Nicky Robert Hofland
Sydney
Summary
I am a passionate and adaptable individual with a diverse background in hospitality, fashion, account management, nail technology, and DJing. Born in the charming village of Zaandam and raised in the vibrant city of Amsterdam, I began my career in hospitality, where I developed strong communication skills and a genuine love for helping others. My journey continued in Berlin, where I worked as a personal shopper and account manager for an e-commerce shopping service while engaging with the nightlife as a door host at renowned clubs. In 2023, I embraced a new chapter by marrying my partner and relocating to Sydney, where I took the opportunity to explore the beauty of Australia and its culture. Eager for personal growth, I completed courses in lifeguarding, nail technology, and DJing, which reflect my commitment to learning and adapting. Now, working at Esposito Swim School, I am excited to contribute my diverse skills while furthering my understanding of Australian values and community spirit.
Overview
16
16
years of professional experience
Work History
Manager
Esposito Swimming School
Sydney, NSW
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Personal Shopper
Outfittery
Berlin
03.2017 - 10.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Streamlined internal processes for better efficiency in account management tasks.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Head Waiter
Mr. Porter at the W Hotel
Amsterdam
08.2015 - 11.2016
- As a head waiter from the opening day of Mr. Porter I was responsible for Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
• Increased overall restaurant efficiency by effectively managing
and delegating tasks to the wait staff.
• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Successfully resolved customer complaints, ensuring satisfaction
and maintaining a positive atmosphere.
• Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
Head Waiter
Cafe George
Amsterdam
06.2009 - 08.2015
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
• Increased overall restaurant efficiency by effectively managing
and delegating tasks to the wait staff.
• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Successfully resolved customer complaints, ensuring satisfaction
and maintaining a positive atmosphere.
• Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
• Assisted in menu development by offering valuable insights about popular dishes and ingredients.
• Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
• Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as
needed.
Education
Bachelor of Arts - Fashion
Acedemie Artemis
AmsterdamBachelor of Science - Management, Economics And Human Rights
ROC
AmsterdamHigh School Diploma -
De Apollo
Amsterdam06-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- CRM software proficiency
- Pipeline management
- Good communication skills
- Adaptability in changing conditions
Languages
Dutch
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Manager
Esposito Swimming School
06.2024 - Current
Personal Shopper
Outfittery
03.2017 - 10.2023
Head Waiter
Mr. Porter at the W Hotel
08.2015 - 11.2016
Head Waiter
Cafe George
06.2009 - 08.2015
Bachelor of Arts - Fashion
Acedemie Artemis
Bachelor of Science - Management, Economics And Human Rights
ROC
High School Diploma -
De Apollo