Niclas Dralle
Brisbane,QLD
Summary
Knowledgeable and dedicated logistics specialist with extensive experience in automobile industry. Solid team player with outgoing, positive demeanour and proven skills in establishing a functional chain of suply. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Logistics Service Representative
Mercedes Benz Customer Assistens Center
10.2017 - 06.2023
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with management teams to develop solutions and accomplish shared objectives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Trained staff on operating procedures and company services.
- Managed timely and effective replacement of damaged or missing products.
Education
Diploma of Logistics - Logistics Specialist
BBS Springe
Springe Germany06.2017
Skills
- Cultural Awareness
- POS Systems and Ordering Platforms
- Shipment Receiving
- Customer Interaction
- Critical Thinking
- Customer Satisfaction
- Online Communication
- Transportation Planning
- Warehousing and Delivery
- Product Storage
- Inventory Counting
- Team Goals
- Goods Movement Planning
- Order Preparation
Languages
English
Professional Working
German
Native or Bilingual
Timeline
Logistics Service Representative
Mercedes Benz Customer Assistens Center
10.2017 - 06.2023
Diploma of Logistics - Logistics Specialist
BBS Springe
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