Nicolas ISSELIN
WAITER
Sydney,NSW
Summary
Dynamic bar management professional with a proven track record at Paris Society, excelling in customer service and mixology expertise. Demonstrated ability to foster loyal customer bases, enhance team performance through effective training, and streamline operations for efficiency. Skilled in inventory control and creating memorable guest experiences, consistently driving repeat business.
Upbeat, personable, and highly motivated with keen ability to adapt quickly to new environments. Well-versed in customer service principles and inventory management, excelling in maintaining welcoming atmosphere and streamlined operations. Dedicated to enhancing guest satisfaction and driving repeat business through exceptional service and attention to detail.
Overview
3
3
years of professional experience
Work History
Bar Manager
Paris Society
06.2024 - 10.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
Mixologist
Le Sinner
03.2024 - 06.2024
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
Bar Waiter
Paris Society
02.2023 - 02.2024
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
Manager's Assistant
Le Petit Bistrot
04.2022 - 01.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Restaurant Waiter
La Taverne Du Monchu
12.2021 - 03.2022
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Restaurant Waiter
Les Pieds Dans L'eau
05.2021 - 10.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Ecole D'hôtellerie D'Avignon
Avignon, France08-2021
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Responsible alcohol service
- Bar management
- Inventory management
- Inventory control
- Customer relations
- Mixology expertise
Timeline
Bar Manager
Paris Society
06.2024 - 10.2024
Mixologist
Le Sinner
03.2024 - 06.2024
Bar Waiter
Paris Society
02.2023 - 02.2024
Manager's Assistant
Le Petit Bistrot
04.2022 - 01.2023
Restaurant Waiter
La Taverne Du Monchu
12.2021 - 03.2022
Restaurant Waiter
Les Pieds Dans L'eau
05.2021 - 10.2021
High School Diploma -
Ecole D'hôtellerie D'Avignon
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