Nicky Lindsay

• Training of staff
• Staff mentoring
• Allocating work to colleagues
• Reviewing and checking colleagues work/ contracts/ employment letters
• Escalation point for complex issues
• Recruitment
• Answering HR queries
• HR reporting
• Organising academic visits to QUT
• Visa recommendations
• Visa sponsorship
• Appointment forms
• Employment variations
• Parental leave
• Statements of Service
• Recognition of prior service

• Recruitment
• Answering HR queries
• HR reporting
• Organising academic visits to QUT
• Visa recommendations
• Visa sponsorship
• Appointment forms
• Employment variations
• Parental leave
• Statements of Service
• Recognition of prior service

• Training of staff
• Staff mentoring
• Allocating work to colleagues
• Reviewing and checking colleagues work/ contracts/ employment letters
• Escalation point for complex issues
• Recruitment
• Answering HR queries
• HR reporting
• Organising academic visits to QUT
• Visa recommendations
• Visa sponsorship
• Appointment forms
• Employment variations
• Parental leave
• Statements of Service
• Recognition of prior service

• Training of staff
• Staff mentoring
• Allocating work to colleagues
• Reviewing and checking colleagues work/ contracts/ employment letters
• Escalation point for complex issues
• Recruitment
• Answering HR queries
• HR reporting
• Organising academic visits to QUT
• Visa recommendations
• Visa sponsorship
• Appointment forms
• Employment variations
• Parental leave
• Statements of Service
• Recognition of prior service

• Industrial advice/ support (eg: complaints, performance, disciplinary, workplace rehabilitation, WorkCover, recruitment and selection matters and advice regarding entitlements
• Act, Award, Agreement and policy interpretation
• Resolving industrial disputes
• Recording and filing
• Running cases at FWA/ QIRC

• Industrial advice/ support
• Updating membership details
• Act, Award, Agreement and policy interpretation
• Resolving industrial disputes
• Recording and filing
• Running cases at FWA/ QIRC
• SOCIAL AND COMMUNITY SERVICES ORGANISER, Industrial Advice
• Recruitment
• Workplace campaigns about restructures (eg NDIS)
• Writing bulletins and industrial letters
• Award and Agreement interpretation
• Resolving grievances

Administration and file maintenance

Recruitment

Reference checks and police checks

New Starter packs

Staff Counselling

ACC investigations and reporting (equiv WorkCover)

Policies and procedures

Processing employee changes to employment

Interpreting and advising about IR legislation

Dealing with employee grievances

Employee letters

Remuneration and benefits

HRIS and payroll

Operational Reporting

• Industrial advice
• Workplace campaigns
• Writing bulletins and industrial letters
• Award and agreement interpretation
• Resolving grievances
• Collective Agreement Negotiations
• Industrial training of delegates
• Attending consultative Forums on organisational change (QH)

• Creating and explaining New starter packs
• Assisting with Employee enquiries
• Payroll processing and answering enquiries (500+ staff)
• Processing leave requests
• Processing employee changes to employment
• Writing & implementing company policy/ procedures
• Staff Orientations
• AWA and contract interpretation
• AWA lodgements
• Reference checks
• Dealing with employee issues
• End of month statistics including OHS
• Maintaining personnel files

• Qantas and Macair Ticket input
• Entering and Balancing Online Sales
• Creating Qantas invoices
• End of week Qantas billing reports
• End of month statistical reporting
• Conversion of E tickets for revenue
• Entering Daily operations reports
• Training of staff
• Writing office policy/ procedures
• PAYROLL POSITION
• Processing pay
• Pay enquiries
• New starters
• Overtime Calculations and Input
• Sick and annual leave allocation,

• Working in hospitality in the UK and in tourism in North Qld (details available upon request)

• Customer Service
• Bookings on Various Airlines, ie Ansett, Qantas, Virgin, Impulse and regional carriers
• Bookings for car hire, accommodation, charters, bus services and organising conferences
• Telephone Liaison
• Ticketing and Itineraries
• Computer Input
• Analysing of individual and team revenue (international) to assist financial reporting
• HR OFFICER
• Staff Rostering
• Operational reporting for management meetings
• Processing staff leave
• Payroll input
• Data entry