Summary
Overview
Work History
Education
Skills
Timeline
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Nicky Sheldon

Robina,QLD

Summary

I have 27 years hospitality experience. I’ve worked in cafés, bars, and restaurants. I’ve worked as a bartender, barista, maître d, manager but over all I preferred being on the floor where I can work my magic. I have an extensive knowledge of how kitchens and venues need to run to be efficient. I'm a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Director

self employed
All Gold Coast, Qld
05.2021 - Current
  • I am the director of a Bombs Away Pest & Termite Specialists. I do basic book keeping (using XERO) for my husband. Under our ABN, myself and other girls I would employ, I sub contracted to builders as site cleaners.

Floor Supervisor

Moo Moos The Wine Bar & Grill
Gold Coast, Qld
02.2016 - 06.2024
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Checked stock levels throughout the day to ensure adequate supplies were available at all times.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Ensured compliance with all health department regulations related to food handling and storage procedures.
  • Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
  • Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

BDM

Thyssenkrupp Elevator
Brisbane, Qld
07.2019 - 08.2021
  • Cultivated relationships with key stakeholders to identify new opportunities for growth.
  • Developed and executed strategic business plans to increase customer base and revenue growth.
  • Developed innovative solutions for customer challenges based on their unique requirements.
  • Participated in team meetings and provided timely updates on projects being handled by the department.
  • Built strong rapport with clients through regular communication and relationship-building activities.
  • Maintained a thorough understanding of products and services offered by the organization in order to effectively communicate details to customers.
  • Assisted colleagues in developing proposals and presentations tailored towards different audiences.
  • Organized trade shows, conferences, seminars, and other events to promote products and services.
  • Analyzed market trends, competitor strategies, and industry developments to develop effective sales strategies.
  • Organized trade shows, conferences, meetings, seminars, workshops for promoting company's services and products .
  • Evaluated customer feedback and complaints in order to implement changes that would improve service quality.
  • Identified new customers through pipelining, pre-qualification and territory analysis and management.

Education

High School Diploma -

John Paul College
Coffs Harbour, NSW
12-2001

Skills

  • Ability to collaborate effectively with kitchen staff, floor staff and management
  • Effervescent personality with a genuine authenticity which makes sales a natural gift
  • Excellent communication skills, both verbal and written

Timeline

Director

self employed
05.2021 - Current

BDM

Thyssenkrupp Elevator
07.2019 - 08.2021

Floor Supervisor

Moo Moos The Wine Bar & Grill
02.2016 - 06.2024

High School Diploma -

John Paul College

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