Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Nicky Lothian

Coffs Harbour

Summary

Dedicated Customer Engagement Officer with a proven track record of delivering exceptional customer service and communication skills. Equipped with a diverse skill set encompassing high-level administration, problem solving, and adaptability, with a passion for ensuring customer satisfaction and bring experience in managing complex customer interactions and optimizing operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

CUSTOMER ENGAGEMENT OFFICER

Livable Limited
04.2022 - Current
  • Provide high quality, professional customer service and administration, face to face and via telephone and email.
  • Maintain personal resilience and wellbeing in and outside the workplace
  • Use of high level interpersonal and communications skills with a customer focused approach. Can adapt accordingly to be effective across all diversities.
  • Respond to unexpected or urgent situations sensitively ad exercise good judgment, decision making and problem solving skills
  • Proficient in the use of Microsoft Office and other software to achieve outcomes for the customer.
  • Utilize various organisational computer system to manage resources, record information, scheduling and send a receive correspondence.
  • Data entry and maintain high standard of record keeping.
  • Set priorities and organising workloads to meet deadlines and desired outcomes. Demonstrate good time management.
  • Work independently and as a team.
  • Work flexibly between different areas when required and multitask.
  • Maintain confidentiality and professional boundaries. Actively seeks to adhere to organisational procedures and make recommendations for changes as required.

SALES ASSISTANT

SPENDLESS SHOES
06.2021 - 04.2022
  • Created a diverse and inviting environment for customers by ensuring the best customer experience
  • Maintained up to date knowledge of store sales, payment policies and security standards
  • Work as team, but also independently
  • Maintained and met established KPIs related to customer satisfaction and sales targets
  • Perform high level administrative support such as reporting on monthly sales and team KPI's.

SALES ASSISTANT

CITY CHIC COLLECTIVE
09.2021 - 01.2022
  • Created a diverse and inviting environment for customers by ensuring the best customer experience
  • Maintained up to date knowledge of store sales, payment policies and security standards
  • Maintained and met established KPIs related to customer satisfaction and sales targets
  • Perform high level administrative support.

TEAM MEMBER

MCDONALD'S
01.2021 - 06.2021
  • Greet and welcome customers
  • Accurately taking and serving orders
  • Ensuring workspace and guest service area is clean
  • Supported team during busy periods, providing encouragement and offering additional assistance.

TEAM MEMBER

KMART AUSTRALIA
- 01.2021
  • Restocked and organised merchandise in front lanes
  • Helped customers complete purchases, locate items and reward programs
  • Performed cash reconciliation daily
  • Maintained accurate system inventory by correctly inputting data changes
  • Replenished sales floor merchandise and organised shelves, racks and bins.

Skills

  • Data Entry
  • Office Administration
  • Scheduling
  • Reception oversight
  • Documentation and Recordkeeping
  • Time Management

Certification


  • Cert III in Business, ACCM - 2022-2023
  • Cert IV in Business Administration, ACCM - 2023-2024

References

  • Amanda Taylor, Livable Limited, 0413 055 637
  • Mel Broad, Livable Limited, 0402 621 199
  • Elizabeth Purnell, Spendless Shoes, 02 6651 7215

Timeline

CUSTOMER ENGAGEMENT OFFICER

Livable Limited
04.2022 - Current

SALES ASSISTANT

CITY CHIC COLLECTIVE
09.2021 - 01.2022

SALES ASSISTANT

SPENDLESS SHOES
06.2021 - 04.2022

TEAM MEMBER

MCDONALD'S
01.2021 - 06.2021

TEAM MEMBER

KMART AUSTRALIA
- 01.2021

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Nicky Lothian