient confidentiality
  • Ambulation assistance
  • Cultural history
  • Vital sign monitoring
  • Inpatient care
  • Support plan development
  • Vitals assessment
  • Geriatric care
  • Verbal and non-verbal communication
  • Feeding assistance
  • Responding to emergencies
  • Respectful and compassionate
  • Patient transport
  • Transporting patients
  • Problem-solving
  • Data entry
  • Maintaining privacy
  • Time management
  • Infection control
  • Trustworthy companion
  • Elderly care
  • Transfer techniques
  • Colostomy care
  • Multitasking and organization
  • ADL support
  • Feeding assistance expert
  • Daily living assistance
  • Inventory management
  • Specimen collection
  • Dependable and responsible
  • File management
  • Light housekeeping
  • Verbal and written communication skills
  • Regulatory compliance
  • Blood glucose testing
  • Patient care
  • Educational programs
  • Valid NSW driver's license
  • First aid and safety
  • Nursing services
  • Patient relations
  • Strong ethics
  • Toileting assistance
  • Condition monitoring
  • Compassion and empathy
  • Range of motion exercises
  • Care plan implementation
  • Direct patient care
  • Healthcare
  • Observing responses
  • Team collaboration
  • Patient safety
  • Reliable transportation
  • Physical assessments
  • Activity coordination
  • Active listening
  • Preparing meals
  • Adaptability and flexibility
  • Healthcare ethics
  • Activity planning
  • Verbal and written communication
  • Professional bedside manner
  • Conducting intakes
  • Safety awareness
  • Infection control procedures
  • Quality assurance controls
  • Dementia care
  • Observation documentation
  • Restraint application
  • Compassionate care
  • Home care aide
  • Outpatient care
  • Heavy lifting
  • Family communication
  • Meal planning
  • Flexible schedule and availability
  • Quality assurance
  • Compassionate communication
  • Patient care quality
  • Database administration
  • Relationship building
  • Personal care aide (PCA)
  • Personal hygiene assistance
  • Heartsaver first aid CPR AED
  • Housekeeping
  • Social interaction
  • Patient assessment
  • Patient companionship
  • Emotional support
  • General housekeeping
  • Flexible schedule
  • Patient assessments
  • Caregiver relations
  • COVID-19 safety policies
  • Willingness to learn
  • Documentation expert
  • End-of-life care
  • Teamwork
  • Client documentation
  • Teamwork and collaboration
  • Meal preparation
  • Family support and assistance
  • Supportive companionship
  • Problem-solving abilities
  • Helping with medication
  • Multitasking
  • Medication and appointment reminders
  • Multitasking Abilities
  • Assisting with personal grooming
  • Vital signs
  • Performing patient intakes
  • Behavioral management
  • Reliability
  • Vital sign recording
  • Conflict resolution
  • Calm and level-headed under duress
  • Documentation
  • CPR certification
  • Quick problem solver
  • Recording vital signs
  • Monitoring fluids
  • Incident reporting
  • Behavior redirection
  • Client transportation
  • Catheter change and preparation
  • Decision-making
  • Special needs care
  • PPE usage
  • Calm under stress
  • Certified in CPR/AED
  • Mobility assistance
  • Supporting personal needs
  • Catheter care
  • Care plan management
  • Care plan assessment
  • Patient observation
  • Records management
  • Bedside manner
  • Progress documentation
  • Documenting behaviors
  • Team building
  • Fijian Hindi fluency
  • Patient mobility assistance
  • Dining room support
  • At-home care instruction
  • Daily living activities assistance
  • Community activities
  • Patient care and companionship

Certification

  • First Aid Certification
  • Certificate IV In Disability
  • Certificate III in Sterilisation Services
  • Certificate III in Nursing Assistant
  • Certificate III Community services Personal Assistant
  • Certificate in Train Small Groups


Languages

Fijian Hindi
Native or Bilingual

Timeline

Senior Support Worker

Achieve Australia
10.2017 - 12.2024

Certified Nursing Assistant In Training

Ageing, Disability And Home Care Services
03.2007 - 10.2017

Assistant in Nursing

Baptist Community Services Aminya Age Care
08.2000 - 06.2007

No Degree - FIRST AID

ALLENS TRAINING

No Degree - Sterilisation Services

TAFE NSW

No Degree - Certificate IV In Disability

TAFE NSW

No Degree - TRAIN SMALL GROUPS

NSW VOCATIONAL EDUCATION & TRAINING ACCREDITATION

No Degree - Certificate III NURSING ASSISTANT

TAFE NSW

No Degree - CERTIFICATE III IN COMMUNITY SERVICES PERSONAL ASS

TAFE NSW

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