Nicky Robert Hofland
Sydney
Summary
I am a passionate and adaptable individual with a diverse background in hospitality, fashion, account management, nail technology, and DJing. Born in the charming village of Zaandam and raised in the vibrant city of Amsterdam, I began my career in hospitality, where I developed strong communication skills and a genuine love for helping others. My journey continued in Berlin, where I worked as a personal shopper and account manager for an e-commerce shopping service while engaging with the nightlife as a door host at renowned clubs. In 2023, I embraced a new chapter by marrying my partner and relocating to Sydney, where I took the opportunity to explore the beauty of Australia and its culture. Eager for personal growth, I completed courses in lifeguarding, nail technology, and DJing, which reflect my commitment to learning and adapting. Now, working at Esposito Swim School, I am excited to contribute my diverse skills while furthering my understanding of Australian values and community spirit.
Overview
16
16
years of professional experience
Work History
Manager
Esposito Swimming School
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Personal Shopper
Outfittery
03.2017 - 10.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Streamlined internal processes for better efficiency in account management tasks.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Head Waiter
Mr. Porter at the W Hotel
08.2015 - 11.2016
- As a head waiter from the opening day of Mr. Porter I was responsible for Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
• Increased overall restaurant efficiency by effectively managing
and delegating tasks to the wait staff.
• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Successfully resolved customer complaints, ensuring satisfaction
and maintaining a positive atmosphere.
• Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
Head Waiter
Cafe George
06.2009 - 08.2015
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
• Increased overall restaurant efficiency by effectively managing
and delegating tasks to the wait staff.
• Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
• Successfully resolved customer complaints, ensuring satisfaction
and maintaining a positive atmosphere.
• Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
• Assisted in menu development by offering valuable insights about popular dishes and ingredients.
• Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
• Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as
needed.
Education
Bachelor of Arts - Fashion
Acedemie Artemis
AmsterdamBachelor of Science - Management, Economics And Human Rights
ROC
AmsterdamHigh School Diploma -
De Apollo
Amsterdam06-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- CRM software proficiency
- Pipeline management
- Good communication skills
- Adaptability in changing conditions
Languages
Dutch
Native or Bilingual
English
Full Professional
German
Limited Working
Timeline
Manager
Esposito Swimming School
06.2024 - Current
Personal Shopper
Outfittery
03.2017 - 10.2023
Head Waiter
Mr. Porter at the W Hotel
08.2015 - 11.2016
Head Waiter
Cafe George
06.2009 - 08.2015
Bachelor of Arts - Fashion
Acedemie Artemis
Bachelor of Science - Management, Economics And Human Rights
ROC
High School Diploma -
De Apollo
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